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Customer Comments and Testimonials

Our goal, at Jimmy Beans Wool, is to provide the best possible selection and customer service of any yarn store you've ever been to (or at least seen online)!! We listen to our customer comments both positive and negative to continually improve the Jimmy Beans Wool shopping experience.

The following comments were provided to us from our customers, and wanted to pass them along. Please let us know if you have any suggestions for improvement!
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Thank you so much. I am always so pleased with the amazing customer service from JBW!!



You guys are great! You really know how to provide follow-up and customer service.
I had a live chat yesterday and was impressed with the personal nature of the exchange.

Thanks for providing the DA KAL, in particular, and your generosity of spirit in advising those people who want to participate but who for whatever reason are not purchasing their yarn from you. It is precisely this that will make you my go to on-line yarn store in the future.

Kudos to all of you at JBW! Nice to know companies like yours really do exist!

Have a good day,


Thank you. What a very nice and informative email. I am a first time customer. I Googled 'periwinkle merino wool' and your site was number 1. I need 4 skeins and you had 4 skeins. And my order went out today? I'm so excited. The only way your customer service would be better is if you knit the scarf for me!



I would like to thank you for your prompt answer to my email about which yarns to order with the pattern I wanted to purchase. Ailene answered my email within 45 minutes with a list of appropriate yarns and colors for my project. Your service is excellent.
I would also like to thank you for shipping so promptly, and I would like to note that your shipping price was very affordable! I had to order 6 skeins from a manufacturer, and the shipping price was $12, which I feel is awfully high.
I will shop your website again, and thank you for your excellent customer service.
Happy Holidays,


You guys are amazing!!!!! I got my yarn already today! This is my second order from you this month and the third or fourth order in total. The yarn is always great quality, my order is complete, and service is impeccable. Keep up the tremendous business.


You guys are the best!!!! The products you carry are wonderful and your customer service is out of the world. The only complaint I have is that now I find fault when I order things from other companies because I expect the same service and it is hard to come by. Thanks and just wanted to wish you all a very merry Christmas. Thanks for all you do - you are all so great to work with.


Thanks! You guys are Awesome!!!
Jimmy Beans Wool is truly my LYS:


I received my package today in flawless condition, and I'm very satisfied
with the yarn, thank you very much!
Cheers, and keep it up,
Livia in Hungary


I cannot say enough good things about your customer service! I received my wound yarn today in the mail. You went above and beyond to fix my mistake in not ordering my skeins wound in the first place. You've made a customer for life! Thanks so much : Happy holidays to you all.


Just received my yarn and it is EXACTLY as ordered-love the heathers. It
arrived in 10 days...quite fast for international shipping.
Your service is great - fast and efficient - selection is great.
I will place another order in the future and will recommend you to family
and friends.

Thank you so much.
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