I am new to Jimmy Beans and I must say I am very happy to say that they are a quality online site. My orders were confirmed immediately, you can do an offline chat with any questions, the orders were received very quickly and the 5% back is a great touch that others do not offer. I am a Jimmy Fan
I e-mailed the Knitter's Pride company about my fixed circular needles in which the cable came loose and there was something clicking in side, after I wrote a review here with a poor rating.
I was pleasantly surprised when I heard from them within 24 hours, saying they would gladly replace the needles! I expected I would have to send them to them and be without my size 13s right in the middle of a project, but no, they said to take them back to where I bought them I also took a copy of the e-mail and they would replace them! All it cost me was a little bit of my time - not that I MIND going to my LYS! - and I have a brand new pair of Dreamz circular size 13s.
*EXCELLENT* customer service, and a happy customer/knitter again! :D
I love my size 13 Dreamz fixed circulars. Love how they feel in my hands and how easy they are to knit with. But just two days ago I noticed that the cable on one side is loose, and that needle makes a clicking noise when I knit, as if something inside is loose. This is only the second project I've used these on, so they should have lasted better than this.
I have a few needles by this manufacture, and can't recall having a problem. This particular needle chipped at the point within just a few minutes of use. I managed to file it down without a problem, but it certainly shouldn't have chipped so easily.