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Customer Comments and Testimonials

Our goal, at Jimmy Beans Wool, is to provide the best possible selection and customer service of any yarn store you've ever been to (or at least seen online)!! We listen to our customer comments both positive and negative to continually improve the Jimmy Beans Wool shopping experience.

The following comments were provided to us from our customers, and wanted to pass them along. Please let us know if you have any suggestions for improvement!
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Hi Jimmy Beans team, Wow! This was my first order with you, and I am so pleased at the entire experience, from the ease of using your site to the order tracker, the free and very fast shipping, the perfect packaging, the quality of the yarn I received it's gorgeous!, and the little gift you included. It takes a lot of attention and care to put together a flawless and delightful experience especially around the holidays, and I appreciate the folks on your team who make it all happen. Happy New Year to you all, and thank you. : Xo, James


Oh my, where do I begin? I emailed customer service and inquired about a color Pocion. I neglected to say which yarn type or weight but I was answered with the utmost courtesy and patience!! I have received responses to my questions so quickly that I could say without hesitation that you have one of the best customer service departments EVER! I will continue to be a jimmybeans customer and will tell knitting and crocheting friends where they will find the best service and one of the biggest selections of yarns. Thank you ~Vivian


I just received my order today! Thank you for the speedy service! Just wanted to send you a shout out! Blessings on your day!! - JoAnne


Jenna is FANTASTIC! She was so kind, helpful and patient which was wonderful because my knowledge of yarn is nonexistent. Jenna helped me choose the yarn for a one of a kind wedding gift for my friend Ann who is an avid knitter. Jenna asked such thoughtful questions that helped us figure out the very best colors for the bouquet. She also took the time to describe the yarn that was at the shop. This was huge because the variegation was different than some of the pictures online. Thanks again Jenna!!! Ann, is going to freak when she opens the AnnYarn Bouquet. Since this is one of a kind I have decided to name it the AnnYarn bouquet. Feel free to use the name! �� Amy


Thanks! You are one of my TRUSTED sources for yarn and I love and appreciate your terrific service. Gee, I can talk to a real person. How great is that?! - Beth


I want to thank you for your quick service and let you know that the person I talked to was just delightful. Thank you again for being such great people, it is hard to find these days. - Marquita


I've done business with JBW for a long time. I've never in all my years on earth encountered a company who embodies the spirit of compassion, caring, and helpfulness as they do. I've never once felt like a customer, like a number. I've always felt like a friend. When something goes wrong, they fix it, every time. And they do so QUICKLY! I've had personal circumstances that have left me in a position of requiring assistance. The compassion I received went beyond anything I ever expected. I felt as though I was talking to a personal friend rather than a customer service rep. There is simply no company on earth like JBW. I will never shop anywhere else for any supplies I will ever need. Why would I buy from a company when I can buy from my friends? Melanie


Just wanted to say thank you for such prompt service, it was my first time ordering from you and I am very pleased , the yarn looks yummy and just the color I was expecting , and it only took 3 days to get to me from the time I ordered it .I will certainly give you more of my business in the future. - Teresa


Can I tell you again how much I love you guys? I feel like I need to make a trip to Reno just to say hi. Robin


Customer service at Jimmy Beans Wool, just ROCKS! Thank you so much for the knitting pattern.... - Tina
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