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Our goal, at Jimmy Beans Wool, is to provide the best possible selection and customer service of any yarn store you've ever been to (or at least seen online)!! We listen to our customer comments both positive and negative to continually improve the Jimmy Beans Wool shopping experience.
The following comments were provided to us from our customers, and wanted to pass them along. Please let us know if you have any suggestions for improvement!
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I received my order today and continue to be amazed at how FAST I always receive shipments from Jimmy Beans Wool! I sometimes think the only way I could shop from your store and get my things home is if I lived down the street from your shop. OH - and I forget just who helped me on line (live) - I bought the Lorna's Laces turquoise and you know how computer screens are with representing colors - well the rep went out of her way and asked several employees and customers if the turquoise color was a true color or more teal (I was concerned it would be on the teal side). The yarn color was just what I was hoping it would be - a true turquoise! Just wanted to thank you all for always going the extra mile in all you do: live chat help, info from phone calls I have made, sending orders out super fast, offering good quality yarns and supplies, great email communication IF an item should be on back order, easy to navigate website and website design that is not just user friendly but has a very nice look to it, is more than informative, and fun to visit I also love the product reviews - which are helpful (and fun and educational) more than you know. It's very helpful to see how a yarn will knit up and to get honest and true opinions on them.
Thanks again for all you do!!
Diane |
Hey y'all,
You cannot imagine my surprise when I saw your package in my mail today! It brightened up a gloomy day here in the Pacific Northwest.
Thanks for the great customer service, both on-line and in the Reno store.
Earlene
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I just received my order, and am so pleased with everything.
I called the store yesterday and spoke with Amber because I wasn't sure if the Cotton Ball in the Brown Sheep Cotton Fleece I ordered would be too white for my intended project. She looked at it and compared it to a couple other choices in similar yarns and suggested I stick with the BSCF Cotton Ball. She was completely right--the Cotton Ball looks good with the other colors and doesn't appear too white at all.
I really appreciate how she took the time to look into other options for me and I value her advice (a few months back she looked at color combinations and gave me her advice via your online chat feature, and likewise I completely agreed with her suggestion and was very happy when I saw the yarn).
Thank you, again, Amber, and thank you Jimmy Beans Wool for having beautiful yarns, great prices and shipping, and truly fantastic customer service.
Sincerely,
Samantha
Huge JBW Fan :)
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Thank you for my order which I received this morning in the post. Also thanks for the informative emails regarding my order. I am very impressed with your service.
Thanks again.
With best wishes, Mary (in the Netherlands)
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I live in West Virginia, but I browse your online store pretty regularly. When my brother, who lives in Reno, told me that his significant other had decided to try to learn to knit, I emailed her and suggested that she come to see you. I knew you would take good care of her. When Julie visited you she came away with a bit of yarn, some needles and the feeling that she had some support for her beginning efforts. So thank you!! People who are not part of the knitting community cannot begin to understand the importance of their LYS and the community that exists around it. The first visit is so important in making them feel included and in getting them started on the right foot. As expected, you guys did just that!
Thanks again.
Deborah
P.S. Her description of her visit sounded a bit like a child in their first candy store! LOL
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Wow! Wasn't expecting to have my new yarn in my hands so quickly! I ordered it on Saturday, and it arrived at my door on Monday.
I will definitely bookmark your site! Thanks so much for the great service!
Donna
Portland, OR
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I just wanted to thank you for your excellent service. I have placed a few orders with you guys and the shipping is immediate, even though I live in Maine! I truly appreciate such attention to detail, and selection you have. I have tried a few other websites for my knitting supplies, but you are by far the best. Thank you!
Melissa
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Love, love, love your informative videos! Even though I know some of the information it is always good to review.
Great job!
Maridel
Cincinnati, OH
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I live in Baltimore and am very loyal to my LYS. But for the 3 months I spend in Florida, I find I'm ordering yarn online and
loving your site, your prices, your service, your selection--I feel guilty-but it's a guilty pleasure as knitting should be.
Sandy
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Dear Jimmy Bean,
I cannot believe my yarn arrived today!!!! And some very nice person put two pieces of candy in the package. You are wonderful!!!!!!!!
Becky
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Hi guys!
I just wanted to let you know that I LOVE your site, especially the chat feature. I spoke to someone about trying to find some Misti Alpaca yarn to finish a project of mine, and he was SOO helpful, and even went to check to see if you had the dye lot available while I waited. SO cool! The yarn got here so fast and it is a PERFECT match. I couldn't be happier! I will most definitely be doing business with you again and soon. I have a baby on the way and once I know what the sex of the baby is, I will be placing my next order!
Thanks again!
-Jennifer
p.s.- The candies in the package are SUCH a nice touch. It made me feel special. :) By the way, LOVE the dogs!!
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Hello,
I just received my new knitting book, which is incredible, since I only ordered the book day-before-yesterday. Jimmy Bean's has unbelievable customer service. I cannot express how reassuring it is ordering from Jimmy Bean's. I, as an individual have no idea who I am ordering from, whether the site is reputable, whether my credit card is safe, whether I will even receive the ordered merchandise. In fact, I will only order from certain, proven websites and Jimmy Bean's is at the top of the list. Thank you for your integrity and prompt service.
Susan
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I just had to tell you how quickly I received my recent order of an Addi turbo circular needle. There was no hope of getting it locally because of the unusual size so I ordered it late Thursday afternoon and had it in my hands by noon on Saturday. Unbelievable. I'm spending the weekend happily making infant hats for the local hospital ( five so far!).
Thanks!
Helen in snowy Central New York State
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Hi Jimmy Beans!
I hope you've all had a great Christmas season.
I also forgot (seems to be a pattern here...) to write you an e-mail to thank you for your prompt service last time. I decided at the last minute to treat myself to a Zhivago bag for my 30th on the 30th of November. Not only was it an international order, but you were out of stock and it still got here on my birthday! I've ordered from many places on-line to both Korea and Canada and you provide by far the best service of any company I've dealt with.
