Customer Comments and Testimonials

Our goal, at Jimmy Beans Wool, is to provide the best possible selection and customer service of any yarn store you've ever been to (or at least seen online)!! We listen to our customer comments both positive and negative to continually improve the Jimmy Beans Wool shopping experience.

The following comments were provided to us from our customers, and wanted to pass them along. Please let us know if you have any suggestions for improvement!
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02/19/2015

I wanted to drop an email to let you know how much I appreciate your customer service! I was in the middle of making a sweater, I substituted yarn from what was recommended and I didn't get the amount correct. I originally bought the yarn from you and at the time I was freaking out because I came close to running out. I looked online and it said you had one more skein left. I sent a little message about the situation and the dye lot number. I kept my fingers crossed that it would be a good match. A couple days later my skein arrived in the mail and it was from the same dye lot and there was a little smiley face on the receipt. I am over the moon! Thank you so very very much! I will be buying much more from you!!!!!

01/20/2015

You guys are wonderful at keeping me in the loop. This allows me to plan my stuff. I appreciate you guys. Jane

01/17/2015

Once again you've exceeded expectations. My order came in record time and I'm so pleased with it. You're just what an online business should be. Thanks! Jane

01/17/2015

Thank you for your quick response and help with my order! It is such a pleasure shopping at JBW. Carol

01/14/2015

Can you believe that this package was in my mailbox this morning???? Well it was, and I was very proud of my self-control that I finished the gardening job I had set myself - installing a birdbath - before I rushed inside, made myself a cup of coffee and with bated breath opened the packed. The wool is just gorgeous - I can't believe how subtle the gold thread is! Now I shall have many happy hours sorting through the patterns to find a shawl or a wrap which does the yarn justice. I think you should add 'supersonic delivery' to your many talents - thank you as usual for the rapid, friendly service.

01/13/2015

Thank you so very much. Your entire team are a dream to work with!!! You're the best!!! Barbara

01/11/2015

Thanks for your great service on my yarn order. I called so that I could be helped to facilitate the use of a gift credit card. Your representative couldn't have been more helpful and friendly. And my order arrived within 48 hours! I am very happy with how close the color is to your picture too. Obviously not perfect in a photo, but an excellent color tone reproduction.
Thanks again! Donna

01/06/2015

I ordered on Saturday and I am sitting here today Monday with my package of yarn in hand. Now that is some kind of speedy service! Thank you! Roberta

12/27/2014

Madison...I have at various times had communications from Jeanne, Katelyn, Sharon, and Sam and now you about this problem yarn. I cannot tell you how much I appreciate the attitude each of you have shown about resolving a problem for a mail-order customer. I have only been in your shop at the old location once, but the feeling I got from the entire staff, as well as a couple of customers who wandered in, was of an absolutely superior store with a top-notch staff. Since then I have ordered on-line several times, and tell my knitting friends that I consider Jimmy Beans to be my LYS...just slightly farther away than most. Please share my thanks with everyone. Della

12/17/2014

Wow! Fantastic, quick, clear and fabulous service. I am so pleased, impressed and thankful for your fast response. Got the pattern, have printed and should be on my needles by the end of the day.

No wonder I like your website so much. Jimmy Beans has become the go to site for my daughter to find gifts for me.

I didn't know about your free patterns. I'll download a bunch of them to be sure.

Thank you so very, very much.

-L.M.
 
 
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