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Frequently Asked Questions

You can take a look at questions about ordering, referrals, returns, rewards (Jimmy Beans Bucks), shipping, general website, the Wool Watcher and the Beans for Brains Scholarship.
Hopefully we can answer some of your questions on this page. If not, please contact us! We would love to hear from you.
 
Live Chat is Online If live chat is currently online, just click our Live Chat button to ask us any questions you may have (about colors, availability, how a yarn feels, etc.)!
 

Ordering Questions (see answers below)

1. How can I tell if Jimmy Beans Wool is a legitimate and reliable company where my orders will be handled professionally?
2. What if I prefer to order over the phone, as opposed to online?
3. Is the ordering process secure?
4. Why am I having trouble adding products to my shopping cart?
5. Why am I having trouble changing the quantities of items in my shopping cart?
6. When will you charge my order to my credit card?
7. Will you be charging sales tax on my order?
8. Can I pay with a personal check or money order instead of using a credit card?
9. I can't seem to find a product I am looking for. Any suggestions?
10. If I cannot find a specific item, can I place a special order?
11. Why is there a product in my shopping cart even after I closed my web browser and / or shut off my computer?
12. Will Jimmy Beans Wool wind my yarn for me?
13. Can I pay with PayPal?
14. Please explain how I can find my credit card security code (CVV2)?
15. Do you offer color cards?
16. Was JimmyBeansWool.com ever vulnerable the the OpenSSL Heartbleed security issue?
 

Returns Questions (see answers below)

1. What if I would like to return an item?
2. Will I be refunded on the shipping to return an item?
3. How much time do I have to return an item?
4. Can books and patterns be returned?
5. Can sale items be returned?
6. What if I break a knitting needle? Is there a warranty against breakage for needles?
 

Referral Questions (see answers below)

1. What do I receive if I refer someone?
2. How will I be notified when someone I refer makes a purchase?
3. Do I need to have an account with Jimmy Beans to get a referral coupon?
4. Does the person that I referred need to to create their own account in order for me to receive my 15% coupon?
5. What if I have previously set up an account, but did not enter who referred me?
6. Are there any other terms and conditions I should know about?
 

Reward Questions - also known as Jimmy Beans Bucks (See answers below)

1. How do I make sure to receive a reward?
2. How and when can I redeem my rewards?
3. Do I need to have an account with Jimmy Beans to receive rewards?
4. How are rewards calculated?
5. When are rewards calculated?
6. What if I have a question about one of my rewards?
7. How can I review my currently pending and past rewards?
8. What are "pending" rewards?
9. When do your quarters end?
10. What if I've already ordered, but didn't create an account? Can I still get credit for those orders?
11. Are there any other terms and conditions I should know about?
 

Shipping Questions (see answers below)

1. How quickly will my order be shipped?
2. How much is shipping within the United States?
3. How do you ship to addresses within the United States?
4. Can I ship to an address outside the United States? If so, how much will shipping cost?
5. How do you ship to addresses outside the United States?
6. What if I would prefer expedited shipping?
7. How can my package be tracked if it does not arrive and how would signature confirmation help?
8. Can I pick up my order in your store?
9. Do UPS shipments have any restrictions?
 

Website (General) Questions (see answers below)

1. How does Jimmy Beans use my personal information?
2. How can I give you input on the site?
3. Where do I find information about special events and happenings at Jimmy Beans?
4. How can I update my email notification options and preferences?
5. Who are those extremely good looking fellas that adorn your site?
 

Wool Watcher Questions (See answers below)

1. What is the Wool Watcher?
2. How long are products listed on the Wool Watcher?
3. How can I avoid multiple shipping charges for multiple orders?
4. How can I find out what product will be listed next?
5. Once I put a Wool Watcher item in my cart, can anyone else buy those items?
6. Once I put a Wool Watcher item in my cart, will the price always be valid?
7. Are there alternative ways to stay in touch with the latest offerings on the Wool Watcher?
 

