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Frequently Asked Questions about Returns

Click here to see all of the FAQs.
Hopefully we can answer some of your questions on this page. If not, please contact us! We would love to hear from you.
 
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Returns Questions (see answers below)

1. What if I would like to return an item?
2. Will I be refunded on the shipping to return an item?
3. How much time do I have to return an item?
4. Can books and patterns be returned?
5. Can sale items be returned?
6. What if I break a knitting needle? Is there a warranty against breakage for needles?
 
 

Returns Answers

1. What if I would like to return an item?
Mail back the unused items you would like to return in the product's original packaging and labels to our Reno store. The address is: Jimmy Beans Wool, 1312 Capital Blvd. #103, Reno, NV 89502. Please include a note, call or send us an email describing your reason for returning the items. Return products must be unused and in the original packaging. We can exchange the item, credit your card or provide an in-store credit. We will not, however, be able to refund your shipping costs unless we have made an error on your order which prompted the return. Click here to see our contact information
2. Will I be refunded on the shipping to return an item?
No, we will not refund the shipping cost, unless we have made an error on your order prompting the return.
3. How much time do I have to return an item?
We prefer to have items returned within 30 days, but can make exceptions when necessary. We really want you to love your projects and will do everything we can to make sure your buying experience at Jimmy Beans is a great one!
4. Can books and patterns be returned?
No, books and patterns cannot be returned.
5. Can sale items be returned?
No, sale items cannot be returned.
6. What if I break a knitting needle? Is there a warranty against breakage for needles?
Have you had the frustration of a needle breaking in the middle of a project? Or worse, in the middle of a row?? If you have, you'll understand why we want to remind you of our broken needle exchange policy!

If you have broken an Addi, Lantern Moon, Clover, Britney, Boye, or Blue Sky needle (any brand and size that we carry - call us if you're not sure), send it back and we'll exchange it for an identical (but not broken!) one. Just put the needle - all the parts, including the rest of the set if it's a double point - in a package and send it to us. Please include a note that says "broken needle exchange" and include the size and length of the needle and whether or not you bought it from us (we happy to exchange needles not purchased from us, just make sure we carry the size and brand that you're sending). The only catch is that we ask that you include $1 for return shipping & handling if you didn't purchase the needles from us originally. Please check out our full broken needle exchange policy page.

We provide Endless Possibilities® for your projects including yarn, fabric, needles, kits, sale yarn, free knitting patterns, and more!