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Customer Comments and Testimonials

Our goal, at Jimmy Beans Wool, is to provide the best possible selection and customer service of any yarn store you've ever been to (or at least seen online)!! We listen to our customer comments both positive and negative to continually improve the Jimmy Beans Wool shopping experience.

The following comments were provided to us from our customers, and wanted to pass them along. Please let us know if you have any suggestions for improvement!
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11/13/2013

I love ordering from jimmy beans! You have fabulous customer service and shipping.

Thank you,
Susan

11/10/2013

Thank you so-o much for such efficient and helpful service !!! I'll be back! It's easy to see why you're an award-winning business !

Sincerely,
Bettie

11/08/2013

Hello, I received my yarn today and I want to say THANK YOU SO MUCH. I am so happy with your service. So fast, so good- it is amazing. I will recommend you to my friends, and I will order more from you in the future. It is really amazing. One more time - thank you so much and have a wonderful every day.

Elzbieta

11/01/2013

Good Afternoon! I just wanted to thank you all for a consistently pleasant phone experience when I order. I have a finite amount of holiday $$, and am once again reminded that I cannot do better than spending them with your company.

Sincerely,
Amelia, a satisfied customer.

10/29/2013

To the folks at Jimmy Beans,

I just placed my first order with you and I wanted to let you know how impressed I am by the support and service. First of all, the $4 flat shipping fee is HUGE for someone who lives in Alaska...I even double checked the fine print for those terrible words valid only in the contiguous United States. But no, it said $4 and it was $4! Next, the website is fabulous. Instructional videos, patterns, yarn reviews, everything a knitter/crocheter might want! The feature I really found helpful was the one where if you look up one yarn, the site will give you a look at similar yarns, some of which are on sale. Awesome! Also this tells me you have some very, very talented web designers.

And last but not least, though my order was only a tiny one for not-very-much money, somehow the overall tenor of the site and the messages sent in response to my order made me feel like it was an important order. It is, to me, of course, but not every sales transaction feels that way. You've captured that part of it perfectly.

Sincerely,
S

10/28/2013

Dear Laura and company,

I love your company. I've ordered from you several times now, and you blow
me away with how fast and efficient you are!! My latest purchase, sock
yarn, arrive by mail today. I ordered it on Saturday. That is fast.

Next time I am in Reno I plan to stop by and thank you in
person!

Thank you,
Betsy

10/26/2013

You all at Jimmy Beans are the best!

Joy

10/26/2013

Thank you so much for your thoughtfulness! You guys have the best and fastest customer service!!!

Your loyal customer,
Meadow

10/25/2013

Jimmy Beans Wool is the best!!!! I really appreciated the fact that a real, live person responded to my email the very next day from when my order was placed. I was able to change my order before it shipped out. Thank you so much!

Nikki

10/19/2013

JBW is my first 'go to' place for yarn. I have ordered from JBW numerous
times and have been so pleased. When I have questions about yarn colors
which is often they always go get the actual yarn and help me make a match.
So very impressive. Plus, if I want a certain color they will look
through their warehouse of yarns to tell me what they have. They include the
links so I can see. They are the very best for online ordering. And their
shipping can't be beat. I have placed an order on Sunday and have received
it on Monday and I live in Washington state. It sounds impossible, but it
has happened many times. And the reward points make it extra sweet. I LOVE
JBW. Oh.. and if I send a picture of the colors I'm looking for they take the
time to match them as closely as they can for me. LOVE THEM!!!! I love the
pics they have of the their yarn on their website so you can get a better
idea of the color and texture.

A very happy and satisfied customer.
Lin
 
 
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