Beans for Brains Questions (See answers below)

1. When is the application due?
2. What are the eligibility requirements?
3. How are winners chosen?
4. What are the photo requirements?
5. Can I mail the application?
6. When will I find out if I received the scholarship award?
7. Can I call to verify receipt of my documents?
8. Do you grant extensions for late applications?
9. Is there someone I can call if I need help?
10. Can I apply even if I have not been accepted to an accredited institution of higher education yet?
11. What are the four regions?
12. How do I determine which region I fall into?
 

Ordering Answers

1. How can I tell if Jimmy Beans Wool is a legitimate and reliable company where my orders will be handled professionally?
  • Jimmy Beans Wool is a member of the Better Business Bureau (BBB) in both Nevada and California.
  • We have also been approved for the BBB Online Reliability Seal program.
  • Please take a look at the BBB Online Reliability Requirements here.   You can view the status of our account by clicking on this logo from anywhere on our site - you will be taken to the BBB site in order to see our account status.
    Jimmy Beans Wool is a BBB Accredited Business. Click for the BBB Business Review of this Knit Goods - Retail in Reno NV
  • We use DigiCert for our secure encryption requirements when you submit any type of sensitive information. Our SSL certificate is an "Extended Validation" certificate which has the most rigorous business verification requirements before allowing us to use this SSL certificate. You are assured it is working because the following seal appears and the address bar of your browser is green (or depending on the type of browser your are using just the SSL certificate information may be green.) We are fully registered with DigiCert. DigiCert was one of the original SSL providers and provides SSL certificates for many sites including facebook.com. You can check the validity of our account and business at DigiCert by clicking on this DigiCert logo:
    DigiCert EV SSL secured site
  • We are approved by Mcafee Secure's website security verification program. McAfee SECURE sites help keep you safe from identity theft, credit card fraud, spyware, spam, viruses and online scams. This is an expense we have chosen to incur to make sure your private information stays private! We truly value your privacy and these steps show just how seriously we take this aspect of our business.
    Mcafee Secure Safe Site Verified
2. What if I prefer to order over the phone, as opposed to online?
Feel free to call us to place orders over the phone.   Please contact us.
3. Is the ordering process secure?
Yes. We use industry standard SSL-encryption to protect data transmissions during the ordering process. Your security is a priority with Jimmy Beans and we do everything we can to protect you.
  • The small closed lock in the bottom right hand of your browser during the checkout process shows you the SSL certificate is effective.
  • The URL changes to "https://www.JimmyBeansWool.com/..." during checkout. This shows all information transferred between your browser and our server is encrypted.
  • You can also right click and view the "properties" while on the shopping cart page. From this item you can view information about the SSL certificate being used and see the status is "OK".
  • We use DigiCert for our secure encryption requirements when you submit any type of sensitive information. Our SSL certificate is an "Extended Validation" certificate which has the most rigorous business verification requirements before allowing us to use this SSL certificate. You are assured it is working because the following seal appears and the address bar of your browser is green (or depending on the type of browser your are using just the SSL certificate information may be green.) We are fully registered with DigiCert. DigiCert was one of the original SSL providers and provides SSL certificates for many sites including facebook.com. You can check the validity of our account and business at DigiCert by clicking on this DigiCert logo:
    DigiCert EV SSL secured site
  • We are approved by Mcafee Secure's website security verification program. McAfee SECURE sites help keep you safe from identity theft, credit card fraud, spyware, spam, viruses and online scams. This is an expense we have chosen to incur to make sure your private information stays private! We truly value your privacy and these steps show just how seriously we take this aspect of our business.
    Mcafee Secure Safe Site Verified
4. Why am I having trouble adding products to my shopping cart?
You must have cookies enabled to be able to add products to your shopping cart. We only use the cookies to store the "session" information. Meaning, the cookie only allows our web server to know you have an active shopping cart with items in it throughout your shopping process. There is no personal information stored or retrieved by the cookies. They are only so you can have a shopping cart full of your favorite items! Please contact us if you have questions about how cookies are used on our website.
5. Why am I having trouble changing the quantities of items in my shopping cart?
Make sure you change the value in the quantity column and click the "update quantity" link just under that field. This will update the quantity for that line item.
6. When will you charge my order to my credit card?
We will charge your credit card when items are shipped. If an item is backordered, we will charge as the items are shipped out.
7. Will you be charging sales tax on my order?
We only charge sales tax if your shipping address is in Nevada.
8. Can I pay with a personal check or money order instead of using a credit card?
We accept Visa, Mastercard, American Express, Discover cards, personal checks or money orders. We cannot accept money orders for amount over $100. All are processed immediately, except personal checks which we will need to hold for 7 days until the check clears to ensure payment has been received. We try to be as flexible with payment options as possible, so hopefully this policy makes sense and is workable for everyone!
9. I can't seem to find a product I am looking for. Any suggestions?
We have tried to make our site as user-friendly as possible. Here are a few options, and if these don't work, please contact us
  • At the top of the site there is a drop-list saying "shop by manufacturer" in the upper right hand corner. Click on this list to search by manufacturer.
  • Click on a header across the top such as "yarn", "needles", "patterns", etc. This will take you to the home page for that product type where you can search based on a number or criteria, or by typing in any words you would like
  • While on a product page, a number or related products will appear on the left and right hand sides. Click on any of these products to view their details!
10. If I cannot find a specific item, can I place a special order?
Yes. If you would like to find out about special ordering an item please contact us. We will ask you to pay for the item before we place the special order since it is not an item we normally stock. Also, we unfortunately cannot accept returns for special orders for the same reason.
11. Why is there a product in my shopping cart even after I closed my web browser and / or shut off my computer?
Due to multiple customer requests, we have implemented a way to save shopping carts so you can add something to your cart today, think about it overnight (or over multiple nights up to 60 days total), and come back to the site to order it later. This is meant to be a convenience so if you spend time adding multiple items to your cart it makes it easier for you to make the purchase later. Hopefully you enjoy the feature, but this would explain why something showed up in your shopping cart right after you opened a new web browser or restarted your computer.
12. Will Jimmy Beans Wool wind my yarn for me?
Yes! We are happy to wind any and all hanks of yarn in your order! The first 3 hanks are free, provided they are 500 yards or less. If you would like more than 3 hanks wound, we charge $2.00 per additional hank.