Sincerely,
Sarah |
You guys always ship my orders super fast, and the candy you include in the package is a nice treat! You're my favorite online yarn store!
thanks!
angie
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Hello!
Thank you for processing my order so fast and without any problems. I think your company is fantastic. I could not say enough good things of how well I have been treated by your company in every way, especially on the phone. Your service is outstanding and I will continue to buy yarn from you for years to come. I do wish I could actually come by and visit your store sometime and I know I will if I am in your area.(Who could resist, you know how we knitters love to touch and feel the yarn)
Thank you so much!!!
Deborah
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To Whom it may Concern:
I LOVE how fast you are for delivery. Thank you for the Cascade Superwash 220.
My NY Resolutions is to make something for the troops between any other project.
Happy New Year, and may you be prosperous this coming year.
Best,
Bridget
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I am buying this with my Christmas bonus so these things are for me. I just wanted you to know that I live in a rural Alabama town that has no knitting supplies. The nearest shop is 60 miles away so it is inconvenient for me to get needles or patterns without driving 3 hours round trip. I really like your website because I feel like I am shopping at a local store with helpful clerks to answer my questions. Thank you for what you do. For me you truly are my "local yarn store online!"
Sharon
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Hello!
The della Q Cotton Pouch arrived in today's mail, and I was just getting ready to start knitting a new pair of socks this evening so it will be put to good use immediately!
Thank you so much! It was so sweet of you! Not only do I receive wonderful yarns and great service from you but also a lovely
thoughtful surprise.
Happy Holidays to you all!
Martha
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Hello,
I have been ordering fiber materials from the net for years. The availability in my area is very poor so I have to look elsewhere.
As you might imagine I have ordered from a lot of places, and most are very good at reasonable shipping time, some better that others. But I have to say you people are SCARY FAST! I'm almost afraid to think about placing an order cause it might be in my mail box the next day!
So whenever I need anything I come to Jimmy Beans Wool first! Besides, I was born and raise in Las Vegas and it feels good dealing with people in my home state.
Please keep the good work!
Samalee
Memphis, TN
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Hi Ladies or Whomever:
Last night at bunco there were several of us knitters in attendance. I started telling the group how the customer service at Jimmy Beans is one of the best I've ever seen. Several of the ladies also recounted stories of how great your customer service is. In an economy where people are really watching their money, your prices are also some of the best we've seen. I won't even buy yarn at my local shop (unless in a pinch) because her prices are almost $6 higher on some skeins.
Anyway, just wanted you to know that we love your shop and on-line shop and service!
Laura
Renee
Piper
Rikki
Lea
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I just had to say what a pleasure it was to deal with your company. You were responsive and my order came super fast!
Thanks and look forward to ordering from you again soon!
Happy Holidays!
Gayle
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Thank you for taking time to answer me with a DVD suggestion for my kid knitters. I ordered the Lucy Neatby Essentials. I think your customer service is wonderful. My first order got here yesterday. Five days-with a backorder and over a holiday-fantastic!
Most sincerely,
Libby
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I just wanted to say thank you for the excellent service on my order!
I ordered two different shipments and on one the computer accidentally let me choose yarn the wasn't in stock and on the other I accidentally put the wrong expiration date for my credit card info. On monday when I checked my e-mail after work I saw notifications regarding the issues with both orders. It was already six o'clock but I tried calling and was so happy that even though it was after hours someone was still there to answer the phone! The woman who helped me was super nice and helped me pick out a different color of yarn to replace the out of stock items and got my correct credit card info and shipped everything out together that same night.
I just thought that was really great and was so excited to see that my yarn had already arrived today! I'm using it to make christmas gifts so the sooner I can start, the better :) With other companies I've found that whenever those types of complications pop up with my orders it can take days and sometimes even a week or more to resolve. So I was very pleasantly surprised by how quickly I was able to get my order. I wish I could remember the name of the woman who helped me, but if you can tell from my order number who it was, then send her an extra thanks from me! Have a great holidays and thank you for your excellent service...I will definitely be ordering from your site again!
Sincerely,
Evelyn
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Thank you so much for your great service. It is most appreciated that you keep my bonuses and coupons on file, I tend to misplace them.
Thank you again, I'm looking forward to receiving my new yarns.
Judi
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Hello Friends,
Just last week I ordered three skeins of Creative Focus Chunky (Nashua) yarn for a vest I am working on. There was an error in the pattern and I had not purchased enough yarn to finish the garment completely. My yarn shop had discontinued this particular yarn . After countless phone calls to various yarn shops your name and number was given to me.
I want to let you know that the young lady who answered the phone was so accommodating . She found the yarn I needed, sent it out as soon as she could and when it arrived here last Friday, two days after my order was taken, I was thrilled. The match was perfect!!
Thank you so much for your wonderful response -- I have told our knitting class all about Jimmy Beans Wool! Have a wonderful Thanksgiving, Christmas Season and a healthful, happy New Year 2010.
Sincerely,
Joyce
P. S. Love the Sweet Tarts!!
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You guys are GREAT!!! I wanted to get in touch with you right after I received my order from you. I ordered one skein of sock yarn (to finish a pair of socks for my daughter) on a Friday morning, and I had it in my hands in Mid-Michigan before noon the following Monday. I have never had such great response. I was able to finish the sock with no shade discrepancy and now I'm making a matching pair for my granddaughter. It's so much fun!
As far as your Newsletter goes, I really like it. My mouth watered when I saw all the yarn. And, the patterns, I can't wait to try that shrug, but I have to wait!
Keep up the good work. I'm really glad I found you!!!
