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Frequently Asked Questions about the Wool Watcher

Click here to see all of the FAQs.
Hopefully we can answer some of your questions on this page. If not, please contact us! We would love to hear from you.
 
Live Chat is Online If live chat is currently online, just click our Live Chat button to ask us any questions you may have (about colors, availability, how a yarn feels, etc.)!
 

Wool Watcher Questions (See answers below)

1. What is the Wool Watcher?
2. How long are products listed on the Wool Watcher?
3. How can I avoid multiple shipping charges for multiple orders?
4. How can I find out what product will be listed next?
5. Once I put a Wool Watcher item in my cart, can anyone else buy those items?
6. Once I put a Wool Watcher item in my cart, will the price always be valid?
7. Are there alternative ways to stay in touch with the latest offerings on the Wool Watcher?
 

Wool Watcher Answers

1. What is the Wool Watcher?
The Wool Watcher is a rotating list of crochet and knitting products available at extremely low prices for short periods of time. As soon as a product listing time runs out another product will automatically be displayed. The Wool Watcher also moves on to the next product if a product sells out. Meaning, if someone buys all of the available inventory of a product the next product automatically appears.
2. How long are products listed on the Wool Watcher?
Products are listed until time runs out (initially products are listed for 2 hours but this may change at any time) OR until the product sells out. If someone buys all of the available inventory for the listed product, the next product automatically appears.
3. How can I avoid multiple shipping charges for multiple orders?
New Policy! If you would like to save on shipping costs and have all of your orders shipped together, we are happy to do so. We will combine all of your orders placed before the end of Thursday (11:59pm PST) and ship them on Friday of every week. All your orders placed on Friday can be included in the following Friday's shipment. Please make the request when checking out by writing "combine all orders for Friday" in the extra order information field on step 4 of 5 during the checkout process. If your order is placed on a Friday (and you request us to do so), we will hold, combine, and ship all of your orders on the following Friday.

Unfortunately, we aren't able to hold orders any longer than this timeframe. We simply don't have the staff or space available to combine and ship them on any other day. We apologize for any inconvenience, but hope you understand that we are trying our best to make the Wool Watcher as agreeable and workable for our customers as for our employees!

Friday is the day of the week that we consolidate orders into one shipment. Unfortunately, we do not have the space or the resources to make exceptions at this time (please do not ask, as we hate having to say "no.")

As a reminder, for U.S. orders less than $75 we charge a $4 Flat Rate fee. U.S. Flat Rate shipping is free if your combined orders exceed $75. International orders will still pay actual shipping charges.
4. How can I find out what product will be listed next?
There is no way for you to find out what will be listed next -- that's part of the excitement of the Wool Watcher!
5. Once I put a Wool Watcher item in my cart, can anyone else buy those items?
Yes. You need to complete the checkout process and see your order confirmation page to be sure the products ordered are just for you. Simply putting them in your cart without checking out does not mean they are reserved for you. So, if you definitely want to buy a product make sure to check out right away!
6. Once I put a Wool Watcher item in my cart, will the price always be valid?
No. The price will be valid until the Wool Watcher listing for the product is over. Once the Wool Watcher moves on to the next products prices reset to what they were before the incredible Wool Watcher discounts were applied. So, if you definitely want to buy a product at the price shown in the Wool Watcher, make sure to check out right away!
7. Are there alternative ways to stay in touch with the latest offerings on the Wool Watcher?
Yes. We currently have 2 ways to stay in touch with the latest listings:
    1. Sign up for our Wool Watcher Twitter feed! Then, with your twitter account you can set it up to send text messages to your phone when our products change.
    2. We also have a Wool Watcher RSS feed available. The feed lists the current and previous 50 products listed on the Wool Watcher.

We will be adding new ways to stay in touch with the currently listed products in the near future. You can also leave a browser window open to the Wool Watcher in order to see the latest offerings.


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