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1. How quickly will my order be shipped?
We ship orders every day between Monday and Friday. We strive to reply to your order the same day it is received (or the following day depending on when it was received). We will let you know if all items are in stock, and if not, provide alternatives and an estimate on when we expect to receive those items.
If you place an order on the weekend, we ship all in-stock items on Monday morning following the weekend.
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2. How much is shipping?
Regular shipping within the United States is free for orders over $75 and $4 for all other orders within the United States.
International shipping cost will be the actual cost of the shipment. You can choose either USPS First Class International or USPS Priority Mail International depending on whether you would like tracking and delivery confirmation for your packages.
- US Domestic standard flat rate shipping includes delivery confirmation which can be tracked on the USPS website. The only exception is pattern only orders because the USPS will not accept a delivery confirmation package that is only the thickness of a couple sheets of paper and does not weigh more than a couple ounces. All packages that can have delivery confirmation will have delivery confirmation included.
- US Domestic standard flat rate shipping with signature confirmation means the package will not be left at the destination without a signature. This is more secure where mail may stay in a shared space such as an apartment building.
- USPS First Class International is for international orders and does not include tracking or delivery confirmation. This is the least secure way to ship internationally and we cannot be responsible if packages are lost in transit. We will send you a confirmation when your package is shipped, but a claim cannot be filed through the USPS for First Class International packages if it does not arrive.
- USPS Priority Mail International is for international orders and does include tracking and delivery confirmation. This is the MOST secure way to ship internationally as the package can be tracked in transit and can be tracked down easier if it gets lost. A claim can be filed through the USPS for Priority Mail International packages if it does not arrive.
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| United States |
$0 and up |
Standard flat rate within US |
$4.00 |
| United States |
$0 and up |
USPS Signature Confirmation |
$5.95 |
| All other countries |
$0 and up |
USPS First Class International (no tracking or delivery confirmation) |
Actual Cost |
| All other countries |
$0 and up |
USPS Priority Mail International (includes tracking and delivery confirmation) |
Actual Cost |
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3. What shipper do you use?
We use US Postal Service for most domestic shipments and all international shipments. US Postal Service has proven to be extremely reliable and fast. We will also ship packages via UPS based on destination and weight of the package. All international shipments will be US Postal Service, however, since it is significantly less expensive and they offer tracking if you go with the Priority Mail International option.
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4. Can I ship to an address outside the United States?
Yes, you can. The sun never sets on Jimmy Beans and we ship orders around the world. International shipping, however, can be more expensive than domestic shipping within the United States. Due to recent changes in international shipping costs, we have been forced to begin charging the actual shipping cost instead of a flat rate for international orders. You can still choose USPS First Class International (without tracking) or USPS Priority Mail International (with tracking). We will email you a shipping quote after you order to make sure everything sounds acceptable prior to us sending the package.
Please contact us if you have trouble entering your address, or would like to coordinate your shipment.
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5. If I am ordering from outside the United States, how will my package be shipped?
We will send you a shipping quote for both US Postal Service First Class International (without tracking) and Priority Mail International (with tracking). You can choose the shipping method you prefer. If we do not hear back from you within 10 days we will ship your package via USPS First Class International (without tracking). You will receive an email confirmation when the package is shipped.
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6. What if I would prefer expedited shipping?
We can offer expedited shipping via UPS. If you are interested in expedited shipping, you will have to pay the actual shipping costs. Since the cost of expedited shipping varies greatly based on destination and package weight, we cannot quote you a price until we know what would be in the package. Please contact us if you require expedited shipping.
Also, before deciding expedited shipping will be required, remember we drop off all USPS packages at the USPS bulk mail facility and have had great success in customers receiving their packages very quickly. Very often, packages being sent from us to the east coast have arrived in a couple days! Most of the time you will receive your package so quickly that the extra cost of expedited shipping may not be worth it for you. Please contact us if you have further questions.
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7. How can my package be tracked if it does not arrive and how would signature confirmation help?
Signature confirmation means your package will not be delivered until you sign for it. We HIGHLY recommend signature confirmation if you live in an apartment building or anywhere your package will sit outside. We include tracking with your purchase, and this will show if a package is delivered to your address, but we have had problems with packages disappearing once they are delivered to apartment buildings. We cannot be held responsible for packages delivered to the address, but not received.