For hanks in excess of 500 yards, we will wind one skein for free. Then each additional one will be $4.00 fee per hank. Please allow a 24 hour lead time for shipping on orders with requested winding service.

To request ball winding, just include it in the customer comments during checkout! If you only need 3 hanks or less wound, simply add "Please wind" in the order notes before you check out and we will take care of the rest! If you need more than 3 wound, let us know that you are okay with the additional winding charges and we will apply them to your order. Please note that we do not automatically wind yarn in hanks for an order. You must request the yarn winding in each order.

If you have multiple orders that need yarn winding, just include it in the notes for each order. The winding policy is then applied for the shipment instead of the order. So we will wind 3 skeins per shipment for free!
13. Can I pay with PayPal?
Yes. There is a PayPal option available in our checkout process. You can choose the "check out with PayPal" option from either step 1 or step 3 (of 5) in the checkout process. You will be taken to the PayPal site to enter your PayPal login information. Please double check your shipping address in the PayPal system as this is where we will ship your order. After reviewing the order on the PayPal site you will be brought back to our site to verify the final order summary (complete with your shipping and tax totals) looks correct prior to actually submitting your order to us.

PayPal Logo


14. Please explain how I can find my credit card security code (CVV2)?
Your credit card security code, also known as the CVV2 code, is an added security feature to help protect you against online fraud. It is a 3 or 4 digit number appearing on your credit or debit card, next to your regular card number. The credit card security code helps protect both you and us against credit card fraud.

How to locate your card security code (CVV2):

If you are using Visa, Mastercard, or a Discover card, the code is a 3 digit number and is shown on the back of your card on the signature bar.
 Visa, Mastercard, and Discover Card Security Code (CVV2)

If you are using an American Express card, the code is a 4 digit number and is shown on the front of your card usually on the upper right hand side.
 American Express Security Code (CVV2)

15. Do you offer color cards?
Yes, we do offer this service. Our handmade color samples include only solid or semi-solid yarns, however; we are unable to do this with any of our variegated yarns. Here are the prices and options:

The first 5 snips are free, with each additional sample being $0.50; we can send you up to 10 additional snips (15 total with the free samples) with free shipping.

