| Hopefully we can answer some of your questions on this page. If not, please contact us! |
Just check the lower right hand corner on any page of our site to see if live chat is currently online. If it is, then just click the button to ask us any questions you may have (about colors, availability, how a yarn feels, etc.)! If live chat is currently offline, you'll be asked if you would like to submit a support request instead. All requests will be answered as soon as possible during our normal business hours.
Live chat is also generally available all days of the week during our normal business hours. For more information, see the times listed below.
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| If you would like to see all of the Frequently Asked Questions, close this window and click on the "frequently asked questions" link at the bottom of any page on our site. |
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1. What do I receive if I refer someone?
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2. How will I be notified when someone I refer makes a purchase?
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3. Do I need to have an account with Jimmy Beans Wool to get a referral coupon?
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4. Does the person that I referred need to to create their own account in order for me to receive my $15 coupon?
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5. What if I have previously set up an account, but did not enter who referred me?
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6. Are there any other terms and conditions I should know about?
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1. What do I receive if I refer someone?
You will receive a $15 off one entire order coupon that is valid for 3 months as a thank you! You will receive this coupon after the person you referred makes their first purchase.
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2. How will I be notified when someone I refer makes a purchase?
You will receive an email with your new $15 off coupon code included. The email will not contain any information about the person who you referred. Jimmy Beans Wool values your privacy and confidentiality as much as our own. We only use your information in the same way we would want a retailer to use ours. Keeping personal information secure and confidential is our #1 priority (right next to providing wonderful products, great prices, amazing customer service, and fast shipping!)
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3. Do I need to have an account with Jimmy Beans Wool to get a referral coupon?
Yes, you must have an account with us in order to receive the $15 off coupon. This is required because the coupon codes are created specifically for you. Also, we never send unsolicited emails, so if we do not have your account contact information, we will not be able to notify you about the newly created coupon! Plus, setting up an account is easy. You can set up your own account here.
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4. Does the person that I referred need to to create their own account in order for me to receive my $15 coupon?
No. The person you referred does not need to create an account, but with all the benefits available to account holders we would recommend it! Plus, they will need an account set up to receive their $15 referral coupon after hopefully telling friends and family about us, so might as well set the account right away!
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5. What if I have previously set up an account, but did not enter who referred me?
No problem, simply log in to to your account and edit your personal options. You can change the "heard about us" fields to "referral by friend" and enter your friend's email address. Next time you place an order, the person that referred you will receive their coupon as a thank you!
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6. Are there any other terms and conditions I should know about?
- If we cannot find the person's account who referred you, then we will not be able to create a coupon. So, please double check their email address!
- The referrer will only receive 1 coupon per person referred. Meaning, if one person refers 3 people that make purchases they will receive 3 different coupons that can be used on individual orders. The referrer will not, however, receive multiple coupons if the same referred person makes multiple purchases.
- You cannot refer yourself. We are offering this promotion as a way to say thank you for helping notify others about our store. Please do not abuse this offer, or we will be forced to stop making it available. We're sure it will not be a problem! Thank you for your understanding!
- We reserve the right to end this referral program at any time. If we need to end the program, coupons already created are still valid until up to their original expiration date.
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