Just check the top right hand corner on any page of our site to see if live chat is currently online. If it is, then just click the button to ask us any questions you may have (about colors, availability, how a yarn feels, etc.)! If live chat is currently offline, you'll be asked if you would like to submit a support request instead. All requests will be answered as soon as possible during our normal business hours.
Live chat is also generally available all days of the week during our normal business hours. For more information, see the times listed below.
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1. What if I would like to return an item?
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2. Will I be refunded on the shipping to return an item?
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3. How much time do I have to return an item?
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4. Can books and patterns be returned?
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5. Can sale items be returned?
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6. What if I break a knitting needle? Is there a warranty against breakage for needles?
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1. What if I would like to return an item?
Mail back the unused items you would like to return in the product's original packaging and labels to our Reno store. The address is: Jimmy Beans Wool, 891 Trademark Drive, Reno, NV 89521. Please include a note, call or send us an email describing your reason for returning the items. Return products must be unused and in the original packaging. We can exchange the item, credit your card or provide an in-store credit. We will not, however, be able to refund your shipping costs unless we have made an error on your order which prompted the return. Click here to see our contact information
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2. Will I be refunded on the shipping to return an item?
No, we will not refund the shipping cost, unless we have made an error on your order prompting the return.
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3. How much time do I have to return an item?
We prefer to have items returned within 30 days, but can make exceptions when necessary. We really want you to love your projects and will do everything we can to make sure your buying experience at Jimmy Beans is a great one!
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4. Can books and patterns be returned?
No, books and patterns cannot be returned.
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5. Can sale items be returned?
No, sale items cannot be returned.
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6. What if I break a knitting needle? Is there a warranty against breakage for needles?
Have you had the frustration of a needle breaking in the middle of a project? Or worse, in the middle of a row?? If you have, you'll understand why we want to remind you of our broken needle exchange policy! Please check out our Broken Needle Exchange Policy page for more information.
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