RENO, NV, SEPTEMEBER 29, 2010: Online Knitting Retailer Again Wins the Coveted BizRate Research "Circle of Excellence" Award.
JimmyBeansWool.com once again finds itself among such internet retailing giants as Zappos, B&H Photo, Clinique, and Aeropostale. For the 2nd year in a row, Jimmy Beans Wool has received the BizRate "Circle Excellence" award, an annual recognition of online businesses that provide exemplary customer service. This annual award recognizes those online retailers that have provided outstanding online customer experiences as rated by their own customers. This year, only 134 online retailers received this award, representing 2.7% of all online retailers within the Bizrate Insights North American Retailer Network.
"We are absolutely thrilled to receive this award for the 2nd year in a row." said co-Founder Laura Zander. "The fact that this is reflection of how our customers feel about us makes this the most meaningful award we could possibly receive! As an online and bricks and mortar shop, our goal has always been to connect with our customers on a personal level and to provide a level of service that is 2nd to none. Winning this award is confirmation that our efforts are being noticed by our customers. We feel very lucky."
The Jimmy Beans Wool website is geared towards making the knitting customer's experience as easy, friendly and informative as possible. To that end, it features written and video product reviews, instructional articles, a knitting calculator, a 5% back rewards program, and a host of online shopping tools. In keeping with the goal of providing online customers with an in-store experience, the site also offers knitting and crocheting help via online chat, email, twitter, and a toll-free number. Jimmy Beans Wool is THE local yarn shop... online.
Founded in 2002 by Laura, aka "Jimmy," and Doug Zander, Jimmy Beans Wool is both a bricks and mortar and Internet knitting superstore, offering knitters worldwide a comprehensive selection of the finest yarns and knitting supplies along with the latest fashion trends. With customers from Los Angeles to Uzbekistan and all points in between, Jimmy Beans Wool has successfully created an international knitting community comparable to that of the local yarn store, and is the resource for knitters looking for inspiration, instructions and project help. Headquartered in Reno, NV, the store was recently profiled as a Dell Computer Trailblazer, was the subject of a small business profile on CNN.com, and has been featured on NPR, and in Fortune Small Business. It has also been an Inc. 5000 company for the past 2 years.