Customer Comments and Testimonials

Our goal, at Jimmy Beans Wool, is to provide the best possible selection and customer service of any yarn store you've ever been to (or at least seen online)!! We listen to our customer comments both positive and negative to continually improve the Jimmy Beans Wool shopping experience.

The following comments were provided to us from our customers, and wanted to pass them along. Please let us know if you have any suggestions for improvement!
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02/22/2018

The service was excellent!!! We are in small town but Jenna and Gus went above and beyond to help find the right colors for an afghan for our granddaughter for college. Karen

02/20/2018

IT IS THE BEST CUSTOMER SERVICE!!!! - Annette

02/19/2018

Patti was superb in her knowledge of knitting, gauge and needle size...and ironically knew the pattern I was knitting. She inspired me to want to get this project done quickly. I called her as soon as I was done. I love the team Jimmy Beans Wool employs. Its nice that all of the employees knit and know how to give phone support. I am a big fan!!! - Teresa

02/12/2018

Hi just received the 3 books! Thank you thank you! They look great and thank whoever packed as it is pouring here. The box was soaked but thanks to the plastic wrapping the books were dried and I don't have regular postal service so I never know what time to check my mail, but I had a feeling so went out and was very glad I did. Thank you again Jenna and thanks to the rest of ur team there. Great doing business with you. - Christina

01/01/2018

You guys are awesome...as usual! Thanks to all who work 'inside my computer' to help me receive my orders throughout the yearhere's to a great 2018!! Susan

10/13/2017

I just wanted to say that I love the bright design of the website. It makes me smile and brightens my day every time I look at it. I also think that the yarn balls behind the contact places looks great. The new look reflects the cheery and happy people that make up Jimmy Beans Wool! Thank you! -Gretchen

06/26/2017

The customer support at Jimmy Beans is first rate. The ladies I have spoken with are genuinely pleasant and helpful and also responsive to email queries. As I have learned - with the help of their patience - purchasing yarn on line when you don't know what brand of yarn or color to get can be maddening. Jimmy Beans customer support were understanding and helped make this trial and error process less painful. Knitters in and around Reno, NV are fortunate to have JBW in their backyard. And - check out JBW videos on YouTube - yarn reviews and training twist stitches were very helpful. -Linda

02/05/2017

Jimmy Beans Wool, I hope you are getting settled into your new home and that life is getting back to normal. I placed an order for a few small things in the midst of your emergency and subsequent move more as an exercise of financial support than anything else I received my order yesterday. I am writing to let you know that I'm really excited to have it and it appears you dropped an extra in my package. I presume this is a sign of gratitude for the delay in receiving my order which I was unconcerned about and also predicted based on the timing of my order. Thank you from the bottom of my heart because this is a gesture that is meaningful to me! I am glad that the wonders of the internet allow me to shop with your store, and I have been continually impressed by your customer service. My first introduction to JBW was through the Beanie Bag it was one of my first purchases as a new knitter, in fact. I have made several purchases since then and have never been disappointed I happily refer others to you. Thank you for being such a wonderful partner in knitting and for treating me so well in the midst of your own turbulent time. Jenn

12/18/2016

I just wanted to tell you how great your customer service is. I called yesterday and left a voicemail to see if you could add something to an existing order, and I see today that not only did you add it, but you shipped it this morning too! Thank you! Your team is truly amazing! ���������� Kathy

12/15/2016

Thank you! I haven't ordered from Jimmy Beans Wool before - and I am VERY impressed with your customer service. Thanks! - Denise
 
 
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