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Our goal, at Jimmy Beans Wool, is to provide the best possible selection and customer service of any yarn store you've ever been to (or at least seen online)!! We listen to our customer comments both positive and negative to continually improve the Jimmy Beans Wool shopping experience.
The following comments were provided to us from our customers, and wanted to pass them along. Please let us know if you have any suggestions for improvement!
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In case I haven't told you this...you guys are awesome! Love your video reviews and tutorials.
Your shipping is amazing...sometimes I have my order within 2 days.
-Mary Anne
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Just want to thank you so much for my recent order. You are the BEST! I ordered a few things Monday afternoon and I just found them in my mailbox today (Wednesday). How do you do it? - Marjorie
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Hi Jeanne,
Thank you so much! In the short time I've been doing business with Jimmy Beans Wool, I am impressed with the efficient and friendly customer service!
I'm looking forward to receiving my latest order!
Thanks again!
Tina
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I placed an order and Sunday and got my order today on Tuesday. Best darn service I've received from a yarnie vendor !!!
-Hotspur, ravelry.com
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You are the greatest!!!!!! I will be your customer forever! The fastest shipping ever. I would do free commercials for you if I could.
Thanks,
A very happy customer,
Judy
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Jeanne,
Thank you so much! Your team has been VERY helpful. I have called them a couple of times now to help find more compatible colors for my projects and am now satisfied that I will have a couple of beautiful linen-stitched scarves in no time!
I truly appreciate you assitance, prompt attention and flexibility!
Happy knitting to you, too!
Nadine
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Dear Jimmy Beans -
I just took your survey and wished that I could have checked all the boxes for reasons why I shop with you. It's a delight to order from your company -- everything works well, your photos are great, the website is easy to navigate, you have great selection, and excellent, responsive customer service. I wish there were more businesses operating as well and as pleasantly as you do!
Thanks for all the great yarn and satisfaction.
Margie
Bellingham, WA
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Has anyone told you how FABULOUS you people are to work with at JBW???!!!!!
The woman who referred me to you said you were great...but I was suspicious.
No longer. You should be told this 1,000 times per day. Especially since I am not a knitter but somehow I just ordered over $100 worth of yarn!
Thank you.
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AWESOME POSSUM!!!
I can't believe I just received my order...that was F.A.S.T.!! (Frickin' Awesome Speedy Transportation).It usually takes AGES for something to make its way into my mailbox in Michigan. What a wonderful surprise. Thought I would be sitting around on this rainy weekend, pining for my yarn to show up.
Low shipping costs + fast! delivery...Jimmy Beans just made a new fast friend.
Thank you.
Lee
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Dear Jeanne,
I hope you will convey to managment that this is the easiest exchange I have ever made from an on-line seller. The day that I called to get the call tag, Courtney (I think her name was) actually pulled out the Della Q replacement case and tried it with the actual needle brand that I had purchased in order to be sure it would work. She didn't want me to order another case, find that it didn't work and then have to send it back and start over again. That seems like going 'above and beyond' but was much appreciated by me. Whoever is training your customer service people is doing a wonderful job! I will certainly order from you again after receiving such enjoyable treatment!
Best,
Judy
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