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Frequently Asked Questions about Ordering

Click here to see all of the FAQs.
Hopefully we can answer some of your questions on this page. If not, please contact us! We would love to hear from you.
 
Live Chat is Offline If live chat is currently online, just click our Live Chat button to ask us any questions you may have (about colors, availability, how a yarn feels, etc.)!
 

Ordering Questions (see answers below)

1. How can I tell if Jimmy Beans Wool is a legitimate and reliable company where my orders will be handled professionally?
2. What if I prefer to order over the phone, as opposed to online?
3. Is the ordering process secure?
4. Why am I having trouble adding products to my shopping cart?
5. Why am I having trouble changing the quantities of items in my shopping cart?
6. When will you charge my order to my credit card?
7. Will you be charging sales tax on my order?
8. Can I pay with a personal check or money order instead of using a credit card?
9. I can't seem to find a product I am looking for. Any suggestions?
10. If I cannot find a specific item, can I place a special order?
11. Why is there a product in my shopping cart even after I closed my web browser and / or shut off my computer?
12. Will Jimmy Beans Wool wind my yarn for me?
13. Can I pay with PayPal?
14. Please explain how I can find my credit card security code (CVV2)?
15. Do you offer color cards?
16. Was JimmyBeansWool.com ever vulnerable to the OpenSSL Heartbleed security issue?
 

Ordering Answers

1. How can I tell if Jimmy Beans Wool is a legitimate and reliable company where my orders will be handled professionally?
  • Jimmy Beans Wool is a member of the Better Business Bureau (BBB) in both Nevada and California.
  • We have also been approved for the BBB Online Reliability Seal program.
  • Please take a look at the BBB Online Reliability Requirements here.   You can view the status of our account by clicking on this logo from anywhere on our site - you will be taken to the BBB site in order to see our account status.
    Jimmy Beans Wool is a BBB Accredited Business. Click for the BBB Business Review of this Knit Goods - Retail in Reno NV
  • We use DigiCert for our secure encryption requirements when you submit any type of sensitive information. Our SSL certificate is an "Extended Validation" certificate which has the most rigorous business verification requirements before allowing us to use this SSL certificate. You are assured it is working because the following seal appears and the address bar of your browser is green (or depending on the type of browser your are using just the SSL certificate information may be green.) We are fully registered with DigiCert. DigiCert was one of the original SSL providers and provides SSL certificates for many sites including facebook.com. You can check the validity of our account and business at DigiCert by clicking on this DigiCert logo:
    DigiCert EV SSL secured site
  • We are approved by Mcafee Secure's website security verification program. McAfee SECURE sites help keep you safe from identity theft, credit card fraud, spyware, spam, viruses and online scams. This is an expense we have chosen to incur to make sure your private information stays private! We truly value your privacy and these steps show just how seriously we take this aspect of our business.
    Mcafee Secure Safe Site Verified
2. What if I prefer to order over the phone, as opposed to online?
Feel free to call us to place orders over the phone.   Please contact us.
3. Is the ordering process secure?
Yes. We use industry standard SSL-encryption to protect data transmissions during the ordering process. Your security is a priority with Jimmy Beans and we do everything we can to protect you.
  • The small closed lock in the bottom right hand of your browser during the checkout process shows you the SSL certificate is effective.
  • The URL changes to "https://www.JimmyBeansWool.com/..." during checkout. This shows all information transferred between your browser and our server is encrypted.
  • You can also right click and view the "properties" while on the shopping cart page. From this item you can view information about the SSL certificate being used and see the status is "OK".
  • We use DigiCert for our secure encryption requirements when you submit any type of sensitive information. Our SSL certificate is an "Extended Validation" certificate which has the most rigorous business verification requirements before allowing us to use this SSL certificate. You are assured it is working because the following seal appears and the address bar of your browser is green (or depending on the type of browser your are using just the SSL certificate information may be green.) We are fully registered with DigiCert. DigiCert was one of the original SSL providers and provides SSL certificates for many sites including facebook.com. You can check the validity of our account and business at DigiCert by clicking on this DigiCert logo:
    DigiCert EV SSL secured site
  • We are approved by Mcafee Secure's website security verification program. McAfee SECURE sites help keep you safe from identity theft, credit card fraud, spyware, spam, viruses and online scams. This is an expense we have chosen to incur to make sure your private information stays private! We truly value your privacy and these steps show just how seriously we take this aspect of our business.
    Mcafee Secure Safe Site Verified
4. Why am I having trouble adding products to my shopping cart?
You must have cookies enabled to be able to add products to your shopping cart. We only use the cookies to store the "session" information. Meaning, the cookie only allows our web server to know you have an active shopping cart with items in it throughout your shopping process. There is no personal information stored or retrieved by the cookies. They are only so you can have a shopping cart full of your favorite items! Please contact us if you have questions about how cookies are used on our website.
5. Why am I having trouble changing the quantities of items in my shopping cart?
Make sure you change the value in the quantity column and click the "update quantity" link just under that field. This will update the quantity for that line item.
6. When will you charge my order to my credit card?
We will charge your credit card when items are shipped. If an item is backordered, we will charge as the items are shipped out.
7. Will you be charging sales tax on my order?
We only charge sales tax if your shipping address is in Nevada.
8. Can I pay with a personal check or money order instead of using a credit card?
We accept Visa, Mastercard, American Express, Discover cards, personal checks or money orders. We cannot accept money orders for an amount over $100. All are processed immediately, except personal checks which we will need to hold for 7 days until the check clears to ensure payment has been received. We try to be as flexible with payment options as possible, so hopefully this policy makes sense and is workable for everyone!
9. I can't seem to find a product I am looking for. Any suggestions?
We have tried to make our site as user-friendly as possible. Here are a few options, and if these don't work, please contact us
  • At the top of the site there is a drop-list saying "shop by manufacturer" in the upper right hand corner. Click on this list to search by manufacturer.
  • Click on a header across the top such as "yarn", "needles", "patterns", etc. This will take you to the home page for that product type where you can search based on a number of criteria, or by typing in any words you would like
  • While on a product page, a number or related products will appear on the left and right hand sides. Click on any of these products to view their details!
10. If I cannot find a specific item, can I place a special order?
Yes. If you would like to find out about special ordering an item please contact us. We will ask you to pay for the item before we place the special order since it is not an item we normally stock. Also, we unfortunately cannot accept returns for special orders for the same reason.
11. Why is there a product in my shopping cart even after I closed my web browser and / or shut off my computer?
Due to multiple customer requests, we have implemented a way to save shopping carts so you can add something to your cart today, think about it overnight (or over multiple nights up to 60 days total), and come back to the site to order it later. This is meant to be a convenience so if you spend time adding multiple items to your cart, it makes it easier for you to make the purchase later. Hopefully you enjoy the feature, but this would explain why something showed up in your shopping cart right after you opened a new web browser or restarted your computer.
12. Will Jimmy Beans Wool wind my yarn for me?
Yes! We are happy to wind any and all hanks of yarn in your order! The first 3 hanks are free, provided they are 500 yards or less. If you would like more than 3 hanks wound, we charge $2.00 per additional hank.