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8. Can I pick up my order in your store?
Yes, you can pick up your order in our Reno store location during normal business hours as posted on our contact us page. If you are interested in picking up your order, please email us after you receive your confirmation, or call to place a phone order and explain you would like to pick your order up. All of our products are available for sale in our store, so just let us know you would like to pick it up in person and we can make arrangements.
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1. How can I tell if Jimmy Beans Wool is a legitimate and reliable company where my orders will be handled professionally?
- Jimmy Beans Wool is a member of the Better Business Bureau (BBB) in both Nevada and California.
- We have also been approved for the BBB Online Reliability Seal program.
- Please take a look at the BBB Online Reliability Requirements here. You can view the status of our account by clicking on this logo from anywhere on our site - you will be taken to the BBB site in order to see our account status.
- We use VeriSign for our secure encryption requirements. VeriSign has rigorous business verification requirements before allowing us to use their products. We are fully registered with VeriSign. Verisign is the recognized industry leader in SSL encryption technologies. Check the validity of our account and business at VeriSign here:
- We are approved by Scan Alert's Hacker Safe program. Their program is the industry leader in verification that our site is protected from hackers getting into our servers and to your personal information. This is an expense we have chosen to incur to make sure your private information stays private! We truly value your privacy and these steps show just how seriously we take this aspect of our business.
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2. What if I prefer to order over the phone, as opposed to online?
Feel free to call us to place orders over the phone. Please contact us.
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3. Is the ordering process secure?
Yes. We use industry standard SSL-encryption to protect data transmissions during the ordering process. Your security is a priority with Jimmy Beans and we do everything we can to protect you.
- The small closed lock in the bottom right hand of your browser during the checkout process shows you the SSL certificate is effective.
- The URL changes to "https://www.JimmyBeansWool.com/..." during checkout. This shows all information transferred between your browser and our server is encrypted.
- You can also right click and view the "properties" while on the shopping cart page. From this item you can view information about the SSL certificate being used and see the status is "OK".
- We use VeriSign for our secure encryption requirements. Verisign is the recognized industry leader in SSL encryption technologies. Check the validity of our account and business at VeriSign here:
- We are approved by Scan Alert's Hacker Safe program. Their program is the industry leader in verification that our site is protected from hackers getting into our servers and to your personal information. This is an expense we have chosen to incur to make sure your private information stays private! We truly value your privacy and these steps show just how seriously we take this aspect of our business.
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4. Why am I having trouble adding products to my shopping cart?
You must have cookies enabled to be able to add products to your shopping cart. We only use the cookies to store the "session" information. Meaning, the cookie only allows our web server to know you have an active shopping cart with items in it throughout your shopping process. There is no personal information stored or retrieved by the cookies. They are only so you can have a shopping cart full of your favorite items! Please contact us if you have questions about how cookies are used on our website.
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5. Why am I having trouble changing the quantities of items in my shopping cart?
Make sure you change the value in the quantity column and click the "update quantity" link just under that field. This will update the quantity for that line item.
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6. When will you charge my order to my credit card?
We will charge your credit card when items are shipped. If an item is backordered, we will charge as the items are shipped out.
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7. Will you be charging sales tax on my order?
We only charge sales tax if your shipping address is in Nevada.
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8. Can I pay with a personal check or money order instead of using a credit card?
We accept Visa, Mastercard, American Express, Discover cards, personal checks or money orders. We cannot accept money orders for amount over $100. All are processed immediately, except personal checks which we will need to hold for 7 days until the check clears to ensure payment has been received. We try to be as flexible with payment options as possible, so hopefully this policy makes sense and is workable for everyone!
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9. I can't seem to find a product I am looking for. Any suggestions?
We have tried to make our site as user-friendly as possible. Here are a few options, and if these don't work, please contact us
- At the top of the site there is a drop-list saying "shop by manufacturer" in the upper right hand corner. Click on this list to search by manufacturer.
- Click on a header across the top such as "yarn", "needles", "patterns", etc. This will take you to the home page for that product type where you can search based on a number or criteria, or by typing in any words you would like
- While on a product page, a number or related products will appear on the left and right hand sides. Click on any of these products to view their details!
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10. If I cannot find a specific item, can I place a special order?
