Just check the top right hand corner on any page of our site to see if live chat is currently online. If it is, then just click the button to ask us any questions you may have (about colors, availability, how a yarn feels, etc.)! If live chat is currently offline, you'll be asked if you would like to submit a support request instead. All requests will be answered as soon as possible during our normal business hours.
Live chat is also generally available all days of the week during our normal business hours. For more information, see the times listed below.
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1. What is the Wool Watcher?
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2. How long are products listed on the Wool Watcher?
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3. How can I avoid multiple shipping charges for multiple orders?
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4. How can I find out what product will be listed next?
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5. Once I put a Wool Watcher item in my cart, can anyone else buy those items?
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6. Once I put a Wool Watcher item in my cart, will the price always be valid?
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7. Are there alternative ways to stay in touch with the latest offerings on the Wool Watcher?
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8. Are there mixed dye lots?
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9. Can I cancel a Wool Watcher order?
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10. Can you wind my Wool Watcher order for me?
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1. What is the Wool Watcher?
The Wool Watcher is a rotating list of crochet and knitting products available at extremely low prices for short periods of time. As soon as a product listing time runs out another product will automatically be displayed. The Wool Watcher also moves on to the next product if a product sells out. Meaning, if someone buys all of the available inventory of a product the next product automatically appears.
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2. How long are products listed on the Wool Watcher?
Products are listed until time runs out (initially products are listed for 2 hours but this may change at any time) OR until the product sells out. If someone buys all of the available inventory for the listed product, the next product automatically appears.
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3. How can I avoid multiple shipping charges for multiple orders?
New Policy! If you would like to save on shipping costs and have all of your orders shipped together, we are happy to do so. We will combine all of your orders placed before the end of Thursday (11:59pm Pacific Time) and ship them on Friday of every week. All your orders placed on Friday can be included in the following Friday's shipment - except for Beanie Bag Subscriptions, these always ship separately. Please make the request when checking out by writing "combine all orders for Friday" in the extra order information field on step 4 of 5 during the checkout process. If your order is placed on a Friday (and you request us to do so), we will hold, combine, and ship all of your orders on the following Friday.
Unfortunately, we aren't able to hold orders any longer than this timeframe. We simply don't have the staff or space available to combine and ship them on any other day. We apologize for any inconvenience, but hope you understand that we are trying our best to make the Wool Watcher as agreeable and workable for our customers as for our employees!
Friday is the day of the week that we consolidate orders into one shipment.
As a reminder, for U.S. orders less than $75 we charge a $5 Flat Rate fee. U.S. Flat Rate shipping is free if your combined orders exceed $75. International orders will still pay actual shipping charges.
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4. How can I find out what product will be listed next?
There is no way for you to find out what will be listed next -- that's part of the excitement of the Wool Watcher!
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5. Once I put a Wool Watcher item in my cart, can anyone else buy those items?
Yes. You need to complete the checkout process and see your order confirmation page to be sure the products ordered are just for you. Simply putting them in your cart without checking out does not mean they are reserved for you. So, if you definitely want to buy a product make sure to check out right away!
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6. Once I put a Wool Watcher item in my cart, will the price always be valid?
No. The price will be valid until the Wool Watcher listing for the product is over. Once the Wool Watcher moves on to the next products prices reset to what they were before the incredible Wool Watcher discounts were applied. So, if you definitely want to buy a product at the price shown in the Wool Watcher, make sure to check out right away!
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7. Are there alternative ways to stay in touch with the latest offerings on the Wool Watcher?
Yes. We currently have 2 ways to stay in touch with the latest listings:
1. Sign up for our Wool Watcher Twitter feed! Then, with your twitter account you can set it up to send text messages to your phone when our products change.
2. We also have a Wool Watcher RSS feed available. The feed lists the current and previous 50 products listed on the Wool Watcher.
We will be adding new ways to stay in touch with the currently listed products in the near future. You can also leave a browser window open to the Wool Watcher in order to see the latest offerings.
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8. Are there mixed dye lots?
Wool Watcher customers may receive mixed dye lots if they are the only ones available, and our trained staff deems them a close enough match. However, our team will always try to find matching skeins/balls of yarn if the situation allows it.
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9. Can I cancel a Wool Watcher order?
Unfortunately, the nature of the Wool Watcher queue means we cannot accept cancellations. When you place your order, it removes the item from the queue and reserves it for you, so other Wool Watchers cannot purchase it. As a result, once a Wool Watcher order has been placed, it will go out on the subsequent Friday without exception. (Besides, many of these items are only available in very limited quantities and we'd hate for you to miss out on them!)
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9. Can you wind my Wool Watcher order for me?
We do not offer winding services for Wool Watcher orders at this time.
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