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Our goal, at Jimmy Beans Wool, is to provide the best possible selection and customer service of any yarn store you've ever been to (or at least seen online)!! We listen to our customer comments both positive and negative to continually improve the Jimmy Beans Wool shopping experience.
The following comments were provided to us from our customers, and wanted to pass them along. Please let us know if you have any suggestions for improvement!
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Courtney,
You are terrific! Thank you so much for all your trouble helping me with this order. I do not know another vendor, LYS or mail order, that would go to such lengths. I told a friend yesterday that you went through all the colors to see which were most alike. She was amazed....
I also appreciate the fact that in most cases orders go out the same day. Y'all have a great team and work hard for your customers and it shows!
Have a great weekend.
Teresa
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Jeanne -
Thanks for your help! The Rocky Moss color was exactly what I was looking for. I have started my fingerless mitts, and I think my sister will really like them. Jimmy Beans has the #1 customer service. I will certainly spread the word about your customer service and will be doing business with you again.
Thanks -
Leasa
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Hi Jeanne!
Thank you so much for the quick turnaround on the order. I look forward to knitting with the Symphony. This is the second time I have ordered from Jimmy Beans and both times the shipping has been lightning fast. Thank you for the excellent customer service!
Misty
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In case I haven't told you this...you guys are awesome! Love your video reviews and tutorials.
Your shipping is amazing...sometimes I have my order within 2 days.
-Mary Anne
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Just want to thank you so much for my recent order. You are the BEST! I ordered a few things Monday afternoon and I just found them in my mailbox today (Wednesday). How do you do it? - Marjorie
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Hi Jeanne,
Thank you so much! In the short time I've been doing business with Jimmy Beans Wool, I am impressed with the efficient and friendly customer service!
I'm looking forward to receiving my latest order!
Thanks again!
Tina
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I placed an order and Sunday and got my order today on Tuesday. Best darn service I've received from a yarnie vendor !!!
-Hotspur, ravelry.com
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You are the greatest!!!!!! I will be your customer forever! The fastest shipping ever. I would do free commercials for you if I could.
Thanks,
A very happy customer,
Judy
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Jeanne,
Thank you so much! Your team has been VERY helpful. I have called them a couple of times now to help find more compatible colors for my projects and am now satisfied that I will have a couple of beautiful linen-stitched scarves in no time!
I truly appreciate you assitance, prompt attention and flexibility!
Happy knitting to you, too!
Nadine
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Dear Jimmy Beans -
I just took your survey and wished that I could have checked all the boxes for reasons why I shop with you. It's a delight to order from your company -- everything works well, your photos are great, the website is easy to navigate, you have great selection, and excellent, responsive customer service. I wish there were more businesses operating as well and as pleasantly as you do!
Thanks for all the great yarn and satisfaction.
Margie
Bellingham, WA
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