The max is 20 snips (25 total with the free samples) for a flat rate of $10.00 plus $2.00 for shipping.

Since these color cards are handmade by us, we are unable to offer the entire collection.

16. Was JimmyBeansWool.com ever vulnerable the the OpenSSL Heartbleed security issue?
No, our website and systems were never vulnerable to the OpenSSL Heartbleed vulnerability. We do not use OpenSSL and it is not even installed on our systems. We have also checked throughout our merchant processing system and verified those systems were also not vulnerable. Your personal information continues to be safe with Jimmy Beans Wool!
 

Returns Answers

1. What if I would like to return an item?
Mail back the unused items you would like to return in the product's original packaging and labels to our Reno store. The address is: Jimmy Beans Wool, 1312 Capital Blvd. #103, Reno, NV 89502. Please include a note, call or send us an email describing your reason for returning the items. Return products must be unused and in the original packaging. We can exchange the item, credit your card or provide an in-store credit. We will not, however, be able to refund your shipping costs unless we have made an error on your order which prompted the return. Click here to see our contact information
2. Will I be refunded on the shipping to return an item?
No, we will not refund the shipping cost, unless we have made an error on your order prompting the return.
3. How much time do I have to return an item?
We prefer to have items returned within 30 days, but can make exceptions when necessary. We really want you to love your projects and will do everything we can to make sure your buying experience at Jimmy Beans is a great one!
4. Can books and patterns be returned?
No, books and patterns cannot be returned.
5. Can sale items be returned?
No, sale items cannot be returned.
6. What if I break a knitting needle? Is there a warranty against breakage for needles?
Have you had the frustration of a needle breaking in the middle of a project? Or worse, in the middle of a row?? If you have, you'll understand why we want to remind you of our broken needle exchange policy!

If you have broken an Addi, Lantern Moon, Clover, Britney, Boye, or Blue Sky needle (any brand and size that we carry - call us if you're not sure), send it back and we'll exchange it for an identical (but not broken!) one. Just put the needle - all the parts, including the rest of the set if it's a double point - in a package and send it to us. Please include a note that says "broken needle exchange" and include the size and length of the needle and whether or not you bought it from us (we happy to exchange needles not purchased from us, just make sure we carry the size and brand that you're sending). The only catch is that we ask that you include $1 for return shipping & handling if you didn't purchase the needles from us originally. Please check out our full broken needle exchange policy page.

Referral Answers

1. What do I receive if I refer someone?
You will receive a 15% off one entire order coupon that is valid for 3 months as a thank you! You will receive this coupon after the person you referred makes their first purchase.
2. How will I be notified when someone I refer makes a purchase?
You will receive an email with your new 15% off coupon code included. The email will not contain any information about the person who you referred. Jimmy Beans Wool values your privacy and confidentiality as much as our own. We only use your information in the same way we would want a retailer to use ours. Keeping personal information secure and confidential is our #1 priority (right next to providing wonderful products, great prices, amazing customer service, and fast shipping!)
3. Do I need to have an account with Jimmy Beans to get a referral coupon?
Yes, you must have an account with us in order to receive the 15% off coupon. This is required because the coupon codes are created specifically for you. Also, we never send unsolicited emails, so if we do not have your account contact information, we will not be able to notify you about the newly created coupon! Plus, setting up an account is easy. You can set up your own account here.
4. Does the person that I referred need to to create their own account in order for me to receive my 15% coupon?
No. The person you referred does not need to create an account, but with all the benefits available to account holders we would recommend it! Plus, they will need an account set up to receive their 15% referral coupon after hopefully telling friends and family about us, so might as well set the account right away!
5. What if I have previously set up an account, but did not enter who referred me?
No problem, simply log in to to your account and edit your personal options. You can change the "heard about us" fields to "referral by friend" and enter your friend's email address. Next time you place an order, the person that referred you will receive their coupon as a thank you!
6. Are there any other terms and conditions I should know about?
  • If we cannot find the person's account who referred you, then we will not be able to create a coupon. So, please double check their email address!
  • The referrer will only receive 1 coupon per person referred. Meaning, if one person refers 3 people that make purchases they will receive 3 different coupons that can be used on individual orders. The referrer will not, however, receive multiple coupons if the same referred person makes multiple purchases.
  • You cannot refer yourself. We are offering this promotion as a way to say thank you for helping notify others about our store. Please do not abuse this offer, or we will be forced to stop making it available. We're sure it will not be a problem! Thank you for your understanding!
  • We reserve the right to end this referral program at any time. If we need to end the program, coupons already created are still valid until up to their original expiration date.