Chris
Mid-Michigan knitter
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Good Morning, Jeanne,
Thank you for your email. I really appreciate your prompt response and your great customer service. Since I work in customer service I know that it goes a long way in creating customer loyalty. I will be telling all my knitting friends about my experience with Jimmy Beans and look forward from ordering from you in the future.
Thanks again,
Sue
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Wow! I've never received an online order so fast. Thank you very much. I'll be ordering from you again soon!
Marie
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Jimmy Beans Wool is pretty much the ONLY place I buy my knitting supplies from now.. such a fantastic site.. where to begin!?
First off, the search options are so detailed I can always find exactly what I need without sifting through page after page of random things.
The selection of yarns and needles offered here is massive.. yarns using ever fiber you can imagine offered in a kaleidoscope of colors and needles in any size and length -- most that I can't find anywhere else!
The free shipping codes are awesome for repeat customers.. love that!
What I love most about this great company is their rocket fast shipping! ALWAYS gets to me two days after ordering (which has saved me more than once getting my knitting orders out on time!!) My last order was placed at around 5-6pm on a Thursday evening there was my package in my mailbox early Saturday morning! Now THAT is some great service!
So glad I found Jimmy Beans Wool.. I don't shop anywhere else!! Thanks for the awesome site!!!
Kristi - Chickyloo Custom Knits
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Hi there,
Just wanted to send you a quick thank you for the fast delivery of yarn I ordered! I placed my online order on a Monday morning and I received my yarn order the next day, I couldn't believe it, I was so tickled to get it so quickly. I could have ordered the yarn from other online resources, but I chose Jimmy Beans Wool for the lower price of both the yarn and the shipping charge. I will now order more from Jimmy Beans Wool for the speedy delivery! You know when knitters are in need of more yarn, they need it right away to finish that project!
Another reason I ordered from you is because I love your newsletters, website, and free patterns. Oh, I also like your instructional videos, they are very helpful. It is amazing to me how many things a knitter can find online. I was thrilled to visit your store last spring when I was traveling in Reno and found your store listed in the phone book. My husband was patient enough to let me spend a little time, and money, in your store. It is so fun to read about a store online, then to get the chance to visit it.
Thanks again!
JoAnn
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Hi ladies!
Several months ago, I contacted your shop to order an Ab Fab kit. I couldn't decided on a color choice, so one of your kind ladies there went and grabbed a few kits I was interested in and brought them to the phone to describe the colors within each kit.
Well, I have to admit the service you give to your customers is pretty amazing, and because of your superior service I did get the perfect Ab Fab kit. I selected the Waterlilies colorway. I've had it finished for several months now, and need to focus on weaving in those loose ends with the color changes, and wanted to send you some pictures, which I've attached.
I wanted to say thank you again for the great care you take in helping people, and the kindness and patience you show in every
email or phone call I have ever made to your shop.
Wish I was closer because I would surely pop in to say hi.
Have a wonderful, wonderful weekend,
Hugs,
Denise
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Dear Jimmy Beans Wool staff
I was delighted to receive my first order and special gift from Jimmy Beans. What a kaleidoscope of colour when I opened my parcel. It arrived so quickly that you'll be hearing from me again soon - and from some of my friends too I would think.
Thanks again for your friendly and prompt service.
Meredith from Western Australia
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I really really want to say you guys are the best on Customer Service. I forgot to add that in my order comment this morning, so I'll say it here. I do a bit of online purchasing, and find your timeliness rivals Amazon's, and feels so much more personal!
The care you take in completing each order accurately and very timely is most welcome. I love the (almost) "instant gratification" of receiving what I've ordered so soon after I've made my choices; so far the longest it's taken is 5 days, and usually it's only 3 or 4. When I requested something that was out of stock recently, I heard from you within a day giving me options about how I could adapt my order.
I can also say that I've left a comment or two about something associated with an order and always received a response. It's nice to know you're listening!
Gale
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Dear Jeanne and staff,
I received the replacement Knitter's Hands in Aloe. The scent is lovely and something I do not mind passing onto my knitted gifts!
I wanted to profusely thank you for such amazing costumer service! If you do a google search for your company, you will see huge rave reviews on just that- how impeccable your costumer service is. I have experienced this first hand with every order.
Your special touches (candy mints, emery board) as well as your efficient ordering, tracking and easy returns are amazing. You are well known throughout the knitting circles. With good reason.
Again, thank you!
Sincerely,
Lisa
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I just wanted to say thank you for the awesome service this week. On Monday I was able to convince my husband that I needed more sock yarn and ordered the October Colorway "Trick or Treat" in Lorna's Laces Shepard Sock. On Wednesday it was in my mailbox and more beautiful than my computer monitor could show. If only my sock needles were empty so I could start them. Thank you!
Thank you! I look forward to filling more yarn needs through your website.
Sincerely,
Carri
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Last Saturday night I broke one of my beloved Addi turbo lace needles. We have lots of yarn shops in town and most of them carry some Addi's - none of them reliably stock all Addi's. So I could have gotten in the car on Sunday and gone from place to place and still come home empty handed. So I googled instead.
I found many options but I picked yours because you said you would ship on Monday and your shipping price was exceedingly
reasonable (oh, and you had the size I needed). It is 2 pm on Wednesday and I have my replacement needles in hand. And a cute little gift (nice touch). So, I figured I'd better get some backups and this time I paid attention to other stuff on your site and also ordered that hand cream and a book.
Thanks for great service.
Your new customer, Susan
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To the staff at Jimmy Beans ;-)
I placed an online order Friday night and received it this afternoon. Wow, excellent shipping time! The yarn is perfectly gorgeous, and your website is the best.
Thank you,
Robyn
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I placed a first-time order with you a couple of days ago. You were the only shop I found who carried Debbie Bliss' new yarn Fez in the colors I wanted, but I was discouraged when I found that you were located so far away from where I live. I took a chance and placed the order, and I am already knitting on my project. How did you do it? Fastest shipment I have received on any order in memory. I also have been very interested in your video series introducing different yarns and their characteristics. Count on me to be a return customer and thank you for excellent service.
