Frequently Asked Questions about Ordering

Jimmy Beans Wool is a member of the Better Business Bureau (BBB) in both Nevada and California.
We have also been approved for the BBB Online Reliability Seal program.
Please take a look at the BBB Online Reliability Requirements here. You can view the status of our account by clicking on this logo from anywhere on our site - you will be taken to the BBB site in order to see our account status.
We use Sectigo for our secure encryption requirement for every page and element of our website. Our SSL certificate is an "Extended Validation" certificate which has the most rigorous business verification requirements before allowing us to use this SSL certificate. You can check the validity of our account, business, and SSL certificate by clicking on lock in your browser address bar.
We are approved by TrustedSite (formerly Mcafee Secure) website security verification programs. TrustedSite helps keep you safe from identity theft, credit card fraud, spyware, spam, viruses and online scams. This is an expense we have chosen to incur to make sure your private information stays private! We truly value your privacy and these steps show just how seriously we take this aspect of our business.

2. What if I prefer to order over the phone, as opposed to online?
Feel free to call us to place orders over the phone. Please contact us.

3. Is the ordering process secure?
Yes. We use industry standard SSL-encryption to protect data transmissions during the ordering process. Your security is a priority with Jimmy Beans Wool and we do everything we can to protect you.

The small closed lock in the bottom right hand of your browser during the checkout process shows you the SSL certificate is effective.
You can see in your browser address bar that the URL on our website always starts with "https://www.JimmyBeansWool.com/". This shows all information transferred between your browser and our server is securely encrypted and, therefore, cannot be read by any third party.
You can also right click and view the "properties" from any page on our website. From the properties window, you can view information about the SSL certificate being used and see the status is "OK".
We use Sectigo for our secure encryption requirement for every page and element of our website. Our SSL certificate is an "Extended Validation" certificate which has the most rigorous business verification requirements before allowing us to use this SSL certificate. You can check the validity of our account, business, and SSL certificate by clicking on lock in your browser address bar.
We are approved by TrustedSite (formerly Mcafee Secure) website security verification programs. TrustedSite helps keep you safe from identity theft, credit card fraud, spyware, spam, viruses and online scams. This is an expense we have chosen to incur to make sure your private information stays private! We truly value your privacy and these steps show just how seriously we take this aspect of our business.

4. Why am I having trouble adding products to my shopping cart?
You must have cookies enabled to be able to add products to your shopping cart. We only use the cookies to store the "session" information. Meaning, the cookie only allows our web server to know you have an active shopping cart with items in it throughout your shopping process. There is no personal information stored or retrieved by the cookies. They are only so you can have a shopping cart full of your favorite items! Please contact us if you have questions about how cookies are used on our website.

5. Why am I having trouble changing the quantities of items in my shopping cart?
Make sure you change the value in the quantity column and click the "update quantity" link just under that field. This will update the quantity for that line item.

6. When will you charge my order to my credit card?
We will charge your credit card when items are shipped. If an item is backordered, we will charge as the items are shipped out.

7. I can't seem to find a product I am looking for. Any suggestions?
We have tried to make our site as user-friendly as possible. Here are a few options, and if these don't work, please contact us

At the top of the site there is a drop-list saying "shop by manufacturer" in the upper right left corner. Click on this list to search by manufacturer.
Click on a header across the top such as "yarn", "needles", "patterns", etc. This will take you to the home page for that product type where you can search based on a number of criteria, or by typing in any words you would like
While on a product page, a number or related products will appear on the left and right hand sides. Click on any of these products to view their details!

8. If I cannot find a specific item, can I place a special order?
Yes. If you would like to find out about special ordering an item please contact us. We will ask you to pay for the item before we place the special order since it is not an item we normally stock. Also, we unfortunately cannot accept returns for special orders for the same reason.

9. Why is there a product in my shopping cart even after I closed my web browser and / or shut off my computer?
Due to multiple customer requests, we have implemented a way to save shopping carts so you can add something to your cart today, think about it overnight (or over multiple nights up to 60 days total), and come back to the site to order it later. This is meant to be a convenience so if you spend time adding multiple items to your cart, it makes it easier for you to make the purchase later. Hopefully you enjoy the feature, but this would explain why something showed up in your shopping cart right after you opened a new web browser or restarted your computer.

10. Can I pay with PayPal?
Yes. There is a PayPal option available in our checkout process. You can choose the "check out with PayPal" option from either step 1 or step 3 (of 5) in the checkout process. You will be taken to the PayPal site to enter your PayPal login information. Please double check your shipping address in the PayPal system as this is where we will ship your order. After reviewing the order on the PayPal site, you will be brought back to our site to verify that the final order summary (complete with your shipping and tax totals) looks correct prior to actually submitting your order to us.

11. Please explain how I can find my credit card security code (CVV2)?
Your credit card security code, also known as the CVV2 code, is an added security feature to help protect you against online fraud. It is a 3 or 4 digit number appearing on your credit or debit card, next to your regular card number. The credit card security code helps protect both you and us against credit card fraud.

How to locate your card security code (CVV2):

If you are using Visa, Mastercard, or a Discover card, the code is a 3 digit number and is shown on the back of your card on the signature bar.

Visa, Mastercard, and Discover Card Security Code (CVV2)

If you are using an American Express card, the code is a 4 digit number and is shown on the front of your card usually on the upper right hand side.

12. Do you offer color cards?
Yes, we do offer this service. Our handmade color samples include only solid or semi-solid yarns, however; we are unable to do this with any of our variegated yarns. Here are the prices and options:

The first 5 snips are free, with each additional sample being $0.50; we can send you up to 10 additional snips (15 total with the free samples) with free shipping.

The max is 20 snips (25 total with the free samples) for a flat rate of $10.00 plus $2.00 for shipping.

Since these color cards are handmade by us, we are unable to offer the entire collection.

13. What is 1 Click Checkout and how does it work?
1 Click Checkout allows you to enter your account login information and complete your order immediately with the address and shipping options stored in your account.

In order for you to have the option to use 1 Click Checkout, your account needs to have a shipping address, billing address, default shipping option, and a credit card authorization. You can edit these options by logging into your account and editing your account preferences. If the 1 Click Checkout is not currently available, you can usually log into your account and complete the normal checkout process to make sure the 1 Click Checkout option is available next time you checkout.

If you pay with PayPal, unfortunately you cannot use 1 Click Checkout. PayPal requires you to login on their site to complete a PayPal purchase, so we cannot complete a 1 Click Checkout for PayPal orders.

14. How does the UK Value-Added Tax (VAT) affect my orders?
At this time, we will only be able to accept orders that meet or exceed $180 to meet the needs required by the United Kingdom. By doing this, we streamline the process of ordering with your package avoiding delays and allowing entry to the UK via customs.

15. Will you be collecting sales tax on my order?
We are required to collect sales tax for orders purchased in or shipped to addresses in the following states: AK, AR, AZ, CA, CO, DC, FL, GA, HI, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, NC, NE, NJ, NV, OH, RI, SD, TN, TX, UT, VA, VT, WA, WI, WV, and WY.

We are also required to collect tax for orders shipped to the following country: United Kingdom.

The Jimmy Beans Wool warehouse and retail store exist in Reno, Nevada. As a result, we have always been, and continue to be, required to collect and submit sales tax for purchases in our store and for orders shipped to Nevada addresses.

16. Can I pay with a personal check or money order instead of using a credit card?
We accept Visa, Mastercard, American Express, Discover cards, personal checks or money orders. We cannot accept money orders for an amount over $100. All are processed immediately, except personal checks which we will need to hold for 7 days until the check clears to ensure payment has been received. We try to be as flexible with payment options as possible, so hopefully this policy makes sense and is workable for everyone!

17. Will Jimmy Beans Wool wind my yarn for me?
Yes! We are happy to wind any and all hanks of yarn in your order! The first 3 hanks are free, provided they are 500 yards or less. If you would like more than 3 hanks wound, we charge $2.00 per additional hank.

For hanks in excess of 500 yards, we will wind one skein for free. Then each additional one will be a $4.00 fee per hank. Please allow a 24 hour lead time for shipping on orders with requested winding service.

To request ball winding, just include it in the customer comments during checkout! If you only need 3 hanks or less wound, simply add "Please wind" in the order notes before you check out and we will take care of the rest! If you need more than 3 wound, let us know that you are okay with the additional winding charges and we will apply them to your order. Please note that we do not automatically wind yarn in hanks for an order. You must request the yarn winding in each order.

If you have multiple orders that need yarn winding, just include it in the notes for each order. The winding policy is then applied for the shipment instead of the order. So we will wind 3 skeins per shipment for free!

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