Yes. If you would like to find out about special ordering an item please contact us. We will ask you to pay for the item before we place the special order since it is not an item we normally stock. Also, we unfortunately cannot accept returns for special orders for the same reason.
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11. Why is there a product in my shopping cart even after I closed my web browser and / or shut off my computer?
Due to multiple customer requests, we have implemented a way to save shopping carts so you can add something to your cart today, think about it overnight (or over multiple nights up to 60 days total), and come back to the site to order it later. This is meant to be a convenience so if you spend time adding multiple items to your cart it makes it easier for you to make the purchase later. Hopefully you enjoy the feature, but this would explain why something showed up in your shopping cart right after you opened a new web browser or restarted your computer.
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1. What if I would like to return an item?
Mail back the unused items you would like to return in the original packaging to our Reno store. The address is: Jimmy Beans Wool, 5000 Smithridge Drive #A11, Reno, NV 89502. Please include a note, call or send us an email describing your reason for returning the items. Return products must be unused and in the original packaging. We can exchange the item, credit your card or provide an in-store credit. We will not, however, be able to refund your shipping costs unless we have made an error on your order which prompted the return. Click here to see our contact information
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2. Will I be refunded on the shipping to return an item?
No, we will not refund the shipping cost, unless we have made an error on your order prompting the return.
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3. How much time do I have to return an item?
We prefer to have items returned within 30 days, but can make exceptions when necessary. We really want you to love your projects and will do everything we can to make sure your buying experience at Jimmy Beans is a great one!
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4. Can books and patterns be returned?
No, books and patterns cannot be returned.
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5. Can sale items be returned?
No, sale items cannot be returned.
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1. What do I receive if I refer someone?
You will receive a 15% off one entire order coupon that is valid for 3 months as a thank you! You will receive this coupon after the person you referred makes their first purchase.
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2. How will I be notified when someone I refer makes a purchase?
You will receive an email with your new 15% off coupon code included. The email will not contain any information about the person who you referred. Jimmy Beans Wool values your privacy and confidentiality as much as our own. We only use your information in the same way we would want a retailer to use ours. Keeping personal information secure and confidential is our #1 priority (right next to providing wonderful products, great prices, amazing customer service, and fast shipping!)
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3. Do I need to have an account with Jimmy Beans to get a referral coupon?
Yes, you must have an account with us in order to receive the 15% off coupon. This is required because the coupon codes are created specifically for you. Also, we never send unsolicited emails, so if we do not have your account contact information, we will not be able to notify you about the newly created coupon! Plus, setting up an account is easy. You can set up your own account here.
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4. Does the person that I referred need to to create their own account in order for me to receive my 15% coupon?
No. The person you referred does not need to create an account, but with all the benefits available to account holders we would recommend it! Plus, they will need an account set up to receive their 15% referral coupon after hopefully telling friends and family about us, so might as well set the account right away!
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5. What if I have previously set up an account, but did not enter who referred me?
No problem, simply log in to to your account and edit your personal options. You can change the "heard about us" fields to "referral by friend" and enter your friend's email address. Next time you place an order, the person that referred you will receive their coupon as a thank you!
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6. Are there any other terms and conditions I should know about?
- If we cannot find the person's account who referred you, then we will not be able to create a coupon. So, please double check their email address!
- The referrer will only receive 1 coupon per person referred. Meaning, if one person refers 3 people that make purchases they will receive 3 different coupons that can be used on individual orders. The referrer will not, however, receive multiple coupons if the same referred person makes multiple purchases.
- You cannot refer yourself. We are offering this promotion as a way to say thank you for helping notify others about our store. Please do not abuse this offer, or we will be forced to stop making it available. We're sure it will not be a problem! Thank you for your understanding!
- We reserve the right to end this referral program at any time. If we need to end the program, coupons already created are still valid until up to their original expiration date.
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1. How do I make sure to receive a reward?
In order to receive the 5% account credit, you must have an account with us and remember to log in to your account during the checkout process (or mention your account while making purchases in the store or over the phone). Since the quarterly account credit is created specifically for your account, you will need to have set up an account with us. Setting up an account is easy and free. The account credit will be 5% of eligible purchases during the quarter and will be valid for 60 days after the end of the quarter.
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2. How and when can I redeem my rewards?
