Customer Comments and Testimonials

Our goal, at Jimmy Beans Wool, is to provide the best possible selection and customer service of any yarn store you've ever been to (or at least seen online)!! We listen to our customer comments both positive and negative to continually improve the Jimmy Beans Wool shopping experience.

The following comments were provided to us from our customers, and wanted to pass them along. Please let us know if you have any suggestions for improvement!
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11/11/2014

Thank you so much for your excellent customer support! I had trouble with my paypal and had contact with a very helpful individual over the course of 24 hours who helped me fix the problem! No mysteriously cancelled payments, no guessing as to when my package would come - just great communication! I will definitely be coming back to order from JBW again! Jessica

11/05/2014

I just want you to know how pleased I have been with the service you have provided. When the color I requested was not available, you contacted me with options to fulfill my order and expedited my request. I am very happy with the yarn and plan to order from your company again.

Sincerely,

Elizabeth

11/04/2014

A note to say Thank You for such quick and efficient service. I ordered my items 3 days ago and received my order just a few minutes ago. Again THANK YOU.

A very pleased and happy

Linda

10/28/2014

Great service and great yarn! Couldn't believe how quickly it arrived. Thank you very much!

Kathleen

10/28/2014

Jimmy Beans' staff and operations should get the Olympic gold medal for

customer service. I have been a customer for quite a while and I have to

say, that I never ever worry about any problem that arises, because I

know it will be taken care of promptly and efficiently.

Thanks for your professionalism.

John

10/02/2014

Your customer service simply cannot be topped. You've always without exception quickly advised me of the status of my orders and simply cannot possibly exceed your consistently high level of customer service. Unless you wanted to come over and organize my yarn and fabric stash . . . .

Pamela

10/01/2014

Thank you for your email. I loved shopping at your store. Everyone was so helpful and
friendly. Thank you again. Love all that I bought and hope to be back to shop soon - at thevery least will shop on line.

Sincerely,
Marj

09/28/2014

I have always found your customer service to be excellent, and the live-chat people are especially accommodating.

Gretchen

09/22/2014

You guys are AMAZING!! No small wonder then that I turn to Jimmy Beans for my purchases. THANK YOU!
- Dayna

09/19/2014

Wow! My package arrived in Canada today, taking just over a week to arrive, free of extra duties and taxes! The skeins that you sent me will work just fine with the wool I already have :

Thanks ever so much for such wonderful service I'm sure with a smile :

Back to knitting now!
Barbara
 
 
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