Customer Comments and Testimonials

Our goal, at Jimmy Beans Wool, is to provide the best possible selection and customer service of any yarn store you've ever been to (or at least seen online)!! We listen to our customer comments both positive and negative to continually improve the Jimmy Beans Wool shopping experience.

The following comments were provided to us from our customers, and wanted to pass them along. Please let us know if you have any suggestions for improvement!
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04/28/2016

I truly appreciate all of your help. Anytime I have ever had the need to contact your company's customer support it has always been met with ease and such friendliness. I always feel like I am dealing with people and not so much just a company. Thank you again!!! Felicia

04/20/2016

Your customer service is really great! Thank you very much! I will highly recommend you to other foreign customers. - Mélanie

04/16/2016

The service and support were excellent!! It was top of the line and could not have been any better! Thank you very much. Jimmy Beans is the best place to shop! -Suzanne

03/22/2016

Your service was outstanding! I have made several purchases from you and have never been disappointed. Thank you! -Judy

03/15/2016

Hello to all the Happy Beans Excellent service as usual. My order arrived yesterday. You are often quicker with your deliveries than some of the locals. Thanks Sharyn

03/15/2016

Excellent customer service!! I'm very pleased with their help. -Nancy

02/25/2016

What do I think of your customer service? It's superb! By phone, or on-line, you guys are all great. I have been a customer since roughly 2004. In all these years there has NEVER been a problem that could not be easily solved. Truth be told, there have been very few problems. I can only think of one and a phone call cleared it up. Even though you are across the continent, I turn to you first. In fact, I often receive things quicker from Reno than from a closer on-line vendor. Plus your postage costs are affordable. Not the 6.00, 7.00, or 8.95 some people charge. So carry on Jimmy Beans Wool. I have no plans to stop knitting! -Carole

02/20/2016

Friendly, professional, knew the product line, and took care of the order. Great service! -- Eliza

02/19/2016

Wow - zippy shipping - have it in my hands in time to knit my friend's socks before she leaves on her road trip. Thanks again for the always wonderful customer service!! Regards, Linda

01/30/2016

Thank you all so much ....this is a classic reason why Jimmy Beans is my go to for yarn, supplies and advice. now I can add amazing customer service to the list! Needles up, Claire
 
 
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