Customer Comments and Testimonials

Our goal, at Jimmy Beans Wool, is to provide the best possible selection and customer service of any yarn store you've ever been to (or at least seen online)!! We listen to our customer comments both positive and negative to continually improve the Jimmy Beans Wool shopping experience.

The following comments were provided to us from our customers, and wanted to pass them along. Please let us know if you have any suggestions for improvement!
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11/14/2014

Today I received my order of 2 skeins of Malabrigo in VAA from you. I was really dreading getting this order because I am trying to work them into a very dark dye lot I have had 9 skeins stashed for 2 years !! ...anyway, THANK YOU for reading my message to you and sending me the darkest you could find !! I will definitely be able to work with them. Mine is predominantly dark blue and I can barely see the dark green. What I received is really richer and more vivid but still in the same colorway. Since I had already started my project the Einstein coat I was hoping to work alternate rows with the new and old yarns. I can do that !! Thanks so much for taking the time to do this for me. That is just one more reason I have to keep coming back and also to let my yarn group know about your superb customer service.-Karen

11/13/2014

Dear Jimmy Beans,

Thank you for being so thorough in protecting my yarn before shipping.

I was on vacation when my yarn arrived. I was thrilled to have it when I got back! Sitting at one of the tables in the family business, I tore open the Priority Mail box, pulled out the plastic mailing envelope and then the clear plastic bag that held eight gorgeous skeins of Lamb's Pride bulky.

After admiring the softness and stunning colorways, I carefully repacked the box, just like you had before sending it to me.

My husband needed the table for unpacking a shipment. So, I set my JB's box aside. After helping unbox the shipment, it was time for me to go to my office at the university. Later, I headed home and discovered I had forgotten to grab my yarn!

No worries, I thought, my husband could bring it home with him. Right? A quick phone call brought tragic news. He had taken the box out with the trash! With a promise to call me right back, he went to check the dumpster.

He could not see the box. I was heartbroken.

Undaunted, I grabbed a couple flashlights and headed back to our store. Of course I was torn between tears and cursing the love of my life for not noticing the box he had tossed out was far from empty. I mean, really, it weighed at least three pounds!

So there we were, in the dark, with flashlights and a broom handle, trying to fish my box of yarn out of the dumpster. It was a challenge, but we did it.

The box was soggy and stank to high heaven. But thanks to you wonderful people at Jimmy Beans, the yarn was protected from damage and stinky dumpster funk by two layers of plastic.

In time, we will look back at this as the Great Yarn Debaucle of '14, and laugh. In the meantime, thank you again. You saved my yarn. You may have saved my marriage - or at least my husband's life - and you saved Christmas.

Jimmy Beans is amazing.

Best,

Laura

11/11/2014

Thank you so much for your excellent customer support! I had trouble with my paypal and had contact with a very helpful individual over the course of 24 hours who helped me fix the problem! No mysteriously cancelled payments, no guessing as to when my package would come - just great communication! I will definitely be coming back to order from JBW again! Jessica

11/05/2014

I just want you to know how pleased I have been with the service you have provided. When the color I requested was not available, you contacted me with options to fulfill my order and expedited my request. I am very happy with the yarn and plan to order from your company again.

Sincerely,

Elizabeth

11/04/2014

A note to say Thank You for such quick and efficient service. I ordered my items 3 days ago and received my order just a few minutes ago. Again THANK YOU.

A very pleased and happy

Linda

10/28/2014

Great service and great yarn! Couldn't believe how quickly it arrived. Thank you very much!

Kathleen

10/28/2014

Jimmy Beans' staff and operations should get the Olympic gold medal for

customer service. I have been a customer for quite a while and I have to

say, that I never ever worry about any problem that arises, because I

know it will be taken care of promptly and efficiently.

Thanks for your professionalism.

John

10/02/2014

Your customer service simply cannot be topped. You've always without exception quickly advised me of the status of my orders and simply cannot possibly exceed your consistently high level of customer service. Unless you wanted to come over and organize my yarn and fabric stash . . . .

Pamela

10/01/2014

Thank you for your email. I loved shopping at your store. Everyone was so helpful and
friendly. Thank you again. Love all that I bought and hope to be back to shop soon - at thevery least will shop on line.

Sincerely,
Marj

09/28/2014

I have always found your customer service to be excellent, and the live-chat people are especially accommodating.

Gretchen
 
 
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