Rewards Answers - also known as Jimmy Beans Bucks

1. How do I make sure to receive a reward?
In order to receive the 5% account credit, you must have an account with us and remember to log in to your account during the checkout process (or mention your account while making purchases in the store or over the phone). Since the quarterly account credit is created specifically for your account, you will need to have set up an account with us. Setting up an account is easy and free. The account credit will be for 5% of eligible purchases during the quarter. The rewards are valid through the end of the current quarter (around 90 days from the date the rewards are created.)
2. How and when can I redeem my rewards?
You will receive an email with your new reward amount within a few days of a quarter end. Our quarters end March 31st, June 30th, September 30th, and December 31st. The reward credit will be placed in your account just after the end of every quarter and email notifications will go out over the next few days. The reward account credits are valid through the end of the current quarter. When you are placing an eCommerce order, log into your account (as you normally would) and your available account credits will appear on step 4 out of 5 during the checkout process. You can also log into your account and view your pending and currently available rewards in the Jimmy Beans Bucks Rewards Summary.
3. Do I need to have an account with Jimmy Beans to receive rewards?
Yes, you must have an account with us in order to receive the rewards. This is required because the account credits are created specifically for you. Also, we never send unsolicited emails, so if we do not have your account contact information, we will not be able to notify you about your rewards! Plus, setting up an account is easy, free, and completely confidential.
4. How are rewards calculated?
Jimmy Beans Bucks are calculated as follows for orders and returns during the quarter being calculated. The rewards rate is 5% of the following:

Subtotal of your shipped/delivered orders (not including shipping and tax)
- minus Gift certificates purchased (note: Jimmy Beans Bucks may later be earned by the gift certificate recipient when the gift certificate is redeemed)
- minus Reward account credits used to pay for orders.
- minus Subtotal of your returns
--------------------------------------
= Total Jimmy Beans Bucks account credit

5. When are Jimmy Beans Bucks calculated?
Pending rewards are calculated and created when your order is shipped, but are not available for use until the end of the quarter. Once your order has shipped, your Jimmy Beans Bucks will appear in your account as "Pending." Our quarters end March 31st, June 30th, September 30th, and December 31st. Your Jimmy Beans Bucks will then be available for use on April 1st, July 1st, October 1st, and January 1st.

6. What if I have a question about one of my rewards?
As always, please contact us with any questions!
7. How can I review my currently pending and past rewards?
Simply log into your account and view your pending and currently available rewards in the "Rewards Summary".
8. What are "pending" rewards?
Pending rewards are rewards earned during the current quarter. These pending rewards have not yet been compiled into your end of quarter account credit reward (available for use on future orders). Pending rewards will all add up to the account credit created when the rewards are processed at the end of a quarter. They are not available for use in a new order until the end of quarter processing occurs.
9. When do your quarters end?
Our quarters end March 31st, June 30th, September 30th, and December 31st. Within a few days of the end of a quarter your latest reward will be available for use in our store, over the phone, or with eCommerce orders. Just make sure to log into your account while ordering!
10. What if I've already ordered, but didn't create an account? Can I still get credit for those orders?
Yes! We are happy to set up an account and link your orders from the current quarter to that account (please note that we are only able to link orders from the current quarter, not previous quarters). First, create an account. After you have created an account, email your order number(s), account email address and full name to: support@jimmybeanswool.com and write "Link Orders to Account" in the subject line. We'll take care of the rest!
11. Are there any other terms and conditions I should know about?
  • Rewards are not transferrable to other customer accounts. Rewards from multiple accounts cannot be combined. Of course if your email changes, just login to your account, update the email address and everything will now be associated with your new account. Feel free to contact us if you need assistance updating your email address.
  • You cannot redeem your reward for cash. The rewards are only available to be used as account credits during new orders.
  • Rewards cannot be applied to previously existing orders. You can only use your rewards on new orders placed after the reward account credit generation date (the end of every quarter as mentioned above).
  • We reserve the right to end this reward program at any time. If we need to end the program, rewards already created are still valid until up to their original expiration date.
 

