1. How can I tell if Jimmy Beans Wool is a legitimate and reliable company where my orders will be handled professionally?
- Jimmy Beans Wool is a member of the Better Business Bureau (BBB) in both Nevada and California.
- We have also been approved for the BBB Online Reliability Seal program.
- Please take a look at the BBB Online Reliability Requirements here. You can view the status of our account by clicking on this logo from anywhere on our site - you will be taken to the BBB site in order to see our account status.
- We use VeriSign for our secure encryption requirements. VeriSign has rigorous business verification requirements before allowing us to use their products. We are fully registered with VeriSign. Verisign is the recognized industry leader in SSL encryption technologies. Check the validity of our account and business at VeriSign here:
- We are approved by Scan Alert's Hacker Safe program. Their program is the industry leader in verification that our site is protected from hackers getting into our servers and to your personal information. This is an expense we have chosen to incur to make sure your private information stays private! We truly value your privacy and these steps show just how seriously we take this aspect of our business.
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2. What if I prefer to order over the phone, as opposed to online?
Feel free to call us to place orders over the phone. Please contact us.
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3. Is the ordering process secure?
Yes. We use industry standard SSL-encryption to protect data transmissions during the ordering process. Your security is a priority with Jimmy Beans and we do everything we can to protect you.
- The small closed lock in the bottom right hand of your browser during the checkout process shows you the SSL certificate is effective.
- The URL changes to "https://www.JimmyBeansWool.com/..." during checkout. This shows all information transferred between your browser and our server is encrypted.
- You can also right click and view the "properties" while on the shopping cart page. From this item you can view information about the SSL certificate being used and see the status is "OK".
- We use VeriSign for our secure encryption requirements. Verisign is the recognized industry leader in SSL encryption technologies. Check the validity of our account and business at VeriSign here:
- We are approved by Scan Alert's Hacker Safe program. Their program is the industry leader in verification that our site is protected from hackers getting into our servers and to your personal information. This is an expense we have chosen to incur to make sure your private information stays private! We truly value your privacy and these steps show just how seriously we take this aspect of our business.
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4. Why am I having trouble adding products to my shopping cart?
You must have cookies enabled to be able to add products to your shopping cart. We only use the cookies to store the "session" information. Meaning, the cookie only allows our web server to know you have an active shopping cart with items in it throughout your shopping process. There is no personal information stored or retrieved by the cookies. They are only so you can have a shopping cart full of your favorite items! Please contact us if you have questions about how cookies are used on our website.
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5. Why am I having trouble changing the quantities of items in my shopping cart?
Make sure you change the value in the quantity column and click the "update quantity" link just under that field. This will update the quantity for that line item.
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6. When will you charge my order to my credit card?
We will charge your credit card when items are shipped. If an item is backordered, we will charge as the items are shipped out.
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7. Will you be charging sales tax on my order?
We only charge sales tax if your shipping address is in Nevada.
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8. Can I pay with a personal check or money order instead of using a credit card?
We accept Visa, Mastercard, American Express, Discover cards, personal checks or money orders. We cannot accept money orders for amount over $100. All are processed immediately, except personal checks which we will need to hold for 7 days until the check clears to ensure payment has been received. We try to be as flexible with payment options as possible, so hopefully this policy makes sense and is workable for everyone!
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9. I can't seem to find a product I am looking for. Any suggestions?
We have tried to make our site as user-friendly as possible. Here are a few options, and if these don't work, please contact us
- At the top of the site there is a drop-list saying "shop by manufacturer" in the upper right hand corner. Click on this list to search by manufacturer.
- Click on a header across the top such as "yarn", "needles", "patterns", etc. This will take you to the home page for that product type where you can search based on a number or criteria, or by typing in any words you would like
- While on a product page, a number or related products will appear on the left and right hand sides. Click on any of these products to view their details!
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10. If I cannot find a specific item, can I place a special order?
Yes. If you would like to find out about special ordering an item please contact us. We will ask you to pay for the item before we place the special order since it is not an item we normally stock. Also, we unfortunately cannot accept returns for special orders for the same reason.
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11. Why is there a product in my shopping cart even after I closed my web browser and / or shut off my computer?
Due to multiple customer requests, we have implemented a way to save shopping carts so you can add something to your cart today, think about it overnight (or over multiple nights up to 60 days total), and come back to the site to order it later. This is meant to be a convenience so if you spend time adding multiple items to your cart it makes it easier for you to make the purchase later. Hopefully you enjoy the feature, but this would explain why something showed up in your shopping cart right after you opened a new web browser or restarted your computer.
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