Karol
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I received my sock yarn yesterday! -- just two days after I ordered it! I can't wait to finish knitting it up so I can shop your website again and order more beautiful yarn. I looked in my box for my candy, but found something even better -- stitch markers!!
I love them! I needed some split ring markers, and now I have them! You are the best! Thank you ever so much.
Margaret
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Well, I just had to tell you that I have NEVER experienced such quick flawless service as I just got from you with this order. Before I even had a chance get wistful about being able to get started, I had my six skeins of wonderful Noro Kureyon sock yarn which I will use to make holiday gift shawls based on a pattern for this yarn that I found on ravelry.com. Thank you so much!
Alice
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Hi Jimmy Beans Wool,
I received my order last week and both of the skeins I ordered matched my skeins perfectly. Thanks to Amber, Jeannie, and Sandy for your prompt, courteous assistance.
Can't wait to start knitting!!!!!!!!!!!
Sincerely,
Sandra
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I just received my order and wanted to comment. This is a luscious yarn and I can't believe the quality and price you offer it at. And your service make it so easy for me. I love you guys!!!!! Thank you.
Mary
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Just received this order today & the color is absolutely beautiful.
Thanks so much for your help. Also, love the stitch markers you enclosed. What a thoughtful gesture.
Thanks, can't wait to start knitting on this.
Wanda
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Well done ladies, congratulations to you.
It got me thinking why do I patronage a wool shop across the country?
Two things come to mind, great prices and fantastic service. I suppose I could add a large array of stock too.
Don't get me wrong, I support my LYShops as best I can. Quite frankly I'm tired of their bad moods and attitudes. I've worked in retail and I know it is often hard to keep the smile on your face when you feel horrid, but that's part of the job.
Any way, my experience of JBW has been wonderful. I wish you continued success in your "small" business.
All the best to you,
Carole
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Dear Knitterly People at Jimmy Beans,
I noticed that there was an invitation to send feedback about the newsletter at the end of the newsletter. I was happy to see it there because as I read through the email and clicked links of interest, I noted how much I enjoy reading the newsletter each month.
I particularly like the variety of products highlighted and always check out the sale section as well. I haven't done that yet this month, but I did look at the Vintage Soaps already and am going to buy some to give at Christmas. I like seeing what the JB knitters are workig on, too. I get the idea that your company really knows knitters because your people are knitters. Jimmy Beans is the only online yarn source website that I visit and really shop at, in the sense of wandering all over the place and looking at everything.
I appreciate the job you do and thank you for having the newsletter.
Linda
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Hi Jimmy Beans,
I certainly understand about the magazine. There is a pattern in there for the Heather Hoodie in Knitscene that everyone is wild about. I'm surprised that they don't consider offering the pattern as a kit with the yarn; it's that popular.
Would you please send the yarn out, then in the one to two weeks (I'll keep my fingers crossed for one week :) send out the Knitscene magazine?
Thanks so much for your speedy reply and being so honest about the delay. This is a refreshing change from run arounds I've gotton from other online yarn sources. Consider me a returning customer because of this :)
Amanda
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Hi everyone! I have finished my AbFab afghan kit I bought from you, and need to send you a picture. I did the Waterlilies, and it's GORGEOUS! One of your kind ladies answered all my questions via the phone, and was kind enough to bring a couple of the kits to the phone to tell me about the main colors in each of the kits. Amazing service!
Sincerely,
Denise
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Please send all of my order in one shipment. Waiting until the pattern is restocked is really, truly OK with me. I'm in the middle of a pair of socks just now and have lots of ends to weave in on another project, so no yarn withdrawals here. You are always soooo on top of instant shipping and I am never less than thrilled with every order I've placed with Jimmy Beans. This minor delay in shipping will not change my high opinion of Jimmy Beans.
Your devoted fan,
Pamela
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I think you have an awesome website and a great selection of everything! Thank you for making it so easy to order from you. I would fly to Reno just to visit your store, it looks like a great place.
Maureen
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Dear Jimmy Beans,
Just want to thank you for shipping my order so quickly. I received it today, July 7th, on Pacific Coast of Canada, and you mailed it on 30th June.
The yarn is great. My daughter and grandson will have new sweaters. I shall keep on checking your site and tell all my knitting pals about you.
Love your doggie under the Alpaca blanket!
Kind regards,
Basia
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Hi, I just wanted to say a huge thank you for getting my yarn to me so fast! I have no idea how you managed to get it here so fast! I talked to you guys late on Friday the 3rd to say yes to shipping my partial order and your operator said I'd get it on Monday and I DID!!!!!!!! It was a holiday weekend and everything! Wow!
Love your yarn and your service, thank you so much!!!!
kendra
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Thanks so much for getting back to me. That's great. Yes, please email me when you get them in stock. And thank you for the great customer service. I am very glad I found Jimmy Bean and have been so impressed with your prompt service and great selection. I like the convenience of being able to purchase from a company that is so close to me (since I live in Sacramento, CA). Your shipping turn-around time is great! And since you seem to be the only western online retailer for Spud and Chloe, I'm even happier to have found your shop. Thanks again.
Jennifer
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Hi there! Just wanted to let you know how impressed I am with my first order. My order was shipped immediately after I purchased it, with reasonable shipping charges, and I received it quickly. One quick question - will you be receiving the new colors of Tahki Stacy Charles Maya yarn? I think there is a chocolate brown, grass green, and burgundy. I will be back for those as soon as you get them!
Thanks again for a satisfying purchase.
Marina
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Hey Jimmy Beans!
The Jimmy Bucks + free shipping is so cool. Yep, it's definitely an enticement to keep me coming back to you for all things yarnish -- and it makes online shopping with you as affordable as my LYS, plus you're able to stock a wider selection of yarns.