Shipping Answers

1. How quickly will my order be shipped?
We ship orders every day of the week. We strive to reply to your order the same day it is received (or the following day depending on when it was received). We will let you know if all items are in stock, and if not, provide alternatives and an estimate on when we expect to receive those items.

2. How do the "Flat Rate" shipping options work within the United States?
  • Free Flat Rate US shipping for orders over $75!
  • We ship both Flat Rate and non-Flat Rate packages as quickly as possible!
  • For the Flat Rate options, we will choose between US Postal Service (USPS) and UPS to ship your package. UPS is generally used for heavier packages. It may be hard to believe, but USPS is almost always much faster than UPS from our shipping location. We frequently have packages sent from Nevada to the east coast via USPS arrive within in a couple days!
  • Standard Flat Rate shipping (within the United States) includes delivery confirmation which can be tracked on the USPS or UPS website (depending on the method of shipment). Delivery tracking will show if a package is delivered to your address, but not that you actually signed for and received the package.
  • Flat Rate with Signature Confirmation shipping (within the United States) means the package will not be left at the destination without a signature. We recommend signature confirmation if you live in an apartment building or anywhere your package will sit outside or in a common area. We cannot be held responsible for packages delivered to the address, but not received.
  • Flat Rate means the package weight does not affect the shipment prices. You can order as much as you like for the same low price!
Domestic United States Shipping Options:
Order Subtotal Shipping Option Price
$0 - $74.99 Flat Rate $4.00
$75 and up Flat Rate FREE
$0 - $74.99 Flat Rate with Signature Confirmation $6.35
$75 and up Flat Rate with Signature Confirmation $2.35
All UPS Ground Actual Cost
All UPS 3 Day Select Actual Cost
All UPS 2nd Day Air Actual Cost
All UPS Next Day Air Actual Cost
 
3. How do you send the "Flat Rate" packages to addresses within the United States?
We use US Postal Service for most domestic shipments and all international shipments. US Postal Service has proven to be extremely reliable and fast over the course of shipping hundreds of thousands of packages. We may also decide to ship packages via UPS based on destination and weight of the package. If you would like to make sure your package is shipped via UPS, please choose the UPS option during the checkout process. Please see #9 below for the full list of UPS shipment restrictions.
4. Can I ship to an address outside the United States? If so, how much will shipping cost?
Yes, you can! The sun never sets on Jimmy Beans and we'll gladly ship orders all around the world. We ship all international packages via US Postal Service. International shipping, however, is generally more expensive than domestic shipping within the United States. These actual shipping charges are based on the weight and destination of your order.

Once your order is pulled, we will email you a shipping quote. Then we wait patiently for your approval on the shipping method. We do not charge or ship your order without this approval. So if it turns out to be too pricey, then you have the opportunity to cancel the order.

We offer two different shipping methods, USPS First Class International and USPS Priority International.
Both methods offer Delivery Confirmation. The main difference between the methods would be delivery time. Priority Mail generally take 6-10 days to arrive while the First Class International Packages can take up to 3 weeks. Tracking through USPS for international packages is no longer offered for orders under 4lbs.

If you would like to try to estimate your package shipping price, you can use the International Price Calculator offered by USPS.

