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1. How do I sign up for a Jimmy's Club ?
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2. How do I send a Club subscription as a gift?
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3. Can I check out with two different subscriptions in the same order?
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4. Does the monthly club ever expire?
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5. Will the gift subscription automatically renew once it is finished?
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6. Can you ship these clubs out internationally?
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7. I didn't subscribe right away, and now I've missed out on a few months! How do I order previous months with my subscription so I can fully participate in the project?
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8. Can I pause/skip a month without canceling my subscription?
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9. What payment methods can I use for my subscription?
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10. How do I update my payment information on my existing subscription?
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11. When am I charged for my subscription?
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12. When will my subscription ship?
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13. Do I get a choice of fiber content or color for my subscription?
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14. If I place an order for both a subscription and other items, will they ship together?
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15. What method will be used to ship my subscription each month?
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16. Are there any shipping charges with my subscription?
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17. How do I make changes to the shipping and/or billing address on my existing subscription?
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18. Can I have my subscription order held for combined shipping or for retail pick up?
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19. What is your return policy for my monthly shipment?
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20. What does it mean when my club is "wait-listed"?
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21. How do I cancel my club membership?
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22. Help! I lost the paper copy of my pattern. How do I find the digital version?
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23. Can you wind my yarn before you send my subscription out to me?
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1. How do I sign up for a Jimmy's Club subscription? A listing of our Clubs can be found here. From the individual club page you wish to subscribe to, simply choose from the dropdown and add the subscription option to your cart and continue through check-out normally. Options labeled Auto-Renew Subscription will renew automatically each month. Options not labeled in this way are one-time purchases and will not auto-renew when the time window (6 and 12 months) completes. Another great way to sign up is to give us a call! We are always happy to set up your subscription over the phone. Jimmy's Shawl Club and Jimmy's Blanket Club are 12 month progressive projects, so orders placed throughout the year after the start date will be shipped (and charged for) the contents of the month(s) you've missed in order to ensure you have all you need to complete the project. Our Jimmy's Sock Club and Jimmy's Needles and Notions Club run on a 6-month and 12-month time frame respectfully, though they do not include progressive projects. Please sign up before each of the following dates to make sure that you get this month's shipment!
Jimmy's Sock Club: 1st - 5th of each month
Jimmy's Blanket Club: 10th - 15th of each month
Jimmy's Needle and Notions Club: 15th - 20th of each month
Jimmy's Shawl Club: 25th - 30th of each month
For example, if you sign up for Jimmy's Blanket Club on October 9th, you'll receive your first shipment in October. If you sign up on October 10th through November 9th, your first shipment will be in November.
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2. How do I send a Club subscription as a gift? Gifting a subscription is easy! Just place an order like you normally would, making sure to put the recipient's address in the shipping field. We will email the email address used to place the order to let you know when the gift subscription will start. If you want to include any special instructions for us, you can do so in the comments field upon checkout. Easy peasy!
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3. Can I check out with two different subscriptions in the same order? At this time, our system can only accommodate one subscription per order. If you would like multiple subscriptions, say, one for you and one for a friend, please place separate orders for each.
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4. Does the monthly club ever expire? No, the monthly subscription will continue to renew each month until the end of the year unless you decide to cancel. The monthly subscription option will be automatically renewed for successive monthly periods and your payment method will automatically be charged until you cancel. You may cancel your subscription at any time by emailing us at support@JimmyBeansWool.com or by calling us toll free at (877)529-5648.
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5. Will the gift subscription automatically renew once it is finished? No, they are not automatically renewed. If you decide you would like to continue with our subscription service after your 6 or 12 month run has expired, feel free to order a monthly recurring subscription option, which you can cancel at any time, or simply purchase another one of our gift subscriptions.
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6. Can you ship these clubs out internationally? Yes, we do! Please give us a call toll free at (877)529-5648 or shoot us an email at support@JimmyBeansWool.com for a shipping quote.
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7. I didn't subscribe right away, and now I've missed out on a few months! How do I order previous months with my subscription so I can fully participate in the project? No worries! For each progressive project, as long as supplies last, we'll get you caught up by sending you (therefore charging you right away) what you've been missing for the subscription automatically.