Kelly
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thank you!!! I am SOOOOOOO impressed with your customer service and the speedy delivery. I couldn't believe how fast my order came the last time! almost dropped over in a faint over the quickness! Have been happily knitting every since with the yarn. LOVE IT! I will be ordering from you many times in the future. I also LOVE your website and especially reading your articles and viewing your how-to videos. They have saved my butt (can I say that word?) many times and have answered so many of the "gee! I just
can't wrap my head around THIS and how stupid is my brain for not getting it questions".
Keep up the good work for all of us who really don't have a wonderful LYS.
Happy 4th!
susie
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Hi Guys,
I just wanted to say Thanks and you guys Rock! I placed my order on Friday evening, and now it is Monday and here it is! Fast service is just the best kind. I just wanted to let you know how much it is appreciated! You guys are definitely head and shoulders over some other companies I won't name.
Thanks,
Sarah
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Thank you!! I appreciate how easy it is to shop your store via the internet. I live in the mountains in CA and there are no yarn stores within miles, so you are my main source for my knitting supplies. You do a great job filling orders as well as keeping the updates coming if things are delayed.
I’ve also enjoyed your "How to" videos!
Thanks again for your help!
Kristen
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My dear Amanda
I LOVE you ALL. You're my favorite! So, I want for you all to succeed. I'm a pharmacist & have managed Wal-Mart pharmacies, so I know well about cost savings that add-up a little at a time.
Thank you for thinking I'm so nice. I figure that we all inhabit this same world & should try to be kind to each other every day.
I hope ALL of you have wonderful days ---- ALL of them!
Joan
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Thanks....love your website and your excellent service. Wish I was filthy rich so I could order one of everything!
Thanks, Jo Ann
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Thanks! I ordered Friday and got my order today. Great service and I love the yarns!
Ariel
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Hi,
I just wanted to say thank you for the great "how to" videos. I recently purchased the Shoalwater Shawl pattern, but for the life of me, I couldn't figure out how to do the provisional cast on. Then, low and behold, today I watched the South West Trading Co. Therapi Wrap video, and there was a great demo for the cast on. Thank you!
I just love your website. I recently picked up knitting after a long hiatus, and I am so glad to have found your site. Keep up the great work, and thanks again!
Margaret
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Dear Jimmy,
Thank you for continuing to send your newsletters! I enjoy browsing, and viewing the instructional videos.
I shopped at your Truckee store every time we visited family in the area, and have to say I miss it. It seems there's never time for the yarn shop when we're in Reno.
I have had several surgeries (carpal tunnel, trigger finger, and rotator cuff) so my knitting has been limited in recent months. When I'm back up to speed, I hope to visit your Reno store and/or shop online. In the meantime, I'll enjoy the newsletters.
Keep up the good work. Your newsletters are a pleasure and treat!
Sincerely,
Jane
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Dear Jimmy Beans Wool,
I recently ordered yarn from you because I couldn't find the color I wanted locally. I am especially pleased at how helpful your people are and I wanted to tell you about it. Ashley put together a sample of all the pink choices in Tahki Cotton Classics and mailed it very quickly.
The yarn I ordered arrived very quickly as well (I believe Ashley sent it). And finally, when I had a question about the pattern I am working on, even though I didn't get it from you, Kristen called me back to try to figure it out. After consulting with another person, she was able to answer my question and I have made significant progress on my sundress.
I never imagined buying yarn from online because (a) I like having relationships with my local yarn stores and (b) I need to see and feel what I'm buying. Despite my nervousness, this was a wonderfully positive experience. I can't promise to buy all my knitting supplies from you because of those reasons I mentioned but Jimmy Beans Wool will be the website I go to for everything I can't find locally.
Thank you for that.
Barbara
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Hello Jimmy
I can't believe how amazing you guys are! I ordered my one ball of yarn on Saturday and it arrived today (Monday) and with the same dyelot I needed - incredible and lucky! I had been trying to get one last ball of yarn from my yarn shop and the owner either ignored me or couldn't be bothered for over a month and finally, exasperated and desperate I looked on line and found you - wish I hadn't been so pigheaded wanting to check the yarn before I bought it.
THANK YOU THANK YOU! I'm going to tell everyone I know what a brilliant experience I had with you.
Best regards - and thanks for mints too! :-)
Suniti
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To Whom It May Concern:
I placed a large order of yarn on Saturday and received the package today, this afternoon, much to my pleasant surprise. Thank you very much for your exceptional customer service, and I very much look forward to ordering more yarn from your company in the near future.
Sincerely,
Yolanda
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JBW,
Thanks for the heads up on the backorder. It will be fine to send it all in one package when The Knit Kit is available.
Thanks for being THE BEST online yarn store out there!
Saundra
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dear staff of jimmy beans wool.....
what a marvelous instructional program!!!
a true gift to your customers AND that we are able to "save" these instructions what an internet blog!!
Thank you ever so much.
I am so thrilled that I have visited your shoppe (twice in two different years) while skiing in the Tahoe area ( we love Truckee)
Your knitting experts were always so helpful to me with yarn selection and HELP with my projects; therefore I have two felted home items (pillows and coasters) that bring back great memories of your my visits with you.
I hope to return to your shoppe, maybe sometime during the warm months. (although, the snow brings a magical ambiance to your area).
Blessing to you and your loved ones.
Gwen
Lebanon, Ohio
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Thank you!!! I want you to know that I have dealt with several internet yarn vendors, and your service is superior to ANY ONE ELSE'S out there. Keep up your great work!! It IS most appreciated.
M.
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I wanted to send a note to thank you for the wonderful service I received on my order. The individual that worked on the order called twice to clarify and offer suggestions - what is more amazing is that she called after 7:30 in evening.
You have a customer for life.
Thanks.
