| Hopefully we can answer some of your questions on this page. If not, please contact us! |
Just check the lower right hand corner on any page of our site to see if live chat is currently online. If it is, then just click the button to ask us any questions you may have (about colors, availability, how a yarn feels, etc.)! If live chat is currently offline, you'll be asked if you would like to submit a support request instead. All requests will be answered as soon as possible during our normal business hours.
Live chat is also generally available all days of the week during our normal business hours. For more information, see the times listed below.
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| If you would like to see all of the Frequently Asked Questions, close this window and click on the "frequently asked questions" link at the bottom of any page on our site. |
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1. What is the Wool Watcher?
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2. How long are products listed on the Wool Watcher?
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3. Can I return my order?
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4. How can I avoid multiple shipping charges for multiple orders?
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5. When will my order ship?
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6. How can I find out what product will be listed next?
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7. Once I put a Wool Watcher item in my cart, can anyone else buy those items?
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8. Once I put a Wool Watcher item in my cart, will the price always be valid?
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9. Are there alternative ways to stay in touch with the latest offerings on the Wool Watcher?
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10. Are there mixed dye lots?
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11. Can I cancel a Wool Watcher order?
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12. Can you wind my Wool Watcher order for me?
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1. What is the Wool Watcher?
The Wool Watcher is a rotating list of crochet and knitting products available at extremely low prices for short periods of time. As soon as a product listing time runs out another product will automatically be displayed. The Wool Watcher also moves on to the next product if a product sells out. Meaning, that if someone buys all of the available inventory of a product the next product automatically appears.
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2. How long are products listed on the Wool Watcher?
Products are listed until time runs out (initially products are listed for 2 hours but this may change at any time) OR until the product sells out. If someone buys all of the available inventory for the listed product, the next product automatically appears. If there is inventory left, you will see it go back to its regular price after its time in the queue has passed. So act fast!
If a product oversells and you were not the first to check out, the item will be removed from your order.
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3. Can I return my order?
ALL Wool Watcher purchases are final sale. We will not accept returns of any Wool Watcher sales.
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4. How can I avoid multiple shipping charges for multiple orders?
If you would like to save on shipping costs and have your Wool Watcher orders shipped together, we are happy to do so.
Please make the request when checking out by writing "combine all orders for Friday" in the extra order information field on step 4 of 5 during the checkout process. As a reminder, for U.S. orders less than $100, we charge a $" & Application("SHIPPING_FLAT_RATE_DEFAULT_AMT") & " Flat Rate fee. U.S. Flat Rate shipping is free if your combined orders exceed $100. International orders will still pay actual shipping charges.
If you purchase items outside of Wool Watcher from our website, those items will be pulled and shipped separately.
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5. When will my order ship?
We will combine all of your orders placed before the end of Friday, November 24 (11:59 pm Pacific Time) and ship them by mid-December.
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6. How can I find out what product will be listed next?
There is no way for you to find out what will be listed next -- that's part of the excitement of the Wool Watcher!
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7. Once I put a Wool Watcher item in my cart, can anyone else buy those items?
Yes. You need to complete the checkout process and see your order confirmation page to be sure the products ordered are just for you. Simply putting them in your cart without checking out does not mean they are reserved for you. So, if you definitely want to buy a product make sure to check out right away!
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8. Once I put a Wool Watcher item in my cart, will the price always be valid?
No. The price will be valid until the Wool Watcher listing for the product is over. Once the Wool Watcher moves on to the next product prices reset to what they were before the incredible Wool Watcher discounts were applied. So, if you definitely want to buy a product at the price shown in the Wool Watcher, make sure to check out right away!
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9. Are there alternative ways to stay in touch with the latest offerings on the Wool Watcher?
Yes. We are bringing back our Wool Watcher Twitter feed! Be sure to follow our account so you can sign up for notifications to be the first to see what is on sale next.
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10. Are there mixed dye lots?
Wool Watcher customers may receive mixed dye lots if they are the only ones available, and our trained staff deems them a close enough match. However, our team will always try to find matching skeins/balls of yarn if the situation allows it.
No requests will be taken for One-Of-A-Kind skeins offered.
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11. Can I cancel a Wool Watcher order?
Unfortunately, the nature of the Wool Watcher queue means we cannot accept cancellations. When you place your order, it removes the item from the queue and reserves it for you, so other Wool Watchers cannot purchase it. As a result, once a Wool Watcher order has been placed, it will go out on the subsequent Friday without exception. (Besides, many of these items are only available in very limited quantities and we'd hate for you to miss out on them!)
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12. Can you wind my Wool Watcher order for me?
We do not offer winding services for Wool Watcher orders.
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