Frequently Asked Questions about Shipping

Click here to see all of the FAQs.
Hopefully we can answer some of your questions on this page. If not, please contact us! We would love to hear from you.
 
Live Chat is Offline If live chat is currently online, just click our Live Chat button to ask us any questions you may have (about colors, availability, how a yarn feels, etc.)!
 

Shipping Questions (see answers below)

1. How quickly will my order be shipped?
2. How much is shipping within the United States?
3. How do you ship to addresses within the United States?
4. Can I ship to an address outside the United States? If so, how much will shipping cost?
5. How do you ship to addresses outside the United States?
6. What if I would prefer expedited shipping?
7. How can my package be tracked if it does not arrive and how would signature confirmation help?
8. Can I pick up my order in your store?
9. Do UPS shipments have any restrictions?
 
 

Shipping Answers

1. How quickly will my order be shipped?
We ship orders every day of the week. We strive to reply to your order the same day it is received (or the following day depending on when it was received). We will let you know if all items are in stock, and if not, provide alternatives and an estimate on when we expect to receive those items.

2. How do the "Flat Rate" shipping options work within the United States?
  • Free Flat Rate US shipping for orders over $75!
  • We ship both Flat Rate and non-Flat Rate packages as quickly as possible!
  • For the Flat Rate options, we will choose between US Postal Service (USPS) and UPS to ship your package. UPS is generally used for heavier packages. It may be hard to believe, but USPS is almost always much faster than UPS from our shipping location. We frequently have packages sent from Nevada to the east coast via USPS arrive within in a couple days!
  • Standard Flat Rate shipping (within the United States) includes delivery confirmation which can be tracked on the USPS or UPS website (depending on the method of shipment). Delivery tracking will show if a package is delivered to your address, but not that you actually signed for and received the package.
  • Flat Rate with Signature Confirmation shipping (within the United States) means the package will not be left at the destination without a signature. We recommend signature confirmation if you live in an apartment building or anywhere your package will sit outside or in a common area. We cannot be held responsible for packages delivered to the address, but not received.
  • Flat Rate means the package weight does not affect the shipment prices. You can order as much as you like for the same low price!
Domestic United States Shipping Options:
Order Subtotal Shipping Option Price
$0 - $74.99 Flat Rate $4.00
$75 and up Flat Rate FREE
$0 - $74.99 Flat Rate with Signature Confirmation $6.35
$75 and up Flat Rate with Signature Confirmation $2.35
All UPS Ground Actual Cost
All UPS 3 Day Select Actual Cost
All UPS 2nd Day Air Actual Cost
All UPS Next Day Air Actual Cost
 
3. How do you send the "Flat Rate" packages to addresses within the United States?
We use US Postal Service for most domestic shipments and all international shipments. US Postal Service has proven to be extremely reliable and fast over the course of shipping hundreds of thousands of packages. We may also decide to ship packages via UPS based on destination and weight of the package. If you would like to make sure your package is shipped via UPS, please choose the UPS option during the checkout process. Please see #9 below for the full list of UPS shipment restrictions.
4. Can I ship to an address outside the United States? If so, how much will shipping cost?
Yes, you can! The sun never sets on Jimmy Beans and we'll gladly ship orders all around the world. We ship all international packages via US Postal Service. International shipping, however, is generally more expensive than domestic shipping within the United States. These actual shipping charges are based on the weight and destination of your order.

Once your order is pulled, we will email you a shipping quote. Then we wait patiently for your approval on the shipping method. We do not charge or ship your order without this approval. So if it turns out to be too pricey, then you have the opportunity to cancel the order.

We offer two different shipping methods, USPS First Class International and USPS Priority International.
Both methods offer Delivery Confirmation. The main difference between the methods would be delivery time. Priority Mail generally take 6-10 days to arrive while the First Class International Packages can take up to 3 weeks. Tracking through USPS for international packages is no longer offered for orders under 4lbs.

If you would like to try to estimate your package shipping price, you can use the International Price Calculator offered by USPS.

As always, please let us know if there are any further questions.
5. How do you ship to addresses outside the United States?
We will send you a shipping quote for both US Postal Service First Class International (without tracking) and US Postal Priority Mail International (with tracking). You can choose the shipping method you prefer. You will receive an email confirmation when the package is shipped.
6. What if I would prefer expedited shipping?
For some destinations, we can offer expedited shipping via UPS. UPS expedited shipping includes all shipment types except UPS Ground. Please choose the expedited UPS shipping option you prefer during the checkout process. UPS expedited shipping is only available for the Lower 48 states. UPS shipping is not available for shipments to Hawaii, Alaska, U.S. Territories, PO Boxes, Military APO/FPO addresses, and all other international addresses.
7. How can my package be tracked if it does not arrive and how would signature confirmation help?
Signature confirmation means your package will not be delivered until you sign for it. We recommend signature confirmation if you live in an apartment building or anywhere your package will sit outside. We include tracking with your purchase, and this will show if a package is delivered to your address, but we have had problems with packages disappearing once they are delivered to apartment buildings. We cannot be held responsible for packages delivered to the address, but not received.
8. Can I pick up my order in your store?
Yes, you can pick up your order in our Reno store location during normal business hours as posted on our contact us page. If you are interested in picking up your order, please email us after you receive your confirmation, or call to place a phone order and explain you would like to pick your order up. All of our products are available for sale in our store, so just let us know you would like to pick it up in person and we can make arrangements.
9. Do UPS shipments have any restrictions?
UPS Ground shipping is only available for the 50 United States. UPS Ground shipping is not available for shipments to U.S. Territories, PO Boxes, Military APO/FPO addresses, and all other international addresses.

UPS expedited shipping is only available for the Lower 48 states. UPS expedited shipping includes all shipment types except UPS Ground. UPS expedited shipping is not available for shipments to Hawaii, Alaska, U.S. Territories, PO Boxes, Military APO/FPO addresses, and all other international addresses.

UPS "Guaranteed Delivery" times assume your order is placed by 2:00pm PST. Orders placed after this cutoff time will still be shipped as soon as possible, but UPS will not pick up the package until the next UPS business day. UPS business days do not include weekends and holidays.
We provide Endless Possibilities® for you including yarn, knitting gifts, needles, kits, sale yarn, free knitting patterns, and more!