RENO, NV, SEPTEMBER 23, 2009: Online Knitting Retailer Wins the Coveted BizRate Research "Circle of Excellence" Award. JimmyBeansWool.com finds itself once again among such internet retailing giants as Zappos, Crutchfield, Bath and Body Works, and Fisher-Price. This time, the occasion is BizRate Research's annual recognition of online businesses that provide exemplary customer service. BizRate handed out only 167 "Circle of Excellence" awards this year; the awards were given to online retailers that provide exceptional customer service experiences, as rated by the retailer's own customers.
"We couldn't be more pleased than to know our customers are happy with us." said co-Founder Laura Zander. "Out of all of the possible awards that we could win, this one is definitely the most meaningful. As knitters ourselves, our goal has always been to give our website a human touch - and to simulate the local-yarn-shop feel online. We go to great lengths to make sure that every customer walks away a happy knitter - and winning this award shows that our customers are indeed walking away happy!"
The Jimmy Beans Wool website is geared towards making the knitting customer's experience as easy, friendly and informative as possible. To that end, it features written and video product reviews, instructional articles, a knitting calculator, a 5% back rewards program, and a host of online shopping tools. In keeping with the goal of providing online customers with an in-store experience, the site also offers knitting and crocheting help via online chat, email, twitter, and a toll-free number. Jimmy Beans Wool is THE local yarn shop... online.
Founded in 2002 by Laura, aka "Jimmy," and Doug Zander, Jimmy Beans Wool is both a bricks and mortar and Internet knitting superstore, offering knitters worldwide a comprehensive selection of the finest yarns and knitting supplies along with the latest fashion trends. With customers from Los Angeles to Uzbekistan and all points in between, Jimmy Beans Wool has successfully created an international knitting community comparable to that of the local yarn store, and is theresource for knitters looking for inspiration, instructions and project help. Headquartered in Reno, NV, the store was recently the subject of a small business profile on Forbes.com, has been featured on NPR and CNN.com, and has been cited in magazines from Vogue Australia to Family Circle.