This was my first purchase from JBW, and I am extremely happy with both the customer service and the yarn! Not only were they fast and helpful when answering my questions, but I received the yarn today Monday after only ordering it last Thursday! And I live on the East coast.
As for the yarn itself, I absolutely love it! I haven't started knitting with it yt, but after seeing it in Joelle Hoverson's More Last-Minute Knitted Gifts Big Lacy Scarf pattern, I knew I had to buy some. The color is very true to the website, although it does pick up more aquamarine highlights in person, giving it a nice turquoise quality. The yarn is soft and VERY light, considering that it's super bulky weight. I'm very excited to begin working with it, and I know I'll be ordering from JBW again!