Customer Comments and Testimonials

Our goal, at Jimmy Beans Wool, is to provide the best possible selection and customer service of any yarn store you've ever been to (or at least seen online)!! We listen to our customer comments both positive and negative to continually improve the Jimmy Beans Wool shopping experience.

The following comments were provided to us from our customers, and wanted to pass them along. Please let us know if you have any suggestions for improvement!
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Excellent customer service!! I'm very pleased with their help. -Nancy


What do I think of your customer service? It's superb! By phone, or on-line, you guys are all great. I have been a customer since roughly 2004. In all these years there has NEVER been a problem that could not be easily solved. Truth be told, there have been very few problems. I can only think of one and a phone call cleared it up. Even though you are across the continent, I turn to you first. In fact, I often receive things quicker from Reno than from a closer on-line vendor. Plus your postage costs are affordable. Not the 6.00, 7.00, or 8.95 some people charge. So carry on Jimmy Beans Wool. I have no plans to stop knitting! -Carole


Friendly, professional, knew the product line, and took care of the order. Great service! -- Eliza


Wow - zippy shipping - have it in my hands in time to knit my friend's socks before she leaves on her road trip. Thanks again for the always wonderful customer service!! Regards, Linda


Thank you all so much ....this is a classic reason why Jimmy Beans is my go to for yarn, supplies and advice. now I can add amazing customer service to the list! Needles up, Claire


You were all top notch! So friendly and helpful. It's why I keep coming back! Thanks! Ashley


Over the last year Ive shipped yarn to my home from various places, both from inside Canada and from the US, but nobody has been as efficient and welcoming as Jimmy Beans, you are now my go to place to order yarn. So impressed with your company! - Patricia


You guys are THE BEST!! It should be this easy to shop everywhere. :] You have my yarn business forever!! -Kristy


I enjoy your newsletter and it is easy to read and navigate. Thanks, Nancy


Always a pleasure working with the staff at Jimmy Beans Wool. Everyone is always helpful and pleasant. -Suzie
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