Customer Comments and Testimonials

Our goal, at Jimmy Beans Wool, is to provide the best possible selection and customer service of any yarn store you've ever been to (or at least seen online)!! We listen to our customer comments both positive and negative to continually improve the Jimmy Beans Wool shopping experience.

The following comments were provided to us from our customers, and wanted to pass them along. Please let us know if you have any suggestions for improvement!
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I have never been disappointed, always thrilled with JBW. Thank you for your excellence. - Brenda


I think your service has been great. I appreciate your prompt notification about the dye lot problem of the yarn I ordered. I also appreciated your prompt re-response after I replied. Good job. Can't wait to get my order. -Diane


I ordered yarn on Thursday and it arrived Saturday afternoon. With my favorite yarn shop no longer in business it makes it difficult to find yarn. I just want to let you know how much I appreciate your fast service and low shipping rates.

Thank you, Thank you,



I just want to thank you for the great customer service you provided. While it's true there have been several delays in receiving my entire order, I have no complaints. I was made aware of the possibility of delays from the very beginning I was provided with updates and kept informed every step of the way I was always given the option of either cancelling my order or opting to continue to wait for the remaining items and I was advised when the remaining items became available and were shipped. Great customer service like that provided by your company is, unfortunately, rare nowadays. Thank you so much. I look forward to doing business with your company in the future.

- Jan


I love your store and the great customer service you always provide. Shelly


Thank you for such great service, not to mention the beautiful yarn!


Your customer service is beyond expectations. Sandy


Thanks so much for all the help from Jimmy Beans Customer Service. You are the best! Susan


Thank you so much for your excellent customer service! I love your website as you almost always have the yarn I am looking for in a large selection of colors and you ship promptly even with the free shipping option. Also you wind my yarn on request! I am a loyal customer for sure. Audrey


I wanted to drop an email to let you know how much I appreciate your customer service! I was in the middle of making a sweater, I substituted yarn from what was recommended and I didn't get the amount correct. I originally bought the yarn from you and at the time I was freaking out because I came close to running out. I looked online and it said you had one more skein left. I sent a little message about the situation and the dye lot number. I kept my fingers crossed that it would be a good match. A couple days later my skein arrived in the mail and it was from the same dye lot and there was a little smiley face on the receipt. I am over the moon! Thank you so very very much! I will be buying much more from you!!!!!
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