You will receive an email with your new reward amount within a few days of a quarter end. Our quarters end March 31st, June 30th, September 30th, and December 31st. The reward credit will be placed in your account just after the end of every quarter and email notifications will go out over the next few days. The reward account credits are valid for 60 days from the end of every quarter. When you are placing an eCommerce order, log into your account (as you normally would) and your available account credits will appear on step 4 out of 5 during the checkout process. You can also log into your account and view your pending and currently available rewards in the Jimmy Beans Bucks Rewards Summary.
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3. Do I need to have an account with Jimmy Beans to receive rewards?
Yes, you must have an account with us in order to receive the rewards.
This is required because the account credits are created specifically for you.
Also, we never send unsolicited emails, so if we do not have your account contact
information, we will not be able to notify you about your rewards! Plus,
setting up an account is easy, free, and completely confidential.
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4. How are rewards calculated?
Jimmy Beans Bucks are calculated as follows for orders and returns during the quarter being calculated.
The rewards rate is 5% of the following:
Subtotal of your shipped/delivered orders (not including shipping and tax)
- minus Gift certificates purchased (note: Jimmy Beans Bucks may later be earned by
the gift certificate recipient when the gift certificate is redeemed)
- minus Reward account credits used to pay for orders.
- minus Subtotal of your returns
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= Total Jimmy Beans Bucks account credit
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5. When are Jimmy Beans Bucks calculated?
Pending rewards are calculated and created when your order is shipped,
but are not available for use until the end of the quarter.
Once your order has shipped, your Jimmy Beans Bucks will appear in your account as "Pending."
Our quarters end March 31st, June 30th, September 30th, and December 31st. Your Jimmy Beans Bucks
will then be available for use on April 1st, July 1st, October 1st, and January 1st.
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6. What if I have a question about one of my rewards?
As always, please contact us with any questions!
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7. How can I review my currently pending and past rewards?
Simply log
into your account and view your pending and currently available rewards in the "Rewards Summary".
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8. What are "pending" rewards?
Pending rewards are rewards earned during the current quarter. These pending rewards have not yet been compiled into your end of quarter account credit reward (available for use on future orders). Pending rewards will all add up to the account credit created when the rewards are processed at the end of a quarter. They are not available for use in a new order until the end of quarter processing occurs.
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9. When do your quarters end?
Our quarters end March 31st, June 30th, September 30th, and December 31st. Within a few days of the end of a quarter your latest reward will be available for use in our store, over the phone, or with eCommerce orders. Just make sure to log into your account while ordering!
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10. What if I've already ordered, but didn't create an account?
Can I still get credit for those orders?
Yes! We are happy to set up an account and link your orders from the current quarter to that account
(please note that we are only able to link orders from the current quarter, not previous quarters).
First,
create an account. After you have created an account, email your order number(s), account email address
and full name to: info@jimmybeanswool.com and write
"Link Orders to Account" in the subject line. We'll take care of the rest!
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11. Are there any other terms and conditions I should know about?
- Rewards are not transferrable to other customer accounts. Rewards from multiple accounts cannot be combined.
Of course if your email changes,
just login to your account, update the email address and everything will now be associated with your new account. Feel free to contact us if you need assistance updating your email address.
- You cannot redeem your reward for cash. The rewards are only available to be used as account credits during new orders.
- Rewards cannot be applied to previously existing orders. You can only use your rewards on new orders placed after the reward account credit generation date (the end of every quarter as mentioned above).
- We reserve the right to end this reward program at any time. If we need to end the program, rewards already created are still valid until up to their original expiration date.
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1. How does Jimmy Beans use my personal information?
We only use your personal information to send your order and charge your credit card. We would never buy or sell personal information including email addresses. We will send out a monthly newsletter to all customers on our mailing list. The only way to be on the mailing list is to have signed up in our store, on our newsletters home page, or by creating an account and choosing to receive newsletters. If you would like to be removed please enter your email address on our newsletter remove email address page.
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2. How can I give you input on the site?
Please contact us with any and all input so we can continue to improve our site!
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3. Who are those extremely good looking fellas that adorn your site?
First of all, they sure are good looking guys. They are Jimmy's dogs named Wiley and Buddy. Wiley is a greyhound and german shepherd mix and he's on the left. Buddy is a border collie and bernese mountain dog mix and he's on the right.
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