For hanks in excess of 500 yards, we will wind one skein for free. Then each additional one will be a $4.00 fee per hank. Please allow a 24 hour lead time for shipping on orders with requested winding service.

To request ball winding, just include it in the customer comments during checkout! If you only need 3 hanks or less wound, simply add "Please wind" in the order notes before you check out and we will take care of the rest! If you need more than 3 wound, let us know that you are okay with the additional winding charges and we will apply them to your order. Please note that we do not automatically wind yarn in hanks for an order. You must request the yarn winding in each order.

If you have multiple orders that need yarn winding, just include it in the notes for each order. The winding policy is then applied for the shipment instead of the order. So we will wind 3 skeins per shipment for free!
13. Can I pay with PayPal?
Yes. There is a PayPal option available in our checkout process. You can choose the "check out with PayPal" option from either step 1 or step 3 (of 5) in the checkout process. You will be taken to the PayPal site to enter your PayPal login information. Please double check your shipping address in the PayPal system as this is where we will ship your order. After reviewing the order on the PayPal site, you will be brought back to our site to verify that the final order summary (complete with your shipping and tax totals) looks correct prior to actually submitting your order to us.

PayPal Logo


14. Please explain how I can find my credit card security code (CVV2)?
Your credit card security code, also known as the CVV2 code, is an added security feature to help protect you against online fraud. It is a 3 or 4 digit number appearing on your credit or debit card, next to your regular card number. The credit card security code helps protect both you and us against credit card fraud.

How to locate your card security code (CVV2):

If you are using Visa, Mastercard, or a Discover card, the code is a 3 digit number and is shown on the back of your card on the signature bar.
 Visa, Mastercard, and Discover Card Security Code (CVV2)

If you are using an American Express card, the code is a 4 digit number and is shown on the front of your card usually on the upper right hand side.
 American Express Security Code (CVV2)

15. Do you offer color cards?
Yes, we do offer this service. Our handmade color samples include only solid or semi-solid yarns, however; we are unable to do this with any of our variegated yarns. Here are the prices and options:

The first 5 snips are free, with each additional sample being $0.50; we can send you up to 10 additional snips (15 total with the free samples) with free shipping.

The max is 20 snips (25 total with the free samples) for a flat rate of $10.00 plus $2.00 for shipping.

Since these color cards are handmade by us, we are unable to offer the entire collection.

16. Was JimmyBeansWool.com ever vulnerable the the OpenSSL Heartbleed security issue?
No, our website and systems were never vulnerable to the OpenSSL Heartbleed vulnerability. We do not use OpenSSL and it is not even installed on our systems. We have also checked throughout our merchant processing system and verified those systems were also not vulnerable. Your personal information continues to be safe with Jimmy Beans Wool!
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