Customer Comments and Testimonials

Our goal, at Jimmy Beans Wool, is to provide the best possible selection and customer service of any yarn store you've ever been to (or at least seen online)!! We listen to our customer comments both positive and negative to continually improve the Jimmy Beans Wool shopping experience.

The following comments were provided to us from our customers, and wanted to pass them along. Please let us know if you have any suggestions for improvement!
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10/21/2018

Jenna is FANTASTIC! She was so kind, helpful and patient which was wonderful because my knowledge of yarn is nonexistent. Jenna helped me choose the yarn for a one of a kind wedding gift for my friend Ann who is an avid knitter. Jenna asked such thoughtful questions that helped us figure out the very best colors for the bouquet. She also took the time to describe the yarn that was at the shop. This was huge because the variegation was different than some of the pictures online. Thanks again Jenna!!! Ann, is going to freak when she opens the AnnYarn Bouquet. Since this is one of a kind I have decided to name it the AnnYarn bouquet. Feel free to use the name! �� Amy

10/12/2018

Thanks! You are one of my TRUSTED sources for yarn and I love and appreciate your terrific service. Gee, I can talk to a real person. How great is that?! - Beth

09/19/2018

I want to thank you for your quick service and let you know that the person I talked to was just delightful. Thank you again for being such great people, it is hard to find these days. - Marquita

09/16/2018

I've done business with JBW for a long time. I've never in all my years on earth encountered a company who embodies the spirit of compassion, caring, and helpfulness as they do. I've never once felt like a customer, like a number. I've always felt like a friend. When something goes wrong, they fix it, every time. And they do so QUICKLY! I've had personal circumstances that have left me in a position of requiring assistance. The compassion I received went beyond anything I ever expected. I felt as though I was talking to a personal friend rather than a customer service rep. There is simply no company on earth like JBW. I will never shop anywhere else for any supplies I will ever need. Why would I buy from a company when I can buy from my friends? Melanie

09/12/2018

Just wanted to say thank you for such prompt service, it was my first time ordering from you and I am very pleased , the yarn looks yummy and just the color I was expecting , and it only took 3 days to get to me from the time I ordered it .I will certainly give you more of my business in the future. - Teresa

09/09/2018

Can I tell you again how much I love you guys? I feel like I need to make a trip to Reno just to say hi. Robin

08/28/2018

Customer service at Jimmy Beans Wool, just ROCKS! Thank you so much for the knitting pattern.... - Tina

08/26/2018

Thank you so much for the speedy delivery ! I am very impressed. I got my knitblockers in the mail today. I really appreciate your kindness and understanding. Kind regards, Dominique

08/26/2018

Thank you for your help! Best customer service EVER! And yummy yarn too!Another time that I called, someone went into the inventory to describe a color for me over the phone. 10 stars! Cassandra

08/25/2018

Received my order today and it included a free gift. I Love receiving something extra. It's great to always receive my order so Fast. Thank you Del
 
 
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