Cheryl
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just wanted to say thanks for your personal attention. we just moved from austin to dallas, where i have sorely missed my favorite yarn store. glad to know i can move my business online and get the help i need :)! have a good day.
jennifer
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when i got home last evening my bag kit was waiting on the porch for me. I LOVE IT !!!!!!! it is beautiful !! i can hardly wait to start it, but i have 2 other projects to finish before that one. thank you so much for you help in getting it. you were so very nice to work with -- esp over such a far distance.
have a great day,
peggy
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THANK YOU SO MUCH! That was the fastest I've ever received any yarn that I ordered online -- 2 days!! Wow! And I really appreciate the free shipping coupon. I'll definitely be back for more.
You have the best customer service I've seen ... you're just the best!
Susan
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Thank you, thank you, thank you! I just ran out of yarn this morning and went down to check mail and there, before my very eyes was the yarn I ordered less than 48 hours ago! Your customer service could not have been better!
Thanks again,
Wende
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Hello Everyone,
I received my package today. I am once again delighted with your fast service, the quality of your merchandise and I think the most reasonable shipping charges. I will continue to patronize your business and thanks so much for the special treat you included. Your competition has a lot to do in order to keep up with you.
Thanks again,
Pam
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I am not sure to whom to write -
But THANK YOU! I just received my first order from Jimmy Bean's - some yummy Jo Sharp sorbet yarn - the price was equally delicious.
I ordered the yarn Saturday morning. Imagine my surprise when it arrived at school this morning in Massachusetts! The only problem is now my fifth graders are all puttin gin their sweater orders....nice...
Many, many thanks. You have made youself one happy returning customer!!
Lainie
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Wow! When your email said "shortly," I wasn't expecting it around 7pm this evening! I am impressed--not only with the speed of delivery but also with the beautiful yarns (and shawl pin). This should keep me busy for a bit.
Thank you!
Martha
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Hi Amber,
Thank you so much for the update on my order. I am really impressed with your customer service policy. I have never had a company given me so much control over my order when something is out of stock. This is the first order I have placed with you, but now that I have found your company it won't be my last.
It will be fine to wait until all the items are in for you to ship the whole order. So please wait for the Nashua Hand Knits - Holiday and Nashua Handknits Magazine - Vol 1 to come in and then send the whole order. I have a couple of projects ahead to finish, so it will give me a chance to do that before I dive into the new projects.
Thanks again for giving me the choice.
Sandra
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Thanks, I appreciate it. This is my first time shopping with you, and you have made a great first impression. Your customer service is excellent. I will definitely be back and I will also recommend you to my friends!
Gretchen
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Hi,
I was going to call. Yet every time I try, I get interrupted. So, I'm contacting you this way to give a warm and mighty thanks for your great communications and fast delivery of my order and all the goodies inside! I bought the yarn to knit a couple of quick thank you gifts. Yet in opening the package from Jimmy Beans, I felt I was the one getting the gift--from the wonderful sweets to the coupon. The whole thing!
Thank you, thank you! This was my first order and I can't wait to order again.
Cordially,
Hilary
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I finished a pair of socks on Friday morning and started a new pair. Later that afternoon, one of my darling children managed to break two needles when they plopped down on my knitting :-/ I googled to find replacements and placed my order Friday night. Since it was later, I thought they wouldn't ship until Monday, so imagine my surprise when your package arrived bright and early Monday morning! Thank you so much for such fast and friendly service :-)
Beate
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Thanks to all of you as well. I truly enjoy your newsletter, the video reviews and the various topics covered in your monthly newsletter. It is truly inspiring! I look forward to receiving the newsletter each month. I plan to continue take advantage of the many instructions provided as well. Keep up the great work. I just love it.
Lynn
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I just had a quick live chat with Laura and I'd like to tell you how much I love Jimmy Beans Wool! I just moved back home to California after finishing school in Milwaukee, Wisconsin, which is where I learned to knit. I was fortunate enough to have a LYS 10 miles from my house, but now that I'm back home the closest one is almost 50 miles away!!! Jimmy Beans shipped my order so fast that I don't think I could have gotten it in person any faster AND I bought some yarn for my stash that I've never used before and bought only because of the review on your site, which was dead on. Instant gratification at it's finest!!!!
You guys really do rock,
April in California
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Hey Amber,
I just wanted to touch base with you because I was so excited that my order arrived today.
It was on back order until January. I don't know if you personally had anything to do with it getting here ahead of schedule or not but I wanted to say Thank You to you and Jim,my Beans. This is my first experience with the company and am looking forward to future orders with you.
You seem very friendly and awesome at customer service. I appreciate your assistance, keeping me posted on the order status.
Cindy
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just got a chance to watch the video instructions for picot cast on, and took a look at some of the other video instructions that the page offered. I LOVED them. Its so much easier to learn when you can see it being done. And you should also know that I have been more than pleased when placing orders with you. Keep up the good work. I am soooo glad I found you guys.
Susan
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Hello Jimmy,
I received my package today and wanted to say thanks. I love the smiley on the receipt and the candy was such a nice added treat. I'm also very pleased as well with my items and the fast delivery.
I've dealt with quite a few on-line vendors and I have to say you are by far the best. Thanks again for your kindness and I wish you continued success.
Happy Holidays!
Thanks again,
Pam
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Thank you for your quick reply. I'm winding the skeins up this evening. I still say that JBW has the best customer service ever!
Ginny
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Just wanted to say thank you for my latest order. I prefer to shop w/ you because I know it always ships promptly, and you have such a beautiful selection. A special thank you for the helpful person who worked with me to change my order, since it would be delayed and I needed it ASAP since I'm going on a cruise and needed my knitting projects! You're the best.
Lee
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Hi Amber and gang!!