As always, please let us know if there are any further questions.
5. How do you ship to addresses outside the United States?
We will send you a shipping quote for both US Postal Service First Class International (without tracking) and US Postal Priority Mail International (with tracking). You can choose the shipping method you prefer. You will receive an email confirmation when the package is shipped.
6. What if I would prefer expedited shipping?
For some destinations, we can offer expedited shipping via UPS. UPS expedited shipping includes all shipment types except UPS Ground. Please choose the expedited UPS shipping option you prefer during the checkout process. UPS expedited shipping is only available for the Lower 48 states. UPS shipping is not available for shipments to Hawaii, Alaska, U.S. Territories, PO Boxes, Military APO/FPO addresses, and all other international addresses.
7. How can my package be tracked if it does not arrive and how would signature confirmation help?
Signature confirmation means your package will not be delivered until you sign for it. We recommend signature confirmation if you live in an apartment building or anywhere your package will sit outside. We include tracking with your purchase, and this will show if a package is delivered to your address, but we have had problems with packages disappearing once they are delivered to apartment buildings. We cannot be held responsible for packages delivered to the address, but not received.
8. Can I pick up my order in your store?
Yes, you can pick up your order in our Reno store location during normal business hours as posted on our contact us page. If you are interested in picking up your order, please email us after you receive your confirmation, or call to place a phone order and explain you would like to pick your order up. All of our products are available for sale in our store, so just let us know you would like to pick it up in person and we can make arrangements.
9. Do UPS shipments have any restrictions?
UPS Ground shipping is only available for the 50 United States. UPS Ground shipping is not available for shipments to U.S. Territories, PO Boxes, Military APO/FPO addresses, and all other international addresses.

UPS expedited shipping is only available for the Lower 48 states. UPS expedited shipping includes all shipment types except UPS Ground. UPS expedited shipping is not available for shipments to Hawaii, Alaska, U.S. Territories, PO Boxes, Military APO/FPO addresses, and all other international addresses.

UPS "Guaranteed Delivery" times assume your order is placed by 2:00pm PST. Orders placed after this cutoff time will still be shipped as soon as possible, but UPS will not pick up the package until the next UPS business day. UPS business days do not include weekends and holidays.

Website (General) Answers

1. How does Jimmy Beans use my personal information?
We only use your personal information to send your order and charge your credit card. We would never buy or sell personal information including email addresses. We will send out a monthly newsletter to all customers on our mailing list. The only way to be on the mailing list is to have signed up in our store, on our newsletters home page, or by creating an account and choosing to receive newsletters. You can update your notifications any time.
2. How can I give you input on the site?
Please contact us with any and all input so we can continue to improve our site!
3. Where do I find information about special events and happenings at Jimmy Beans?
We have a lot of fun things going on, both at the store and abroad! You can keep track of what we are up to on our Events page. You can also follow us on our Blog, on Facebook, and on Twitter.
4. How can I update my email notification options and preferences?
5. Who are those extremely good looking fellas that adorn your site?
First of all, they sure are good looking guys. They are Jimmy's dogs named Wiley and Buddy. Wiley is a greyhound and german shepherd mix and he's on the left. Buddy is a border collie mix and he's on the right.
Wiley and Buddy know how to relax!

Wool Watcher Answers

1. What is the Wool Watcher?
The Wool Watcher is a rotating list of crochet and knitting products available at extremely low prices for short periods of time. As soon as a product listing time runs out another product will automatically be displayed. The Wool Watcher also moves on to the next product if a product sells out. Meaning, if someone buys all of the available inventory of a product the next product automatically appears.
2. How long are products listed on the Wool Watcher?
Products are listed until time runs out (initially products are listed for 2 hours but this may change at any time) OR until the product sells out. If someone buys all of the available inventory for the listed product, the next product automatically appears.
3. How can I avoid multiple shipping charges for multiple orders?
New Policy! If you would like to save on shipping costs and have all of your orders shipped together, we are happy to do so. We will combine all of your orders placed before the end of Thursday (11:59pm PST) and ship them on Friday of every week. All your orders placed on Friday can be included in the following Friday's shipment. Please make the request when checking out by writing "combine all orders for Friday" in the extra order information field on step 4 of 5 during the checkout process. If your order is placed on a Friday (and you request us to do so), we will hold, combine, and ship all of your orders on the following Friday.