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8. Can I pause/skip a month without canceling my subscription? Unfortunately, at this time, our system does not accommodate this service. You can cancel at any time, and when you are ready to get going again, please feel free to sign up on our website or give our customer service department a call toll free at (877)529-5648.
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9. What payment methods can I use for my subscription?
For our subscription programs we can currently only accept credit cards as the method of payment.
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10. How do I update my payment information on my existing subscription? Please give us a call toll free at 877-529-5648, and we'll be sure to update your information over the phone. Unfortunately, we do not have a way to update your payment information online at this time.
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11. When am I charged for my subscription? If you purchase a gift subscription, you will be charged the full amount for the subscription within 24 hours of the order being placed.
If you select one of our monthly options, you will be charged between the following times every month for each club until you cancel:
Jimmy's Sock Club: 1st - 5th of each month
Jimmy's Blanket Club: 10th - 15th of each month
Jimmy's Needle and Notions Club: 15th - 20th of each month
Jimmy's Shawl Club: 25th - 30th of each month
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12. When will my subscription ship? Your subscription will ship between the following dates each month:
Jimmy's Sock Club: 1st - 5th of each month
Jimmy's Blanket Club: 10th - 15th of each month
Jimmy's Needle and Notions Club: 15th - 20th of each month
Jimmy's Shawl Club: 25th - 30th of each month
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13. Do I get a choice of fiber content or color for my subscription? At this time, we are not able to take special fiber requests or any special request for our clubs. We understand that there are those that may have certain fiber allergies, and we apologize for the trouble. Subscribers should anticipate that there will be wool included with each of the bags for the foreseeable future. As for colors, the yarns chosen within the club will complement one another or reflect the theme of the club colorway.
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14. If I place an order for both a subscription and other items, will they ship together? We will automatically ship out any available items in your order other than the subscription. The subscription will ship separately when our next shipments are scheduled to go out.
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15. What method will be used to ship my subscription each month? Your subscriptions will be shipped via USPS First Class Shipping for domestic customers.
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16. Are there any shipping charges with my subscription? Shipping charges for our customers are built into most subscriptions. However, if you are an international customer, you will have your choice between First Class or Priority shipping options. We'd love to work something out!
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17. How do I make changes to the shipping and/or billing address on my existing subscription? If you update your address in your account, it will not change your subscription shipping address. Please give us a call toll free at 877-529-5648, and we'll be sure to update your information over the phone. Unfortunately, we do not have a way to update your subscription shipping or billing information online at this time.
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18. Can I have my subscription order held for combined shipping or for retail pick up? Subscription orders are charged and shipped out separately, in a process that is mostly done automatically, so they cannot be combined with any additional items, or held for pickup by our local customers. These subscriptions are also not eligible for our "Hold for Friday" shipping option - please check our Wool Watcher Section.
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19. What is your return policy for my monthly shipment? We do accept returns for subscriptions, as long as all the components for that month are present and the yarn is unused. We ask that if you are returning your subscription, to let us know, so that we may cancel future shipments.
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20. What does it mean when my club is "wait-listed"? We cap the number of subscribers each month at a certain amount, so if you are wait-listed, it simply means we do not have room in our subscription program for you at this time, but will add you as soon as there is an opening.
Once you are added, you will be notified via email when you can expect your first subscription order to ship.
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21. How do I cancel my club membership? The monthly subscription option will be automatically renewed for successive monthly periods and your payment method will automatically be charged until you cancel. You may cancel your subscription at any time by emailing us at support@JimmyBeansWool.com or by calling us toll free at (877)529-5648.
Please remember, we cannot cancel a package already in transit, so you would need to cancel prior to your monthly package being sent out from our warehouse. But please contact us right away if this happens, we can always try to make things work!
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22. Help! I lost the paper copy of my pattern. How do I find the digital version? Not a problem! If you signed up for your subscription within an account, you should be able to access your pattern when in your account page. Please look under "Order Related Options" for the link that says "Subscription PDFs".
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23. Can you wind my yarn before you send my subscription out to me? Unfortunately, due to the automated nature of our shipping system, we are unable to isolate your order to make this happen. Sorry!
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