Once again, I have to tell you all how great you are. You've moved SO FAST on my orders-processing them, getting them shipped out, even letting me know if there are any delays. Your service is "top of the heap". Looking forward to knitting all my pairs of socks.
Thanks again. Denise
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On Monday, November 24, your November Newsletter arrived in my inbox. I scrolled through it until I came upon the picture of the Supermerino from Artyarns. I had just (less than an hour before) found out I was going to be a grandma for the first time! Needless to say, this yarn spoke to me about a zip-up-the-back baby sweater for my new grandchild.
Imagine my surprise when on Friday of the same week (and Thursday was Thanksgiving - so no mail. . . ) I received the treasured package and have happily begun the sweater for our new baby. This baby will live in Austria with Dad (our son) and Mom (an Austrian native) - so I love having made in USA (and handpainted in NY - where I live!) items to share baby's dual heritage!
Thank you for your service and quality yarns!
Grace
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Just wanted to thank you for your fast shipment and item as described. I had been searching for weeks for Addi Circular US 10, 60" and needed two of them. I am so happy that you have them in stock and at a great price!
Peace and Love,
Joan
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You are a very reliable and wonderful company. I look forward to doing business with you in the future.
Thank you,
Paula
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I just received my order yesterday - you guys are the absolute quickest at shipping orders out! I had some yarn custom dyed on Etsy and it was supposed to ship to me last week and I still have yet to receive it - and I know I only placed my order with you on the first (was up bright and early to see what the Nov. color would be)
But what I am writing about this time is the colors in this month's Lorna's Laces just almost put me over the edge. I don't know how many colors they managed to include in this colorway - but you don't know where to look first. Almost feel like not using a skein and just keeping it out to look at :-) Anyway I was so taken by it I had to order 3 more. Oh, you know what - it almost reminds me of a Mother's Ring with the different birthstones in it. My son's Nov. Topaz is there, a tiny bit of my Mother's Amethyst, my favorite Aunt's Garnet, an almost light Emerald for my daughter, and an almost Ruby for me
This is better than chocolate and I never thought I'd be cought saying that - but this tops it all - this has to be the best of all of the ltd. edition colors to date - IMHO.
It seems (to me) to have a different sheen to it for some reason too - maybe it's just be being excited over another new Lorna's Laces color - I don't know.
I have a pattern from Fiddlesticks Knitting for "One Ball Warmers" (4 designs) really pretty "neck warmers" (takes 105m or 115 yds each I think) and this Thanksgiving - assuming I finish my socks in the sock wt. I also ordered and my neck warmer - holy cow - I could have a peanut butter sandwich for Thanksgiving and feel like a queen! These colors are ME. My daughter's girlfriend has a November birthday and HOPEFULLY my fingers will have my things done in time for me to make a neck warmer for Nicki too.
Thank all of you SO MUCH - I visited my LYS this weekend and it has over time begun to pale way over the edge by comparisson by your on line shop and all you offer.
Off to wind my yarn before I go to work. You guys are all awesome!!!!!
Diane
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I can't believe how quickly my yarn arrived yesterday (Wednesday)!!
What service!!! I'm so impressed and thanks for the candies that were in the package! Thanks again for unbelievably fast and great service and prices.
Linda
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I just wanted to tell you all that I am majorly impressed with the lightening fast shipping that brought me my yarn. I ordered it on a Friday and received it on Monday! Thanks so very much! You guys are sooo cool!
Denise
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Yes please send the other items now and the circus when it comes in. I was truly pleased to note that you have a LYS and are "real" people. I am always am pleasantly surprised how fast I receive each order. I especially look forward to the candy treat with each order, a very special, personal extra. Seeing the "wee bag" pattern I knew I wanted to make the bag for Christmas gifts. When I made one with the Bamboozle I knew I had to have more as it is so soft and springy! I also like the variety of yarns and colors available on your website. I do shop at my LYS but they don't carry as many brands.
Ginny
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Thank you for your fast, efficient service! I received my ultimate set of brittany birch crochet hooks today along with the Lantern Moon crochet hook case. I LOVE THEM!!!!! I will definitely order from you again! P.S. Thanks for the candy!
Thanks so much!
Paula
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This is note to thank the Staff @Jimmy Beans for the fast & speedy delivery of my order. I placed it approximately Oct 3(?). Then on Oct 4, got an email advising me order is on the way, and then on Oct 6....It arrived in my mailbox!!! I just couldn't believe it. I placed another order with KnitPicks on September 28th....still...still....waiting for it to arrive.
Believe me, I will definitely use your services again. I applaud to everyone @Jimmy Beans.
Many thanks, sincerely
Sharon
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I just received my package today and I have to tell you - your website is always very nice looking but this Amber Rose yarn (feature color for October) - well I don't believe any photo could do it justice. The many colors in it - shades of rose, pink, salmony pink into the pewter gray, etc. it just takes your breath away. Just stunning! Amber must be so thrilled to have this yarn named for her.
The other yarns I ordered are wonderful too, as always. I was a month late in ordering the Gone Fishing and later still with the Franklin's Panopticon. The other yarn I ordered was the Indie Dyer custom dyed super sock select in the Gourd color. Those colors are so rich but still almost vintage dusty autumn colors. Almost a poetic combination.
Just wanted to thank you for not only offering wonderful yarns in a super wide selection but also for offering color combinations that satisfy the artist in me. You continue to WOW me with each new purchase.
Sincerely,
Diane
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I placed my order late Friday afternoon and my yarn was patiently waiting for me when I got home from work on Monday evening. Plus, there was candy!
It's a fairly cool thing that you process and ship orders so quickly because the yarn gets to me while I'm still in that "honeymoon" phase of a project: dreaming and planning what the yarn will become. Even though I live near three yarn stores and two "big box" craft stores, I still shop Jimmy Beans because of your great sales, friendly service, and excellent newsletter.
