We want you to feel secure in purchasing needles from us-even if they break-which is why we started our broken needle exchange program! We will replace any broken needles
from any order that you placed with us, as well as pay the shipping costs to send a new pair out to you! Here's how it works:
Simply send the broken needle(s) back to us at:
ATTN: Broken Needle Exchange
1312 Capital Blvd. #103
Reno, NV 89502
Please be sure to include your full name, order number, shipping address,
phone number, and e-mail address. We know that this might seem like a lot of information to ask for but
we've found that if there is a problem (your needles are out of stock, etc.), its easier to contact you if there are a few choices!
Depending on what type of needle was damaged, you may only have to send back part or all of the item:
For Double Pointed Needles: We need just the broken needle and not the entire set.
Circulars: We need the entire needle.
Straights: We only need the needle that was damaged.
Have a broken needle that you didn't order from us? Not a problem! We'll still take back damaged needles, even if you didn't purchase them from us (of course,
as long as we carry needles from that company). We do ask for $1 in shipping charges, in order to send you a new pair.
If you have any questions pertaining to our broken needle exchange program, please feel free to call us at 877-JBW-KNIT (529-5648)!
Below is a list of the companies that provide us with great needles and who support us in this program: