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1. How quickly will my order be shipped?
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2. What does Free US Shipping mean?
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3. How much is shipping within the United States?
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4. How do you ship to addresses within the United States?
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5. Can I ship to an address outside the United States? If so, how much will shipping cost?
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6. How do you ship to addresses outside the United States?
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7. What if I would prefer expedited shipping?
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8. How can my package be tracked if it does not arrive and how would signature confirmation help?
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9. Can I pick up my order in your store?
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10. Do UPS shipments have any restrictions?
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1. How quickly will my order be shipped?
Our warehouse operations run every day of the week, so we make it our goal to get your order shipped out within 24 hours after it's placed. If there is an issue with your order, such as a declined credit card or out of stock items, we will be sure to email you within that same timeframe to offer you solutions and estimates for when we expect to be able to complete your order.
Please keep in mind that we do not receive UPS pick-ups on the weekend, and we also do not receive USPS pick-ups on Sundays, so this may add an extra day or two to your shipping time.
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2. What does Free US Shipping mean?
Customers who spend $100+ on JimmyBeansWool.com earn free US shipping! These packages ship via USPS Ground Advantage, which guarantees a shipping time of 2-5 days anywhere in the United States.
At times, it may be more cost-effective for us to ship your package via an upgraded shipping option (USPS Priority or UPS). We will do this occasionally and without notice but hope you enjoy getting your package a bit earlier than promised!
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3. How do the "Flat Rate" shipping options work within the United States?
- We are happy to offer FREE Flat Rate Domestic shipping for all orders over $100!
- We ship both Flat Rate and non-Flat Rate packages as quickly as possible!
- For any Flat Rate shipping options, your package will ship out through the US Postal Service (USPS).
- At our own discretion, your package may also be shipped through UPS depending on the destination and weight of your package. If you would prefer to have your package sent only through UPS, you must choose a UPS Shipping option at checkout.
- Every package we send includes a USPS or UPS tracking number which can be tracked on their respective websites. Delivery tracking will show if a package is delivered to your address, but not that you actually signed for and received the package.
- You also have the option to choose Flat Rate with Signature Confirmation shipping at checkout (if you are within the United States). This option means the package will not be left at the address without a signature.
- Signature Confirmation is also available with UPS shipping for an additional $3.10. If you have selected a UPS shipping option and would like to add Signature Confirmation, please leave a note in your order or email us at [email protected].
- Flat Rate means the package weight does not affect the shipment prices. You can order as much as you like for the same low price!
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| $0 - $99.99 |
Flat Rate |
$7.00 |
| $100 and up |
Flat Rate |
FREE |
| $0 - $99.99 |
Flat Rate with Signature Confirmation |
$10.10 |
| $100 and up |
Flat Rate with Signature Confirmation |
$3.10 |
| All |
UPS Ground |
Actual Cost |
| All |
UPS 3 Day Select |
Actual Cost |
| All |
UPS 2nd Day Air |
Actual Cost |
| All |
UPS Next Day Air |
Actual Cost |
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4. How do you send the "Flat Rate" packages to addresses within the United States?
We use US Postal Service for most domestic shipments and all international shipments. The US Postal Service has handled our shipping for many years, and has proven to be both reliable and fast in their package delivery. Believe it or not, the USPS is almost always faster than UPS due to our shipping location. We have frequently seen packages sent from our store arriving in the East Coast via USPS within in a couple of days!
At our own discretion, we may also decide to ship your package via UPS based on the destination and weight of your package. If you would like to make sure your package is shipped via UPS, please choose a UPS option during the checkout process. Some restrictions may apply. Please see #9 below for the full list of UPS shipment restrictions.
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5. Can I ship to an address outside the United States? If so, how much will shipping cost?
Yes, you can! The sun never sets on Jimmy Beans Wool and we'll gladly ship orders all around the world. We ship all international packages via the US Postal Service (USPS). International shipping is generally more expensive than domestic shipping, so we do ask that our international customers pay the actual cost of shipping, which is based on the weight and destination of your order.
When you place your order, the shipping field will be filled in automatically with a placeholder $7.00 charge. Once your order is pulled, we will email you a shipping quote that outlines your shipping options. Then we wait patiently for your approval on the shipping method. We do not charge or ship your order without this approval. So if it turns out to be too pricey, then you have the opportunity to cancel the order.
We offer two different international shipping methods, USPS First Class International and USPS Priority Mail International.
With both methods, you will be sent USPS tracking number so you can follow the progress of your order. The main difference between the methods is primarily delivery time. Priority Mail International will generally take between 6-10 days to arrive, while First Class International packages can take up to 3 weeks.
Please note that if your package weighs in over 4lbs (~2kgs), we will only have the option to ship your order through USPS Priority International.
If you would like to try to estimate your package shipping price, you can use the International Price Calculator offered by USPS.
As always, please let us know if you have any further questions regarding international shipping.
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6. How do you ship to addresses outside the United States?
We will send you a shipping quote for both USPS First Class International and USPS Priority Mail International. You can choose the shipping method you prefer. You will receive an email confirmation when the package is shipped. At this time, USPS is our only shipping option for international orders.
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7. What if I would prefer expedited shipping?
For domestic shipping, we offer several expedited shipping options through UPS. UPS Expedited Shipping includes 3-Day Select, 2nd Day Air, and Next Day Air (UPS Ground is not considered an expedited shipping option). If you would like expedited shipping, please choose the UPS shipping option you prefer during the checkout process. UPS expedited shipping is available for any domestic addresses in the United States. UPS shipping is not available for shipments to U.S. Territories, PO Boxes, Military APO/FPO addresses, and all other international addresses.
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8. How can my package be tracked if it does not arrive and how would signature confirmation help?
Signature confirmation means your package will not be delivered until you sign for it. We recommend signature confirmation if you live in an apartment building or anywhere your package will sit outside or in a common area. We include tracking with all shipments, and this will show whether a package has been delivered to your address.
We cannot be held responsible for packages delivered to your address but not received, but we are always happy to help resolve any issues regarding shipping. If your package has been marked as delivered and it is after 2 weeks past the date it shipped, then please contact our customer service and we can arrange a replacement for you.
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9. Can I pick up my order in your store?
Of course! You can always feel free to pick up your order in our Reno store location during normal business hours as posted on our contact us page. If you are interested in picking up your order, please leave a note on your order during the checkout process, or you can also call or email our customer service team, and we can hold your package aside. You will receive a phone call or email once your order is ready for pickup!
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10. Do UPS shipments have any restrictions?
UPS Ground shipping is only available for the 50 United States. UPS Ground shipping is not available for shipments to U.S. Territories, PO Boxes, Military APO/FPO addresses, and all other international addresses.
UPS expedited shipping is only available for the 50 United States. UPS expedited shipping includes all shipment types except UPS Ground. UPS expedited shipping is not available for shipments to U.S. Territories, PO Boxes, Military APO/FPO addresses, and all other international addresses. UPS may require an additional day to deliver packages to addresses in rural Alaska and Hawai'i.
UPS "Guaranteed Delivery" times assume your order is placed by 2:00pm Pacific Time. Orders placed after this cutoff time will still be shipped as soon as possible, but UPS will not pick up the package until the next UPS business day. UPS business days do not include weekends and holidays.
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