Kelly
Aliso Viejo, CA
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Thank you so much for your email -- I am so impressed with your level of customer service that I'm adding your site to my favorites list and will always make it my first stop for knitting supplies! I can certainly wait patiently for this wonderful product.
Kathy
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I just received my order from Jimmy Beans Wool. It felt like my birthday and Christmas rolled into one, or I should say, rolled into beautiful balls of yarn. I have only been knitting for 6 weeks now but the addiction is so strong that I have ordered from 3 online stores but only Jimmy Beans has fed my addiction properly. The website is the most comprehensive site I have ever seen. From the incredible vibe of the website to the incredibly quick delivery time, I am hooked. You can feel the love and dedication to the art of knitting just by looking, through the site. Each page gives such great descriptions of the yarn and clear and beautiful photos and if that were not enough, many come with videos, which are so helpful to beginners, like myself. My favorite is the wish list option and mine is already overflowing! The only surprise was when my order arrived and the yarns were even more beautiful than I thought they'd be and the little gift of candy, as a thank you for placing my order. I may be new to knitting but it took no time at all to see how knitting becomes a part of you. You can be sure I will be ordering from Jimmy Beans Wool, from now on.
Thank you,
Monica
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Thank you, Folks at Jimmy Beans Wool. I ordered 9/9/08 and had the yarn in my hands at 1 pm on 9/11/08. That is terrific service and all that for only $4.00 shipping. You have great choices, great delivery speed, great shipping fees! Who could want for more. Thanks!
Your delighted customer,
Dorothy
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Hi Amber!
Thanks for the update on my order. I really appreciate it -- you guys are the absolute BEST yarn shop anywhere, online or in-person. Feel free to ship my order when it's complete and ready to go...I don't want you guys to have to send out more packages than necessary. I'm in no hurry - I have lots of projects going!
Thanks again!
--Edie
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I can't believe my order arrived in two days. You can't beat Jimmy Beans Wool for customer service!!!!
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Thanks so much! I'll wait for the beads and the second scarf kit I ordered because my daughter and I really want to knit this together. We want to make a LONG scarf, hence the extra two bags of bead. I will be ordering from your site alot because I appreciate the personal attention given to me. I appreciate it! Just e-mail me on down the road when you get your beads in so I'll know what to be expecting.
Sincerely,
Sandy
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Heather -
Thank you for your prompt, friendly and helpful response. What a pleasure compared to other online yarn sources I am trying! I have added your home page to my bookmarks and will check it first when I am looking for yarn, which is a frequent indulgence these days! Started knitting 1 1/2 years ago and love it and love exploring all the yarns out there for upcoming projects.
Josie D.
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I recently ordered Lorna's Shepard Yarn- Georgetown 153. I placed the order on a Sunday and received my order by Wednesday. Imagine my surprise when after ordering I found a coupon for free shipping. I love shopping with you. The site is easy to get around, the service time is great and the candy was a special treat. Thank you so much
Everything they said about your store was correct.
Natalie
P.S. I have already placed my second order.
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I remained impressed with the detail and personal care that you and Jimmy Beans Wool has extended to me.
Brenda
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Dear JBW,
I am writing to thank you. Thank you for being such an awesome store and providing great customer service.
I recently placed an order with another online yarn shop because they had a particular closeout yarn (JBW did not carry it). It is no longer being produced and they had the yarn for a great price. I feel like I am cheating on you and feel terrible for even telling you this. Sorry. I received confirmation of this order from the other shop and then another confirmation of shipment. When I finally received the package and noticed that four balls of yarn were missing, I read the packing slip which said one of the colors I wanted was discontinued. They did not have any stock to send me. My frustration? They did not communicate to me until I received my package that they did not have one of the colors I needed for a project. Yes, I am now short a color for my project. This has never happened to me when I order from JBW. I always receive a nice email from you advising of any delays and I am so thankful for that.
I wish I could buy everything I want from your shop. If I lived in the area, I would probably live in your shop. I shop at JBW for a variety of reasons, but mostly because of the service. Thank you for being so awesome!
Hope to visit you in person,
christina
PS This yarn shop is a well-known large operation, which makes my experience even more frustrating. I am sorry JBW for straying from you!
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You know what, you guys are awesome. You actually respond to emails. You send items quickly even with mints. I'm lovin' you more all the time.
Diane
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Hi -
Just a note to let you know that I received my order of absolutely stunning Limited Edition Hot August Night Lorna's Laces Wool Yarn. Thank you for the fabulously quick service - I live on the East coast and received my order in 2 business days.
Happy Boston Customer
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Jimmy Beans:
Thank you SO much for your incredibly responsive and fast shipping of the above order....and candy as well! You are a class act and I'll definitely shop again......
Carol
Deland FL
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Hi team,
Just wanted to let you know that my order arrived yesterday and I was so thrilled with the new color of Lorna's Laces "Ashburn" in the shepherd's worsted weight. It is absolutely perfect. There really aren't enough adjectives to describe this color. I have never knit with this yarn before , am salivating just thinking about it (not really)Thank you to Amber and Sandy who were very helpful!
I am casting on this evening!
Lulynn - TX
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Since I have found Jimmy Beans, I have listed it as my favorite site for buying yarn and patterns! My orders arrive quickly, too. Keep up the great work... I especially LOVE the videos!!!
Phyllis from Ojai, CA
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You can send the batch of yarn with 2 dye lots, it won't be a problem with the pattern I have.
I have just found your site (google) and have no reason to look elsewhere! My orders have been shipped so quickly and the custom service is wonderful! What a treat! While I will still go to my local shop to finger the wool, I am so glad to have found you.
Since I am in New York, I may have to plan a trip around a visit to your store. (My husband thinks I'm nuts)
Eileen
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Thank you so much!
Please let the powers that be there know that your customer service is just excellent! It's the second time that I order yarn from you all and I plan on coming back again and again. :)
Olivia
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