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Our goal, at Jimmy Beans Wool, is to provide the best possible selection and customer service of any yarn store you've ever been to (or at least seen online)!! We listen to our customer comments both positive and negative to continually improve the Jimmy Beans Wool shopping experience.
The following comments were provided to us from our customers, and wanted to pass them along. Please let us know if you have any suggestions for improvement!
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Love your newsletter! Thanks so much for offering it through email! I also have it on my igoogle page along with wool watcher.I adore Jimmy Beans! I live in Central Wisconsin and am not close to a local shop so Jimmy's is ideal for me! The customer service is awesome and so are all of the products you offer! I am a regular monthly purchaser of LLE along with other goodies! Keep up the fantastic work!
Thanks!
Lisa
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Amanda,
You've rocked my world - you guys are the BEST. Thank you so much! I bought the Mal Worsted - but having some options is great, I will definitely save this email. I am SO grateful that you guys are always willing to help me find the right color or fiber for whatever custom project I'm working on for MY customers - it helps me look good. :-)
Thank you thank you thank you!!
- syd
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THAT is really nice of you….you have a loyal customer in me. It is rare these days that businesses take the time to 'make things right.' I couldn't have asked for anything more. Thank you for your honesty and rapid customer service.
-Marcia
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Whenever I can, I buy yarn locally, but if I can't find what I need I've been very happy with your mail order company. I appreciate that you matched a dye lot when I ran short of yarn and I am especially pleased with your very fast shipping. That's why I haven't shopped any other online yarn stores.
Madeleine
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Dear Everyone,
The day before yesterday, I placed an order with you sometime in the afternoon my time. By 9:00 that night, I had an email saying the yarn had been shipped. I looked forward to getting it Monday morning.
Nope. It was in the mail this morning when I picked up my department's mail. I am speechless and continually amazed by the magic of your services.
You use secret alien technology to get it to Ohio from Nevada, don't you? :)
Anyway, I am letting you know how great I think you all are and so glad I found you nearly 10 years ago on the Internet...even more so now since my local yarn store went out of business in May.
Thank you again,
Kit
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Dear Sharon,
I truly am thrilled with your business. Now, for the last 2 years, whenever I need something I use YOU! And, when my husband and I were in Reno, we visited your warehouse store. LOVED IT! People were nice and helpful. You just do everything right!!
Thanks again,
Lynn
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I just needed to tell someone how much I appreciate your business!! I have ordered yarn and supplies for the last 5 times all from Jimmy Beans Wool. The reason? You are the BEST most reliable company I have ever used for yarn supplies. I just wanted to Thank You and give you kudos for being such a great and responsive company!
Thank you!
Satisfied Customer
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Hi Jenn!
Thank you! You all are fabulous and my favorites in the whole world. No one beats Jimmy Beans for taking care of knitters!
Laurie
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Courtney,
You are terrific! Thank you so much for all your trouble helping me with this order. I do not know another vendor, LYS or mail order, that would go to such lengths. I told a friend yesterday that you went through all the colors to see which were most alike. She was amazed....
I also appreciate the fact that in most cases orders go out the same day. Y'all have a great team and work hard for your customers and it shows!
Have a great weekend.
Teresa
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Jeanne -
Thanks for your help! The Rocky Moss color was exactly what I was looking for. I have started my fingerless mitts, and I think my sister will really like them. Jimmy Beans has the #1 customer service. I will certainly spread the word about your customer service and will be doing business with you again.
Thanks -
Leasa
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