Unfortunately, we aren't able to hold orders any longer than this timeframe. We simply don't have the staff or space available to combine and ship them on any other day. We apologize for any inconvenience, but hope you understand that we are trying our best to make the Wool Watcher as agreeable and workable for our customers as for our employees!

Friday is the day of the week that we consolidate orders into one shipment. Unfortunately, we do not have the space or the resources to make exceptions at this time (please do not ask, as we hate having to say "no.")

As a reminder, for U.S. orders less than $75 we charge a $4 Flat Rate fee. U.S. Flat Rate shipping is free if your combined orders exceed $75. International orders will still pay actual shipping charges.
4. How can I find out what product will be listed next?
There is no way for you to find out what will be listed next -- that's part of the excitement of the Wool Watcher!
5. Once I put a Wool Watcher item in my cart, can anyone else buy those items?
Yes. You need to complete the checkout process and see your order confirmation page to be sure the products ordered are just for you. Simply putting them in your cart without checking out does not mean they are reserved for you. So, if you definitely want to buy a product make sure to check out right away!
6. Once I put a Wool Watcher item in my cart, will the price always be valid?
No. The price will be valid until the Wool Watcher listing for the product is over. Once the Wool Watcher moves on to the next products prices reset to what they were before the incredible Wool Watcher discounts were applied. So, if you definitely want to buy a product at the price shown in the Wool Watcher, make sure to check out right away!
7. Are there alternative ways to stay in touch with the latest offerings on the Wool Watcher?
Yes. We currently have 2 ways to stay in touch with the latest listings:
    1. Sign up for our Wool Watcher Twitter feed! Then, with your twitter account you can set it up to send text messages to your phone when our products change.
    2. We also have a Wool Watcher RSS feed available. The feed lists the current and previous 50 products listed on the Wool Watcher.

We will be adding new ways to stay in touch with the currently listed products in the near future. You can also leave a browser window open to the Wool Watcher in order to see the latest offerings.


Beans for Brains Answers

1. When is the application due?
The application and photo are due by April 15, 2012 11:59 PM PST.
2. What are the eligibility requirements?
To be eligible for the Beans For Brains Scholarship, an applicant must:
  • Know how to knit or crochet
  • Attend an accredited and approved institution of higher education during the 2012-2013 academic school year
3. How are winners chosen?
This is a merit-based scholarship. Winners are chosen based on a wide range of metrics, including everything from GPA to extracurricular activities, project knowledge and so on.
4. What are the photo requirements?
There are two types of size restrictions on photos. The first is the file size of the photo. The file size limit for images is no more than 50K (kilobytes). The other type of size restriction is the height and width dimensions. Photos should be no more than 400 pixels high and 400 pixels wide.
  • Only .jpg and .gif images are allowed.
If you are having difficulties with these dimensions, your photo editing program will allow you to save the photos at a lower resolution (to decrease the file size) and /or change the dimensions of the photos to fit within our requirements.
5. Can I mail the application?
No. The application can only be submitted electronically to scholarship@jimmybeanswool.com.
6. When will I find out if I received the scholarship award?
You will be notified if you received an award no later than June 1, 2012.
7. Can I call to verify receipt of my documents?
Please do not call. You can email us at scholarship@jimmybeanswool.com to verify that we have received your documents.
8. Do you grant extensions for late applications?
No, we are unable to grant extensions for late applications.
9. Is there someone I can call if I need help?
For questions regarding the requirements and content of the scholarship application, please email scholarship@jimmybeanswool.com.
10. Can I apply even if I have not been accepted to an accredited institution of higher education yet?
Yes, you may apply for the scholarship if you have not been accepted to an accredited institution yet. However, if you are awarded a scholarship, we will require verification of college enrollment before funds are dispersed.
11. What are the four regions?
The four regions are West, Midwest, Northeast and South.
12. How do I determine which region I fall into?
The region is determined by your hometown. Please refer to the map for the regions.


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