Customer Comments and Testimonials

Our goal, at Jimmy Beans Wool, is to provide the best possible selection and customer service of any yarn store you've ever been to (or at least seen online)!! We listen to our customer comments both positive and negative to continually improve the Jimmy Beans Wool shopping experience.

The following comments were provided to us from our customers, and wanted to pass them along. Please let us know if you have any suggestions for improvement!
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01/17/2015

Once again you've exceeded expectations. My order came in record time and I'm so pleased with it. You're just what an online business should be. Thanks! Jane

01/17/2015

Thank you for your quick response and help with my order! It is such a pleasure shopping at JBW. Carol

01/14/2015

Can you believe that this package was in my mailbox this morning???? Well it was, and I was very proud of my self-control that I finished the gardening job I had set myself - installing a birdbath - before I rushed inside, made myself a cup of coffee and with bated breath opened the packed. The wool is just gorgeous - I can't believe how subtle the gold thread is! Now I shall have many happy hours sorting through the patterns to find a shawl or a wrap which does the yarn justice. I think you should add 'supersonic delivery' to your many talents - thank you as usual for the rapid, friendly service.

01/13/2015

Thank you so very much. Your entire team are a dream to work with!!! You're the best!!! Barbara

01/11/2015

Thanks for your great service on my yarn order. I called so that I could be helped to facilitate the use of a gift credit card. Your representative couldn't have been more helpful and friendly. And my order arrived within 48 hours! I am very happy with how close the color is to your picture too. Obviously not perfect in a photo, but an excellent color tone reproduction.
Thanks again! Donna

01/06/2015

I ordered on Saturday and I am sitting here today Monday with my package of yarn in hand. Now that is some kind of speedy service! Thank you! Roberta

12/27/2014

Madison...I have at various times had communications from Jeanne, Katelyn, Sharon, and Sam and now you about this problem yarn. I cannot tell you how much I appreciate the attitude each of you have shown about resolving a problem for a mail-order customer. I have only been in your shop at the old location once, but the feeling I got from the entire staff, as well as a couple of customers who wandered in, was of an absolutely superior store with a top-notch staff. Since then I have ordered on-line several times, and tell my knitting friends that I consider Jimmy Beans to be my LYS...just slightly farther away than most. Please share my thanks with everyone. Della

12/17/2014

Wow! Fantastic, quick, clear and fabulous service. I am so pleased, impressed and thankful for your fast response. Got the pattern, have printed and should be on my needles by the end of the day.

No wonder I like your website so much. Jimmy Beans has become the go to site for my daughter to find gifts for me.

I didn't know about your free patterns. I'll download a bunch of them to be sure.

Thank you so very, very much.

-L.M.

12/13/2014

Thanks so much for your email and your phone message which is typical of the great customer service I've come to expect from Jimmy Beans. Besides your outstanding selection and addictive website, you guys really go the extra mile for your customers.
When I placed my order I knew it wouldn't ship until 12/22 so I'm fine with waiting- and having receipt to look forward to!
V.

12/13/2014

Dear Beanies:

You are awesome! I cannot believe how quickly I received the two skeins of 12 Days of Yarnmas yarn I ordered. I ordered Day 3, which, by the time I ordered it, was out of stock and the second dye job would not ship until Dec. 19. I was shocked when I found it in my mailbox earlier this week! I also ordered Day 10, and it too went out of stock before I could order it. It was scheduled to ship on Dec 29--Guess what I found in my mailbox on Friday?!

Like I said, you are awesome! May skeins of your favorite yarn rain upon you this Christmas.
 
 
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