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Customer Comments and Testimonials

Our goal, at Jimmy Beans Wool, is to provide the best possible selection and customer service of any yarn store you've ever been to (or at least seen online)!! We listen to our customer comments both positive and negative to continually improve the Jimmy Beans Wool shopping experience.

The following comments were provided to us from our customers, and wanted to pass them along. Please let us know if you have any suggestions for improvement!
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02/28/2014

I wish I could recall the names of everyone who helped me with my recent order-I neglected to write down names I spoke with several and had on an online chat.

Your staff is one of the most professional and helpful that I have ever dealt with online or in person.

Congratulations on running a fine business. I look forward to making future purchases and will share the site with all of my crafty friends.

Most sincerely,

Jodine

02/27/2014

First I want to thank Jenn and Jessica personally, they totally rock!

My name is Valorie and I am a crochet and knit designer, and I cannot
recommend Jimmy Beans Wool enough. I am also a yarnaholic of epic
proportions. I live where the products that Jimmy Beans Wool carries are
just not available. I have purchased from many, many online shops. I
haven't had bad experiences, but the customer service at Jimmy Beans Wool
reminds me of a different time.
When I was a kid, businesses fought for their share of the market by
providing the best customer service and selling the best product possible.
I am not sure how that changed, but it sure has. The world seems to be
full of those trying to make a big buck today with no concern of whether
they have a business left tomorrow.
So, I was blown away when Jimmy Beans Wool contacted me about a back
ordered product. They gave me the choice. They did not automatically ship
an incomplete order. I was equally blown away when I contacted them to see
if I could add to a back ordered order.
Each time that I have had contact with their customer service, it was an
awesome experience. I am still amazed. The second thing that totally
shocked me was getting an email notifying me of my gift certificate I had
earned from my previous purchases. What? A gift certificate to thank me
for choosing to purchase from them?
So, since finding Jimmy Beans Wool, I check their website for availability
before looking anywhere else. What started because I just had to try
Crystal Palace Chunky Mochi yarn has developed into an absolute LOVE for a
business that continues to restore a faith in good business practices.

Valorie

02/22/2014

I just wanted to let you know that my order arrived yesterday. The fabrics are lovely, and they got here so quickly!

Thank you for your great service, I'll be back.

Kind regard,
Nina

02/11/2014

I completed the on-line survey about how easy it was to follow/navigate your website to find exactly what I needed, and the ordering process was simple. I know firsthand how Canadians can be frustrated by not being able to find what supplies they need in Canada, and the thought of ordering on-line, paying via credit card, and paying shipping fees can be daunting for some. I knew exactly what I wanted and your website and procedures made the ordering process very easy. I wish all websites were as well organized and functional as yours.Thanks for making it so easy, and your help about ordering from overseas was perfect.

Valerie

02/07/2014

Thanks so much for your fast delivery. I ordered on Feb 4, and got my order today Feb 6. Great! Will be back to order some more.

Michaela

01/30/2014

Thank you for my order and the great customer service. Love everything in my package and your help and prompt email responses were appreciated. It is a pleasure to shop with you.

Sincerely,
Cynthia

01/30/2014

Thank you so much. I am always so pleased with the amazing customer service from JBW!!

Sandra

01/05/2014

You guys are great! You really know how to provide follow-up and customer service.
I had a live chat yesterday and was impressed with the personal nature of the exchange.

Thanks for providing the DA KAL, in particular, and your generosity of spirit in advising those people who want to participate but who for whatever reason are not purchasing their yarn from you. It is precisely this that will make you my go to on-line yarn store in the future.

Kudos to all of you at JBW! Nice to know companies like yours really do exist!

Have a good day,
Martha

01/03/2014

Thank you. What a very nice and informative email. I am a first time customer. I Googled 'periwinkle merino wool' and your site was number 1. I need 4 skeins and you had 4 skeins. And my order went out today? I'm so excited. The only way your customer service would be better is if you knit the scarf for me!

-Raenell

12/17/2013

I would like to thank you for your prompt answer to my email about which yarns to order with the pattern I wanted to purchase. Ailene answered my email within 45 minutes with a list of appropriate yarns and colors for my project. Your service is excellent.
I would also like to thank you for shipping so promptly, and I would like to note that your shipping price was very affordable! I had to order 6 skeins from a manufacturer, and the shipping price was $12, which I feel is awfully high.
I will shop your website again, and thank you for your excellent customer service.
Happy Holidays,
Suzanne
 
 
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