Customer Comments and Testimonials

Our goal, at Jimmy Beans Wool, is to provide the best possible selection and customer service of any yarn store you've ever been to (or at least seen online)!! We listen to our customer comments both positive and negative to continually improve the Jimmy Beans Wool shopping experience.

The following comments were provided to us from our customers, and wanted to pass them along. Please let us know if you have any suggestions for improvement!
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Thank you for such great service, not to mention the beautiful yarn! <br>Peg


Your customer service is beyond expectations. Sandy


Thanks so much for all the help from Jimmy Beans Customer Service. You are the best! Susan


Thank you so much for your excellent customer service! I love your website as you almost always have the yarn I am looking for in a large selection of colors and you ship promptly even with the free shipping option. Also you wind my yarn on request! I am a loyal customer for sure. Audrey


I wanted to drop an email to let you know how much I appreciate your customer service! I was in the middle of making a sweater, I substituted yarn from what was recommended and I didn't get the amount correct. I originally bought the yarn from you and at the time I was freaking out because I came close to running out. I looked online and it said you had one more skein left. I sent a little message about the situation and the dye lot number. I kept my fingers crossed that it would be a good match. A couple days later my skein arrived in the mail and it was from the same dye lot and there was a little smiley face on the receipt. I am over the moon! Thank you so very very much! I will be buying much more from you!!!!!


You guys are wonderful at keeping me in the loop. This allows me to plan my stuff. I appreciate you guys. Jane


Once again you've exceeded expectations. My order came in record time and I'm so pleased with it. You're just what an online business should be. Thanks! Jane


Thank you for your quick response and help with my order! It is such a pleasure shopping at JBW. Carol


Can you believe that this package was in my mailbox this morning???? Well it was, and I was very proud of my self-control that I finished the gardening job I had set myself - installing a birdbath - before I rushed inside, made myself a cup of coffee and with bated breath opened the packed. The wool is just gorgeous - I can't believe how subtle the gold thread is! Now I shall have many happy hours sorting through the patterns to find a shawl or a wrap which does the yarn justice. I think you should add 'supersonic delivery' to your many talents - thank you as usual for the rapid, friendly service.


Thank you so very much. Your entire team are a dream to work with!!! You're the best!!! Barbara
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